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- Tasks: Assist Account Managers in managing key corporate customer accounts for total satisfaction.
- Company: Join Chubb Fire & Security, a global leader in innovative security solutions with over 200 years of experience.
- Benefits: Enjoy 25 days holiday, free parking, cycle scheme, online GP access, and a robust pension plan.
- Why this job: Be part of a people-first culture that values your growth and celebrates diversity and innovation.
- Qualifications: Exceptional administration skills, strong communication, and solid IT literacy, especially in Excel.
- Other info: Work in a dynamic team environment with opportunities for personal and professional development.
The predicted salary is between 20000 - 30000 £ per year.
Are you hoping to join a business that offers a genuine people first culture? Here at Chubb Fire & Security, we have an opportunity for a Client Account Coordinator to join our Customer Excellence Teams based in Blackburn (BB1 2PR) on a full-time, permanent basis.
About Us, Our Culture & What We Can Offer You
Chubb Fire & Security have been protecting people and assets worldwide for more than 200 years. Providing essential and innovative security systems, equipment and services, from digital CCTV surveillance and intruder alarms to fire detection and suppression systems. Our customers range from local independent businesses to many of the FTSE 100 companies, and our Chubb family is extensive too, with a dynamic team of over 13,000 employees globally - Together we do great things! Our commitment to our people is to continually develop and innovate so that we grow together as your career unfolds. As part of the global API Group, we join a family of organisations where leadership, and leadership development is our most powerful strategic advantage and the best way to invest in our people.
SALARY: Up to £25,000 per annum
- 25 days holiday, plus bank holidays
- Free Onsite Parking
- Cycle to Work Scheme
- Online GP Appointments
- Employee Referral Scheme (£1000)
- Company Pension Scheme
- Life Assurance (4 x Basic Salary)
- Free Mortgage Advice
- Employee Scholarship Scheme
- A Central Benefits Platform offering a wide variety of discounts
- Health & Wellbeing Resources
- Bravo Awards: Recognising outstanding contributions from all employees and encourage excellence
What You'll Be Doing As An Account Coordinator
The main goal of this role is to work closely with a dedicated Account Manager to assist with the day-to-day management of a number of designated key corporate customer accounts to ensure all customer needs are dealt with in a professional, efficient and cost-effective manner whilst always achieving total customer satisfaction.
- Take responsibility for the day-to-day management of the key customers including intelligent decision making
- Work closely with several Account Directors to manage day to day client expectations
- Pro-active management of outstanding jobs, order, service and callouts
- Build professional business relationships with designated customers including courtesy communication
- Management of visit reports and quotations
- Resolution of customer disputes including liaison with other areas of the business as necessary
- Preparation and submission of weekly/monthly/annually KPI information
- Organisation and prioritisation of own workload
Working Hours: 37.5 hours per week | Mon to Fri 9.00am-5.00pm | Office Based
What We Would Like You To Bring:
You will be an exceptional Administrator with a passion for delivering outstanding customer service. Ideally, you will have a background in coordinating/supporting volume or national customer accounts, or have worked within an account management environment.
- You’ll be a natural communicator, with an ability to build rapport with our customers and your colleagues
- Solution focused
- Strive to understand and resolve potential issues whilst working to SLAs/Deadlines
- Solid IT literacy including strong, demonstrable Excel skills, you will be responsible for producing reports
- Prioritise workloads & multitask effectively
- You’ll be working with a number of customers at any one time
If this sounds like you, send us your application today!
Chubb Fire and Security is an equal opportunities employer. Our commitment to Diversity, Equity, and Inclusion (DEI) ensures all employees and applicants feel valued, respected, and supported. At Chubb, individuality is celebrated, and our strength lies in the diversity of our team. By fostering an equitable environment, we empower individuals to contribute their unique perspectives, driving innovation and excellence at every level.
Account Coordinator in Blackburn employer: Chubb Fire & Security Limited
Contact Detail:
Chubb Fire & Security Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Coordinator in Blackburn
✨Tip Number 1
Familiarise yourself with Chubb Fire & Security's products and services. Understanding their offerings, especially in security systems and customer service, will help you demonstrate your knowledge during any interviews or discussions.
✨Tip Number 2
Network with current or former employees of Chubb Fire & Security on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when preparing for your application.
✨Tip Number 3
Highlight your customer service experience in conversations or interviews. Since the role focuses on managing key corporate accounts, showcasing your ability to build relationships and resolve issues will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your organisational skills and how you manage multiple tasks effectively. Given the nature of the Account Coordinator role, demonstrating your ability to prioritise and multitask will be crucial in impressing the hiring team.
We think you need these skills to ace Account Coordinator in Blackburn
Some tips for your application 🫡
Understand the Company Culture: Before applying, take some time to understand Chubb Fire & Security's people-first culture. Highlight your alignment with their values in your application to show that you are a good fit.
Tailor Your CV: Make sure your CV reflects your experience in customer service and account management. Use specific examples that demonstrate your ability to manage client expectations and resolve issues effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering outstanding customer service. Mention any relevant experience you have in coordinating customer accounts and how you can contribute to the team.
Highlight Relevant Skills: In your application, emphasise your IT literacy, particularly your Excel skills. Provide examples of how you've used these skills in previous roles to produce reports or manage workloads efficiently.
How to prepare for a job interview at Chubb Fire & Security Limited
✨Showcase Your Customer Service Skills
As an Account Coordinator, your ability to deliver outstanding customer service is crucial. Prepare examples of how you've successfully managed customer relationships in the past, highlighting your communication skills and problem-solving abilities.
✨Demonstrate Your Organisational Skills
This role requires effective prioritisation and multitasking. Be ready to discuss how you manage your workload and ensure that all tasks are completed efficiently, especially when dealing with multiple clients at once.
✨Familiarise Yourself with Chubb's Culture
Chubb Fire & Security prides itself on a people-first culture. Research their values and be prepared to discuss how your personal values align with theirs. This will show your genuine interest in becoming part of their team.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-life situations, such as resolving customer disputes or managing expectations. Think of specific scenarios from your past experience where you successfully navigated challenges and achieved positive outcomes.
