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- Tasks: Provide top-notch customer service and support in a dynamic contact centre environment.
- Company: Join Chubb Fire & Security, a global leader in safety solutions for over 200 years.
- Benefits: Enjoy 25 days holiday, free parking, health resources, and a supportive work culture.
- Why this job: Be part of a people-first culture that values your growth and development.
- Qualifications: No experience needed; just bring your communication skills and willingness to learn.
- Other info: Full training provided, with ongoing career development opportunities.
The predicted salary is between 17847 - 26770 £ per year.
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Join to apply for the Customer Service Advisor (9 Month FTC) role at Chubb Fire & Security Group
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Are you looking to join a business that offers a genuine ‘people first’ culture?
Here at Chubb Fire & Security we have an opportunity for a Customer Service Advisor to join our Customer Excellence Team based in Blackburn (BB1 2PR) on a 9 month fixed term contract.
About Us, Our Culture & What We Can Offer You
Chubb Fire & Security have been protecting people and assets worldwide for more than 200 years. Providing essential and innovative security systems, equipment and services, from digital CCTV surveillance and intruder alarms to fire detection and suppression systems. Our customers range from local independent businesses to many of the FTSE 100 companies, and our Chubb family is extensive too, with a dynamic team of over 13,000 employees globally – Together we do great things!
Our commitment to our people is to continually develop and innovate so that we grow together as your career unfolds. As part of the global API Group, we join a family of organisations where leadership, and leadership development is our most powerful strategic advantage and the best way to invest in our people.
SALARY: £23,809.76 per annum pro rata
- 25 days holiday, plus bank holidays per annum pro rata
- Free Onsite Parking
- Cycle to Work Scheme
- Employee Referral Scheme (£1000)
- Company Pension Scheme
- A Central Benefits Platform offering a wide variety discounts
- Childcare Vouchers
- Health & Wellbeing Resources
- Bravo Awards: Recognising outstanding contributions from all employees and encourage excellence
What You’ll Be Doing As Customer Service Advisor
As a Customer Service Advisor within our Customer Excellence Teams no two days will be the same, but you’ll always strive to provide the best customer service experience to all internal and external customers calling into the Contact Centre. You’re not a robot, so naturally you have the freedom to support our customers in the way you would like to be helped…With professional warmth and patience.
- Respond to all inbound calls in a professional and effective manner, working to agreed response times (KPI’s)
- Accurately record information, ensuring it’s processed correctly
- Take ownership of the customer in all aspects including recording any customer requests
- Be proactive in identifying incidents that may have an adverse effect on the Centre’s service delivery, and to comply with the escalation procedures
WORKING HOURS: 37.5 hours per week | Monday to Friday | 9.00am – 5.00pm
What We Would Like You To Bring
Simply put, experience isn’t necessary as we offer full training. Whatever your background we would like you to ask yourself ‘What can I do to make a difference to this Customer’, every time you answer a call.
- You‘ll be a natural communicator, with an ability to build rapport with both our customers and your colleagues
- Solution focused – Strive to understand and resolve potential issues on each call
- Solid IT literacy – We use multiple systems, both inhouse portals and Microsoft platforms
- Consistently remains calm under pressure – Some calls may be of an urgent nature
- Open minded and willing to learn – Learning in a fast-paced and ever-changing environment, isn’t for the faint hearted but we will endeavour to set you up for success
Additional Information
About Us, Our Culture & What We Can Offer You
Established over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe. We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers, from local independent business, to many of the FTSE 100 companies
We believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that everyday. We are proud to offer extensive training to all of our new Advisors, fully supporting, and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us.
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Customer Service Advisor (9 Month FTC) employer: Chubb Fire & Security Group
Contact Detail:
Chubb Fire & Security Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (9 Month FTC)
✨Tip Number 1
Familiarise yourself with Chubb Fire & Security's products and services. Understanding their offerings, such as fire detection systems and CCTV surveillance, will help you engage more effectively during the interview and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills by role-playing customer service scenarios with friends or family. This will help you become more comfortable with handling various customer interactions, especially since the role requires building rapport and resolving issues.
✨Tip Number 3
Research common customer service challenges and solutions. Being prepared to discuss how you would handle difficult situations can set you apart from other candidates and show that you're solution-focused, which is a key quality for this position.
✨Tip Number 4
Connect with current or former employees on LinkedIn to gain insights into the company culture and expectations. This can provide you with valuable information that you can use to tailor your approach during the interview process.
We think you need these skills to ace Customer Service Advisor (9 Month FTC)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Chubb Fire & Security is looking for in a Customer Service Advisor. Highlight key responsibilities and required skills that resonate with your experience.
Tailor Your CV: Customise your CV to reflect the skills and experiences relevant to the Customer Service Advisor position. Emphasise your communication skills, problem-solving abilities, and any experience in customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your values align with their 'people first' culture and provide examples of how you can make a difference to customers.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Chubb Fire & Security Group
✨Show Your People Skills
As a Customer Service Advisor, your ability to connect with people is crucial. During the interview, share examples of how you've built rapport with customers or colleagues in the past. This will demonstrate your natural communication skills and your commitment to providing excellent service.
✨Be Solution-Focused
Chubb values a solution-oriented mindset. Prepare to discuss how you've approached problem-solving in previous roles. Think of specific instances where you identified an issue and took proactive steps to resolve it, showcasing your ability to think on your feet.
✨Demonstrate IT Literacy
Since the role involves using multiple systems, it's important to highlight your IT skills. Be ready to talk about your experience with different software platforms, especially Microsoft tools. If you have any examples of how you've used technology to improve customer service, share those too!
✨Stay Calm Under Pressure
Customer service can be challenging, especially when dealing with urgent calls. Prepare to discuss how you've managed stressful situations in the past. Highlight your ability to remain calm and composed, as this will reassure the interviewer that you can handle the demands of the role.