Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Monitor CCTV and respond to alarms, ensuring customer safety.
- Company: Join Chubb Fire & Security, a leader in security monitoring since 1931.
- Benefits: Enjoy competitive salary, flexible shifts, free parking, and wellness resources.
- Why this job: Be part of a supportive team that values diversity and personal growth.
- Qualifications: Strong communication skills; customer service experience preferred but not essential.
- Other info: Full training provided; opportunities for both SIA badge holders and non-badge holders.
The predicted salary is between 22000 - 26000 £ per year.
Security Monitoring Centres (SMC) in Nottingham have opportunities for CCTV Call Centre Agents to join our security monitoring centre team on a full time, permanent shift working basis (please note this includes night shifts – see below for full details). With opportunities for both SIA badge holders, and also non-badge holders.
About Us, Our Culture & What We Can Offer You
Since 1931, Security Monitoring Centres (SMC) has positioned itself at the forefront of security monitoring with the continual promise of keeping people safe across the UK and Ireland. We pride ourselves in delivering exceptional service to hundreds of thousands of customers, ranging from monitoring life safety systems, Telecare, Intruder, Fire, CCTV monitoring, Remote Concierge Services and the provision of service management software.
As part of the global API Group, we join a family of organisations , where leadership, and leadership development is our most powerful strategic advantage and the best way to invest in our people.
SALARY: £29,333.30 per annum including shift allowance
- 23 day holiday per year (rising to 24 days after 5yrs)
- Enhanced overtime rates *
- Free Onsite Parking
- Online GP Appointments
- Free Mortgage Advice
- Cycle to Work Scheme
- Company Pension Scheme
- Employee Referral Scheme (£1,000)
- Life Assurance (4 x Salary)
- A Central Benefits Platform offering a wide variety discounts
- Childcare Vouchers
- Employee Scholarship Programme
- Bravo scheme: Incentivising high achieving employees
- Health & Wellbeing Resources
- Ongoing training & development
*Overtime Rates: Standard overtime paid at 1.5x basic rate (hours exceeding 38.5) | Bank Holidays paid at 2.5x basic rate | Christmas Days & New Years\’ Day at 3x basic rate
What You\’ll Be Doing As Alarm Receiving Call Centre Agent
With full and ongoing training, you\’ll be assisting with the monitoring of, and response to CCTV and intruder alarms. This will include contacting our customers in both a calm and timely manner in response to activated alarms on their premises and respond with the appropriate course of action to ensure our customers premises are secure.
- Handling inbound & outbound calls to our customers and external organisations, including the Emergency Services
- Process CCTV and alarm activations speedily and accurately
- Inform the relevant Emergency Services and Customers of relevant information in relation to their system
Working Hours: 38.5 hours per week – Working 4 shifts followed by 4 shifts off.
Shift Pattern: Rotating you will work two DAY time shifts 7am start to 7pm finish. Followed by two NIGHT shifts of a 7pm start to 7am finish. Then four days off.
What We Would Like You To Bring:
You will be a strong communicator, with a passion for delivering exceptional customer service. You will ideally possess some previous customer service experience within a telephone based or contact centre environment:
- Excellent listening skills
- CCTV (SIA) badge advantageous, but not essential – We have opportunities for both badge holders & non-badge holders
- Work well and remain calm in a busy, fast paced environment
- Excellent attention to detail, with high levels of accuracy
- Be able to work well on your own initiative as well as part of a team
- Strong IT skills
- Able to commit to shift working which includes a blend of day & night working
If this sounds like you, send in your application now
Chubb Fire and Security is an equal opportunities employer. Our commitment to Diversity, Equity, and Inclusion (DEI) ensures all employees and applicants feel valued, respected, and supported. At Chubb, individuality is celebrated, and our strength lies in the diversity of our team. By fostering an equitable environment, we empower individuals to contribute their unique perspectives, driving innovation and excellence at every level.
LI-CO1
Additional Information
About Us, Our Culture & What We Can Offer You
Since 1931, Security Monitoring Centres (SMC) has positioned itself at the forefront of security monitoring with the continual promise of keeping people safe across the UK and Ireland. We pride ourselves in delivering exceptional service to hundreds of thousands of customers, ranging from monitoring life safety systems, Telecare, Intruder, Fire, CCTV monitoring, Remote Concierge Services and the provision of service management software.
As part of the global API Group, we join a family of organisations where leadership and leadership development is our most powerful strategic advantage and the best way to invest in our people.
# BR-SMC
Call Centre Agent employer: Chubb Fire & Security Group
Contact Detail:
Chubb Fire & Security Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Agent
✨Tip Number 1
Familiarise yourself with the security monitoring industry, especially CCTV and alarm systems. Understanding the basics of how these systems work will help you communicate more effectively during the interview.
✨Tip Number 2
Practice your communication skills by role-playing common call scenarios. This will prepare you for the types of calls you might handle as a Call Centre Agent and demonstrate your ability to remain calm under pressure.
✨Tip Number 3
Research Chubb Fire & Security Group's values and culture. Being able to articulate how your personal values align with theirs can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and the role, which can be invaluable during your application process.
We think you need these skills to ace Call Centre Agent
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Call Centre Agent position. Highlight key skills such as communication, customer service experience, and attention to detail in your application.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that match the job description. Emphasise any previous roles in customer service or call centres, and include specific examples of how you handled challenging situations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to remain calm under pressure. Mention your willingness to work shifts and any relevant qualifications, such as an SIA badge if applicable.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Call Centre Agent role.
How to prepare for a job interview at Chubb Fire & Security Group
✨Showcase Your Communication Skills
As a Call Centre Agent, strong communication is key. During the interview, demonstrate your ability to articulate clearly and listen actively. Use examples from past experiences where you successfully handled customer queries or resolved issues.
✨Stay Calm Under Pressure
The role involves responding to alarms and emergencies, so it's crucial to show that you can remain calm in stressful situations. Prepare to discuss how you've managed high-pressure scenarios in previous jobs, highlighting your problem-solving skills.
✨Highlight Attention to Detail
Accuracy is vital when processing alarms and information. Be ready to provide examples of how you've maintained high levels of accuracy in your work. This could include tasks where attention to detail was essential, such as data entry or customer service.
✨Demonstrate Teamwork and Initiative
While the role requires independent work, being part of a team is equally important. Share instances where you've collaborated with colleagues to achieve a common goal, as well as times when you've taken the initiative to improve processes or assist others.
