Senior Coordinator Blackburn Chubb Operations

Overview

Looking for an opportunity within a business that offer a genuine ‘people first’ culture?

We\’re looking to add a Senior Coordinator to our team here at Chubb Community Care, to play a senior role within the team. Based out of our Blackburn HQ this role will support the team manager to ensure team metrics and goals are met coupled with the continuous improvement of key processes.

Chubb Fire & Security have been protecting people and assets worldwide for more than 200 years. Providing essential and innovative security systems, equipment and services, from digital CCTV surveillance and intruder alarms to fire detection and suppression systems. Our customers range from local independent businesses to many of the FTSE 100 companies, and our Chubb family is extensive too, with a dynamic team of over 13,000 employees globally – Together we do great things!

Our commitment to our people is to continually develop and innovate so that we grow together as your career unfolds. As part of the global API Group, we join a family of organisations where leadership, and leadership development is our most powerful strategic advantage and the best way to invest in our people.

SALARY: Up to £29K dependent on experience

Benefits

• Free Onsite Parking
• Cycle to Work Scheme
• Company Pension Scheme
• Life Assurance (4 x Basic Salary)
• Employee Scholarship Scheme
• A Central Benefits Platform offering a wide variety discounts
• Bravo Awards: Recognising outstanding contributions from all employees and encourage excellence

Responsibilities

• To support team manager to ensure teams metrics and goals are met
• Support and encourage continuous improvement of team key processes
• Provide HR support to team manager where required – 121’s team meetings etc.
• Support team training, mentoring and knowledge sharing
• Cover team manager role when on leave
• To take overall responsibility for the day-to-day management of 1st line support for Team
• Proactive and timely portfolio cleanse – Terminations, site additions, adhoc cleanse
• Pro-active management of outstanding jobs – orders, service and callouts
• Proactive management of department Dashboard for outstanding works
• Order processing
• Service maintenance proposals / renewals
• Customer/Sales Team/Field Service/Credit Control Liaison
• Resolution of customer disputes / complaints
• Creation of credit and reinvoice requests where applicable
• Preparation of weekly/monthly/annual KPI information for customers
• Customer monthly meetings
• Responsible for ensuring service KPI deadlines are met within the team
• Organisation and prioritisation of own workload
• Any other reasonable duties as required

Qualifications / Experience / Knowledge

• Excellent communication (verbal and written) and team working skills
• Numeracy
• Microsoft Office
• Ability to manage KPI’s
• Flexible and ability to adapt
• Time management
• Organizational skills
• Proven leadership skills an advantage
• Team leader experience
• Knowledge of contract administration

If this sounds like you, apply today and send us your application!

Chubb Fire and Security is an equal opportunities employer. Our commitment to Diversity, Equity, and Inclusion (DEI) ensures all employees and applicants feel valued, respected, and supported. At Chubb, individuality is celebrated, and our strength lies in the diversity of our team. By fostering an equitable environment, we empower individuals to contribute their unique perspectives, driving innovation and excellence at every level.

Chubb is an equal opportunities employer. All roles and opportunities are open to all regardless of race, religion, gender, sexual orientation, age, disability, or any other status protected by applicable law.