Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Monitor CCTV and respond to alarms, ensuring customer safety.
- Company: Join Chubb Group, a leader in security monitoring since 1931.
- Benefits: Enjoy competitive salary, free parking, online GP, and generous holiday.
- Why this job: Be part of a supportive team with ongoing training and development opportunities.
- Qualifications: Strong communication skills; customer service experience preferred; SIA badge is a plus.
- Other info: Flexible shift patterns with a mix of day and night shifts.
The predicted salary is between 17600 - 20800 £ per year.
Security Monitoring Centres (SMC - part of the Chubb Group) in Nottingham have opportunities for CCTV Call Centre Agents to join our security monitoring centre team on a full time, permanent shift working basis. With opportunities for both SIA badge holders and non-badge holders.
About Us, Our Culture & What We Can Offer You
Since 1931, Security Monitoring Centres (SMC) has positioned itself at the forefront of security monitoring with the continual promise of keeping people safe across the UK and Ireland. We pride ourselves in delivering exceptional service to hundreds of thousands of customers, ranging from monitoring life safety systems, Telecare, Intruder, Fire, CCTV monitoring, Remote Concierge Services and the provision of service management software.
SALARY: £29,333.30 per annum including shift allowance
- 23 day holiday per year (rising to 24 days after 5 years)
- Enhanced overtime rates
- Free Onsite Parking
- Online GP Appointments
- Free Mortgage Advice
- Cycle to Work Scheme
- Company Pension Scheme
- Employee Referral Scheme (£1,000)
- Life Assurance (4 x Salary)
- A Central Benefits Platform offering a wide variety of discounts
- Childcare Vouchers
- Employee Scholarship Programme
- Bravo scheme: Incentivising high achieving employees
- Health & Wellbeing Resources
- Ongoing training & development
What You'll Be Doing As Alarm Receiving Call Centre Agent
With full and ongoing training, you’ll be assisting with the monitoring of, and response to CCTV and intruder alarms. This will include contacting our customers in both a calm and timely manner in response to activated alarms on their premises and respond with the appropriate course of action to ensure our customers' premises are secure.
- Handling inbound & outbound calls to our customers and external organisations, including the Emergency Services
- Process CCTV and alarm activations speedily and accurately
- Inform the relevant Emergency Services and Customers of relevant information in relation to their system
Working Hours: 38.5 hours per week - Working 4 shifts followed by 4 shifts off.
Shift Pattern: Rotating you will work two DAY time shifts 7am start to 7pm finish, followed by two NIGHT shifts of a 7pm start to 7am finish. Then four days off.
What We Would Like You To Bring:
- You will be a strong communicator, with a passion for delivering exceptional customer service.
- You will ideally possess some previous customer service experience within a telephone based or contact centre environment.
- Excellent listening skills
- CCTV (SIA) badge advantageous, but not essential – We have opportunities for both badge holders & non-badge holders
- Work well and remain calm in a busy, fast paced environment
- Excellent attention to detail, with high levels of accuracy
- Be able to work well on your own initiative as well as part of a team
- Strong IT skills
- Able to commit to shift working which includes a blend of day & night working
If this sounds like you, send in your application now!
Chubb Fire and Security is an equal opportunities employer. Our commitment to Diversity, Equity, and Inclusion (DEI) ensures all employees and applicants feel valued, respected, and supported. At Chubb, individuality is celebrated, and our strength lies in the diversity of our team. By fostering an equitable environment, we empower individuals to contribute their unique perspectives, driving innovation and excellence at every level.
CCTV Call Centre Agent employer: Chubb Fire & Security Group
Contact Detail:
Chubb Fire & Security Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CCTV Call Centre Agent
✨Tip Number 1
Familiarise yourself with the basics of CCTV systems and alarm monitoring. Understanding how these systems work will not only boost your confidence during the interview but also show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially in high-pressure situations. Since the job involves handling alarms and contacting emergency services, being able to communicate clearly and calmly is crucial.
✨Tip Number 3
Research the company culture at Security Monitoring Centres (SMC). Understanding their values and commitment to customer service can help you align your responses during the interview and demonstrate that you're a good fit for their team.
✨Tip Number 4
Be prepared to discuss your previous customer service experience. Think of specific examples where you handled difficult situations or provided exceptional service, as this will highlight your suitability for the role.
We think you need these skills to ace CCTV Call Centre Agent
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a CCTV Call Centre Agent. Familiarise yourself with the job description and think about how your skills and experiences align with the requirements.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service or call centre roles. Emphasise your communication skills, attention to detail, and ability to work under pressure, as these are crucial for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional customer service. Mention any relevant experience, such as handling alarms or working in a fast-paced environment, and explain why you want to join Security Monitoring Centres.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are important traits for this role.
How to prepare for a job interview at Chubb Fire & Security Group
✨Showcase Your Communication Skills
As a CCTV Call Centre Agent, strong communication is key. Be prepared to demonstrate your ability to communicate clearly and calmly, especially in high-pressure situations. Practice answering questions in a concise manner and consider using examples from past experiences.
✨Highlight Customer Service Experience
Since the role involves assisting customers during emergencies, it's important to highlight any previous customer service experience you have. Share specific instances where you provided exceptional service or resolved issues effectively, as this will show your suitability for the role.
✨Familiarise Yourself with the Role
Take the time to understand the responsibilities of a CCTV Call Centre Agent. Research the company and its services, particularly their approach to security monitoring. This knowledge will help you answer questions confidently and show your genuine interest in the position.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess how you would handle specific situations, such as responding to an activated alarm. Think through potential scenarios and formulate your responses, focusing on your problem-solving skills and ability to remain calm under pressure.
