Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Monitor CCTV and respond to alarms, ensuring customer safety.
- Company: Join Chubb Fire & Security, a leader in security monitoring since 1931.
- Benefits: Enjoy competitive salary, flexible shifts, and perks like free parking and online GP appointments.
- Why this job: Be part of a supportive team that values diversity and offers ongoing training.
- Qualifications: Strong communication skills and customer service experience preferred; SIA badge is a plus.
- Other info: Work 4 nights on, 4 off, with opportunities for both badge holders and non-badge holders.
The predicted salary is between 22000 - 26000 £ per year.
Join to apply for the CCTV Call Centre Agent (Night Shift 5pm-5am) role at Chubb Fire & Security Group. Security Monitoring Centres (SMC) in Nottingham have opportunities for CCTV Call Centre Agents to join our security monitoring centre team on a full time, permanent shift working basis. With opportunities for both SIA badge holders and non-badge holders.
About Us, Our Culture & What We Can Offer You
Since 1931, Security Monitoring Centres (SMC) has positioned itself at the forefront of security monitoring with the continual promise of keeping people safe across the UK and Ireland. We pride ourselves in delivering exceptional service to hundreds of thousands of customers, ranging from monitoring life safety systems, Telecare, Intruder, Fire, CCTV monitoring, Remote Concierge Services and the provision of service management software. As part of the global API Group, we join a family of organisations where leadership and leadership development is our most powerful strategic advantage and the best way to invest in our people.
SALARY: £29,333.30 per annum including shift allowance
- 23 day holiday per year (rising to 24 days after 5yrs)
- Enhanced overtime rates
- Free Onsite Parking
- Online GP Appointments
- Free Mortgage Advice
- Cycle to Work Scheme
- Company Pension Scheme
- Employee Referral Scheme (£1,000)
- Life Assurance (4 x Salary)
- A Central Benefits Platform offering a wide variety discounts
- Childcare Vouchers
- Employee Scholarship Programme
- Bravo scheme: Incentivising high achieving employees
- Health & Wellbeing Resources
- Ongoing training & development
- Overtime Rates: Standard overtime paid at 1.5x basic rate (hours exceeding 38.5) | Bank Holidays paid at 2.5x basic rate | Christmas Days & New Years’ Day at 3x basic rate
What You’ll Be Doing
As Alarm Receiving Call Centre Agent, with full and ongoing training, you’ll be assisting with the monitoring of, and response to CCTV and intruder alarms. This will include contacting our customers in both a calm and timely manner in response to activated alarms on their premises and respond with the appropriate course of action to ensure our customers' premises are secure.
- Handling inbound & outbound calls to our customers and external organisations, including the Emergency Services
- Process CCTV and alarm activations speedily and accurately
- Inform the relevant Emergency Services and Customers of relevant information in relation to their system
Working Hours: 38.5 hours per week - Working 4 night shifts 5pm-5am followed by 4 shifts off
What We Would Like You To Bring
- You will be a strong communicator, with a passion for delivering exceptional customer service.
- You will ideally possess some previous customer service experience within a telephone based or contact centre environment.
- Excellent listening skills
- CCTV (SIA) badge advantageous, but not essential – We have opportunities for both badge holders & non-badge holders
- Work well and remain calm in a busy, fast paced environment
- Excellent attention to detail, with high levels of accuracy
- Be able to work well on your own initiative as well as part of a team
- Strong IT skills
- Able to commit to night shift working.
If this sounds like you, send in your application now!
Chubb Fire and Security is an equal opportunities employer. Our commitment to Diversity, Equity, and Inclusion (DEI) ensures all employees and applicants feel valued, respected, and supported. At Chubb, individuality is celebrated, and our strength lies in the diversity of our team. By fostering an equitable environment, we empower individuals to contribute their unique perspectives, driving innovation and excellence at every level.
CCTV Call Centre Agent (Night Shift 5pm-5am) employer: Chubb Fire & Security Group
Contact Detail:
Chubb Fire & Security Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CCTV Call Centre Agent (Night Shift 5pm-5am)
✨Tip Number 1
Familiarise yourself with the specific duties of a CCTV Call Centre Agent. Understanding the role's requirements, such as handling alarm activations and communicating with emergency services, will help you demonstrate your knowledge during any discussions.
✨Tip Number 2
Highlight your customer service experience in previous roles. Since this position requires strong communication skills and the ability to remain calm under pressure, be ready to share examples of how you've successfully managed challenging situations.
✨Tip Number 3
If you have an SIA badge, make sure to mention it, as it can give you an edge. However, if you don’t, emphasise your willingness to learn and adapt, showing that you're eager to gain the necessary qualifications.
✨Tip Number 4
Prepare for the night shift aspect of the job by discussing your availability and adaptability. Employers appreciate candidates who are upfront about their commitment to working unconventional hours, so be clear about your readiness for the night shifts.
We think you need these skills to ace CCTV Call Centre Agent (Night Shift 5pm-5am)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a CCTV Call Centre Agent. Familiarise yourself with the job description and think about how your skills align with the requirements.
Tailor Your CV: Customise your CV to highlight relevant experience, especially in customer service or call centre roles. Emphasise your communication skills and ability to work under pressure, as these are crucial for this position.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for security and customer service. Mention specific examples from your past experiences that demonstrate your suitability for the role.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, as well as ensuring that all information is accurate and up-to-date.
How to prepare for a job interview at Chubb Fire & Security Group
✨Show Your Communication Skills
As a CCTV Call Centre Agent, strong communication is key. During the interview, demonstrate your ability to communicate clearly and effectively. Practice answering questions in a calm and concise manner, as this will reflect how you would handle calls in the role.
✨Highlight Customer Service Experience
If you've got previous experience in customer service, make sure to bring it up! Share specific examples of how you've handled challenging situations or provided exceptional service. This will show that you're prepared for the demands of the job.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to remain calm under pressure. Think about how you would respond to various alarm situations and be ready to explain your thought process during the interview.
✨Research the Company Culture
Understanding the company culture at Chubb Fire & Security Group can give you an edge. Familiarise yourself with their values and mission, and be prepared to discuss how your personal values align with theirs. This shows genuine interest and helps you stand out.
