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For Companies At a Glance
- Tasks: Monitor CCTV and respond to alarms, ensuring customer safety.
- Company: Join Chubb Group, a leader in security monitoring since 1931.
- Benefits: Enjoy 23 days holiday, free parking, online GP, and a pension scheme.
- Why this job: Be part of a supportive team with ongoing training and a focus on diversity.
- Qualifications: Strong communication skills; customer service experience preferred but not essential.
- Other info: Flexible shifts with a mix of day and night work; SIA badge not required.
The predicted salary is between 21000 - 35000 £ per year.
Security Monitoring Centres (SMC - part of the Chubb Group) in Nottingham have opportunities for CCTV Call Centre Agents to join our security monitoring centre team on a full time, permanent shift working basis. With opportunities for both SIA badge holders and non-badge holders.
About Us, Our Culture & What We Can Offer You
Since 1931, Security Monitoring Centres (SMC) has positioned itself at the forefront of security monitoring with the continual promise of keeping people safe across the UK and Ireland. We pride ourselves in delivering exceptional service to hundreds of thousands of customers, ranging from monitoring life safety systems, Telecare, Intruder, Fire, CCTV monitoring, Remote Concierge Services and the provision of service management software. As part of the global API Group, we join a family of organisations where leadership and leadership development is our most powerful strategic advantage and the best way to invest in our people.
SALARY: £29,333.30 per annum including shift allowance
- 23 days holiday per year (rising to 24 days after 5 years)
- Enhanced overtime rates
- Free Onsite Parking
- Online GP Appointments
- Free Mortgage Advice
- Cycle to Work Scheme
- Company Pension Scheme
- Employee Referral Scheme (£1,000)
- Life Assurance (4 x Salary)
- A Central Benefits Platform offering a wide variety of discounts
- Childcare Vouchers
- Employee Scholarship Programme
- Bravo scheme: Incentivising high achieving employees
- Health & Wellbeing Resources
- Ongoing training & development
What You'll Be Doing as Alarm Receiving Call Centre Agent
With full and ongoing training, you’ll be assisting with the monitoring of, and response to CCTV and intruder alarms. This will include contacting our customers in both a calm and timely manner in response to activated alarms on their premises and respond with the appropriate course of action to ensure our customers' premises are secure.
- Handling inbound & outbound calls to our customers and external organisations, including the Emergency Services
- Process CCTV and alarm activations speedily and accurately
- Inform the relevant Emergency Services and Customers of relevant information in relation to their system
Working Hours: 38.5 hours per week - Working 4 shifts followed by 4 shifts off.
Shift Pattern: Rotating you will work two DAY time shifts 7am start to 7pm finish, followed by two NIGHT shifts of a 7pm start to 7am finish. Then four days off.
What We Would Like You To Bring:
- You will be a strong communicator, with a passion for delivering exceptional customer service.
- You will ideally possess some previous customer service experience within a telephone based or contact centre environment.
- Excellent listening skills.
- CCTV (SIA) badge advantageous, but not essential – We have opportunities for both badge holders & non-badge holders.
- Work well and remain calm in a busy, fast paced environment.
- Excellent attention to detail, with high levels of accuracy.
- Be able to work well on your own initiative as well as part of a team.
- Strong IT skills.
- Able to commit to shift working which includes a blend of day & night working.
If this sounds like you, send in your application now!
Chubb Fire and Security is an equal opportunities employer. Our commitment to Diversity, Equity, and Inclusion (DEI) ensures all employees and applicants feel valued, respected, and supported. At Chubb, individuality is celebrated, and our strength lies in the diversity of our team. By fostering an equitable environment, we empower individuals to contribute their unique perspectives, driving innovation and excellence at every level.
Contact Detail:
Chubb Fire & Security Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CCTV Call Centre Agent
✨Tip Number 1
Familiarise yourself with the basics of CCTV systems and alarm monitoring. Understanding how these systems work will not only boost your confidence during the interview but also show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially in high-pressure situations. As a CCTV Call Centre Agent, you'll need to remain calm and articulate when responding to alarms, so consider role-playing scenarios with friends or family.
✨Tip Number 3
Research the company culture at Security Monitoring Centres (SMC). Understanding their values and commitment to customer service can help you align your responses during the interview, demonstrating that you're a good fit for their team.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the interview process and what the day-to-day responsibilities are like, giving you an edge over other candidates.
We think you need these skills to ace CCTV Call Centre Agent
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a CCTV Call Centre Agent. Familiarise yourself with the job description and think about how your skills and experiences align with the requirements.
Tailor Your CV: Customise your CV to highlight relevant experience, especially in customer service or call centre roles. Emphasise your communication skills, attention to detail, and ability to work under pressure, as these are crucial for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional customer service. Mention any relevant experience, such as handling alarms or working in a fast-paced environment, and explain why you want to join Security Monitoring Centres.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for the role.
How to prepare for a job interview at Chubb Fire & Security Group
✨Showcase Your Communication Skills
As a CCTV Call Centre Agent, strong communication is key. Be prepared to demonstrate your ability to communicate clearly and calmly, especially in high-pressure situations. Practice answering questions in a concise manner while maintaining a friendly tone.
✨Highlight Customer Service Experience
If you have previous experience in customer service, make sure to discuss it during the interview. Share specific examples of how you've handled challenging situations or provided exceptional service, as this will show your suitability for the role.
✨Demonstrate Attention to Detail
Given the nature of the job, attention to detail is crucial. Prepare to discuss how you ensure accuracy in your work, whether it's processing information or responding to alarms. You might even want to mention any relevant tools or methods you use to maintain high levels of accuracy.
✨Prepare for Shift Work Questions
Since the role involves shift work, be ready to discuss your availability and willingness to work both day and night shifts. It’s important to convey that you can adapt to this schedule and remain effective during all hours.
