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For Companies At a Glance
- Tasks: Engage with customers to retain them through proactive and reactive communication.
- Company: Join Chubb Fire & Security, a leader in protecting people and assets for over 200 years.
- Benefits: Enjoy a competitive salary, hybrid work, 25 days holiday, and various employee perks.
- Why this job: Be part of a growth journey in a people-first culture that values your contributions.
- Qualifications: Sales experience, strong listening skills, and a drive to meet retention targets are essential.
- Other info: Work Monday to Friday, 37.5 hours per week, in a dynamic team environment.
The predicted salary is between 22000 - 33000 £ per year.
Chubb Fire & Security have an opportunity for a Sales Consultant to join ournewly created Retention Sales Team based in Blackburn (BB1 2PR) on a Hybrid working basis. This is an exciting full time, permanent opportunity for a consultative, sales driven individual who is looking to build their sales career within a people first business! About Us, Our Culture & What We Can Offer You Chubb Fire & Security have been protecting people and assets worldwide for more than 200 years and we are embarking on an exciting period of growth. Even after 206 years we still have big ambitions for the future, and we are looking for talented people to join our sales team who share our ambitions and inspire our customers in this next stage of our journey.? SALARY : Basic £27,500 pa + Commission OTE £56,000 25 days holiday,plus bank holidays Free Onsite Parking Cycle to Work Scheme Online GP Appointments Company Pension Scheme Life Assurance (4 x Basic Salary) Free Mortgage Advice Employee Scholarship Scheme Employee Referral Scheme (£1000) A Central Benefits Platform offering 1000s discounts Health & Wellbeing Resources Bravo Awards: Recognising outstanding contributions from all employees and encourage excellence What Youll be Doing as a Retention Sales Consultant As a Retention Sales Consultant you will have the opportunity to influence and retain our valued customers through reactive and proactive contact. You will identify and understand any pain points they may have, allowing you to demonstrate compelling value propositions with the goal to retain the customer. This is a desk-based role where you will be working to meet retention targets: Manage CRM database and update all records Manage cancellation requests to influence retention of the customer Make outbound calls to customers and manage the customer status Manage inbound calls for cancellation requests Support the team with technical advice and educate customers Aim to resolve issues and queries at first point of contact Utilise a probing technique to understand their needs and requirements WORKING HOURS: 37.5 hours per week | Monday to Friday What We Would Like You To Bring You will ideally come from a sales background, specifically within customer retention and you will be able to demonstrate previous success. Youll be an exceptional listener, with the ability to thoroughly probe to understand what the customers pain points are, to allow you to effectively influence and retain our valued customer: Ideally you will possess experience in Customer Sales Retentions Be Self-Motivated and resilient with high energy and drive Be able to deliver a compelling value proposition You will be highly resilient; our customers may be looking for an opportunity to share an experience Highly target driven Chubb – A place where you can lead your career! JBRP1_UKTJ
Sales Consultant - Retentions employer: Chubb Fire & Security Limited
Contact Detail:
Chubb Fire & Security Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Consultant - Retentions
✨Tip Number 1
Familiarize yourself with Chubb Fire & Security's products and services. Understanding what they offer will help you articulate how you can add value to their customers, especially when addressing pain points.
✨Tip Number 2
Practice your listening and probing skills. Since the role requires understanding customer needs, being able to demonstrate these skills in a conversation will set you apart from other candidates.
✨Tip Number 3
Prepare examples of your past successes in customer retention. Being able to share specific instances where you've influenced customer decisions will showcase your experience and effectiveness.
✨Tip Number 4
Show your enthusiasm for a people-first approach. Chubb values a culture that prioritizes people, so expressing your commitment to customer satisfaction and team collaboration will resonate well during discussions.
We think you need these skills to ace Sales Consultant - Retentions
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Sales Consultant - Retentions position. Understand the key responsibilities and required skills, especially focusing on customer retention and sales experience.
Tailor Your CV: Customize your CV to highlight relevant experience in sales and customer retention. Use specific examples that demonstrate your ability to influence and retain customers, as well as your success in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for sales and your understanding of customer needs. Mention how your skills align with Chubb Fire & Security's values and goals, emphasizing your consultative approach.
Highlight Your Achievements: In both your CV and cover letter, include quantifiable achievements from your past roles. For example, mention any sales targets you exceeded or successful retention strategies you implemented to demonstrate your effectiveness.
How to prepare for a job interview at Chubb Fire & Security Limited
✨Show Your Sales Experience
Be ready to discuss your previous sales roles, especially in customer retention. Highlight specific achievements and how you successfully influenced customers to stay with the company.
✨Demonstrate Active Listening Skills
During the interview, practice active listening. Show that you can understand and address pain points by asking clarifying questions and summarizing what the interviewer says.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing exercises where you might have to handle a cancellation request. Practice your approach to demonstrate how you would retain a customer effectively.
✨Research Chubb Fire & Security
Familiarize yourself with Chubb's history, values, and recent developments. Understanding the company's culture and ambitions will help you align your answers with their expectations.
