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- Tasks: Provide top-notch customer service and support to internal and external clients.
- Company: Join Chubb Fire & Security, a global leader in safety solutions for over 200 years.
- Benefits: Enjoy a competitive salary, onsite parking, and a range of employee perks.
- Why this job: Be part of a supportive team that values your growth and offers extensive training.
- Qualifications: No experience needed; just bring your communication skills and a willingness to learn.
- Other info: Work full-time, Monday to Friday, with opportunities for career progression.
The predicted salary is between 20800 - 28800 £ per year.
locations Chubb Blackburn, Shadsworth Road, Blackburn, Lancashire, BB1 2PR
time type Full time
posted on Posted 2 Days Ago
job requisition id JR40001559
Are you looking to join a business that offers a genuine ‘people first’ culture?
Here at Chubb Fire & Security we have an opportunity for a Customer Service Advisor to join ourCustomer Excellence Team based inBlackburn(BB1 2PR) on a full time, permanent basis.
About Us, Our Culture & What We Can Offer You
Chubb Fire & Security have been protecting people and assets worldwide for more than 200 years.Providing essential and innovative security systems, equipment and services, from digital CCTV surveillance and intruder alarms to fire detection and suppression systems. Our customers range from local independent businesses to many of the FTSE 100 companies, and our Chubb family is extensive too, with a dynamic team of over 13,000 employees globally – Together we do great things!
Our commitment to our people is to continually develop and innovate so that we grow together as your career unfolds. As part of the global API Group, we join a family of organisations where leadership, and leadership development is our most powerful strategic advantage and the best way to invest in our people.
SALARY: £24, 800 per annum, with an ongoing opportunity to progress through ongoing performance reviews
- Free Onsite Parking
- Cycle to Work Scheme
- Company Pension Scheme
- Life Assurance (4 x Basic Salary)
- Lift Share Scheme
- Employee Scholarship Scheme
- A Central Benefits Platform offering a wide variety discounts
- Bravo Awards: Recognising outstanding contributions from all employees and encourage excellence
What You’ll be Doing as Customer Service Advisor
As a Customer Service Advisor within our Customer Excellence Teams no two days will be the same, but you’ll always strive to provide the best customer service experience to allinternal and external customers calling into the Contact Centre. You’re not a robot, so naturally you have the freedom to support our customers in the way you would like to be helped…With professional warmth and patience.
- Supporting our Engineering Teams in the field using both email and telephone, updating the relevant systems accordingly
- Accurately record information, ensuring it’s processed correctly
- Take ownership of all aspects of customer service, both internal and external from the business including recording any customer requests
- Be proactive in identifying incidents that may have an adverse effect on the Centre’s service delivery, and to comply with the escalation procedures
WORKING HOURS:37.5 hours per week | Monday to Friday | 9.00am – 5.00pm
What We Would Like You To Bring
Simply put, experience isn’t necessary as we offer full training. Whatever your background we would like you to ask yourself ‘What can I do to make a difference to this Customer’, every time you answer a call.
- You‘ll be a natural communicator, with an ability to build rapport with both our customers and your colleagues. It’s essential you can write effective emails to our clients/customers
- Solution focused – Strive to understand and resolve potential issues on each call
- Solid IT literacy– We use multiple systems, both inhouse portals and Microsoft platforms
- Consistently remains calm under pressure – Some calls / emails may be of an urgent nature
- Open minded and willing to learn– Learning in a fast-paced and ever-changing environment, isn’t for the faint hearted but we will endeavour to set you up for success
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Additional Information
About Us, Our Culture & What We Can Offer You
Established over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe. We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers, from local independent business, to many of the FTSE 100 companies
We believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that everyday. We are proud to offer extensive training to all of our new Advisors, fully supporting, and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us.
#BR-CB
About Us
When you join Chubb, you join a business that has been providing fire safety and security solutions and services for more than 200 years.
This heritage inspires us to be innovative; we’ve become experts at adapting to new technologies and now work for organisations of all sizes and sectors around the world. We do this without ever losing our human touch.
Our localised, personal service is delivered through an expansive global network that includes 12,000+ experts, each one focused on protecting, securing and optimising facilities and operations.
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Customer Service Advisor employer: Chubb Fire & Security Ltd.
Contact Detail:
Chubb Fire & Security Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with Chubb Fire & Security's products and services. Understanding their offerings, such as CCTV surveillance and fire detection systems, will help you engage more effectively during the interview and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills by role-playing customer service scenarios with friends or family. This will help you become more comfortable with handling various customer interactions, especially since the role requires building rapport and resolving issues effectively.
✨Tip Number 3
Research common customer service challenges and solutions. Being prepared to discuss how you would handle difficult situations can set you apart from other candidates and show that you're solution-focused, which is a key trait for this position.
✨Tip Number 4
Connect with current or former employees on LinkedIn to gain insights into the company culture and expectations. This can provide you with valuable information that you can use to tailor your responses during the interview process.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the Customer Service Advisor role. Emphasise your communication skills, IT literacy, and any experience in customer service, even if it's informal.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your values align with Chubb's 'people first' culture and provide examples of how you can make a difference to customers.
Showcase Problem-Solving Skills: In your application, include specific examples of how you've successfully resolved issues in previous roles or situations. This will demonstrate your solution-focused mindset, which is crucial for this position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key in customer service.
How to prepare for a job interview at Chubb Fire & Security Ltd.
✨Show Your People Skills
As a Customer Service Advisor, your ability to communicate effectively is key. Be prepared to demonstrate how you build rapport with customers and colleagues. Share examples of past experiences where you successfully resolved issues or provided exceptional service.
✨Understand the Company Culture
Chubb values a 'people first' culture, so do your homework on their values and mission. During the interview, express how your personal values align with theirs and how you can contribute to maintaining this positive environment.
✨Be Solution-Focused
The role requires a proactive approach to problem-solving. Prepare to discuss how you would handle challenging situations or customer complaints. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate IT Literacy
Since the job involves using multiple systems, highlight your IT skills during the interview. Mention any relevant experience with software or platforms, and be ready to discuss how you adapt to new technologies quickly.
