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- Tasks: Coordinate and schedule field technicians while handling customer service and administration tasks.
- Company: Join Chubb Fire & Security, a leader in fire safety and security solutions dedicated to making the world safer.
- Benefits: Enjoy permanent employment, competitive pay, training support, and employee discounts.
- Why this job: Be part of a dynamic team with opportunities for career growth in a supportive environment.
- Qualifications: Must have experience in customer service and scheduling, with proficiency in MS Office.
- Other info: We value diversity and encourage applicants from all backgrounds to apply.
The predicted salary is between 28800 - 48000 £ per year.
We are looking for an experienced Service Coordinator/Operations Support Specialist to join our busy and dynamic team in Melbourne on a permanent contract.
The role is located in Dingley, Melbourne with free parking on site, making it an ideal location to work.
About us
A leading provider of fire safety and security solutions, we at Chubb Fire & Security Australia are driven by a powerful purpose – to make the world a safer place. We start by living by our value of PROTECT PEOPLE FIRST and our culture is based on BUILDING GREAT LEADERS. We are an industry leader and part of the API Fire and Security group of companies.
About the Role
We are currently seeking an energetic and experienced Service Coordinator/Operations Support Specialist to join a newly created team, reporting to the Operations Support Supervisor. Responsibilities include but are not limited to:
- Service coordination of Field Technicians
- Dispatching and scheduling technicians to customer sites
- Daily invoicing
- Raising purchase orders
- Inbound calls and customer service
- General administration
About You
- Australian Citizenship or Permanent Residency
- Experience coordinating/scheduling field technicians in a fast-paced environment
- Enjoys working in a team environment
- Available to work between 7:30am and 3:30pm
- Proficient in data entry and analysis
- Experienced with MS Office, especially Excel
- Knowledge of Pronto, Salesforce, or other ERP/CRM systems (preferred but not essential)
- Customer-centric mindset
- Technical aptitude to learn the industry and role quickly
- Experience in customer service within a call centre or team environment (mandatory)
- Familiar with KPI targets
What we offer
- Permanent employment
- Competitive remuneration
- Supportive team environment with training provided
- Opportunities for career progression within Chubb
- Work for a global organization that values stability and treats employees like family
- Access to People Matters – an employee discount platform for various benefits
Apply now to explore where a career with Chubb can take you. All applications and inquiries will be handled confidentially.
If you are being referred by someone at Chubb, please ask about our Employee Referral Program.
We value diversity and inclusion and encourage applicants from all backgrounds, including First Nations peoples, individuals with disabilities, LGBTIQA+ community, and all cultural and language backgrounds.
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Operations Support Specialist employer: Chubb Deutschland GmbH
Contact Detail:
Chubb Deutschland GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Specialist
✨Tip Number 1
Familiarise yourself with the fire safety and security industry. Understanding the basics of what Chubb Fire & Security does will help you speak confidently about the role and demonstrate your enthusiasm during the interview.
✨Tip Number 2
Highlight your experience in coordinating and scheduling field technicians. Be ready to share specific examples of how you've successfully managed similar tasks in a fast-paced environment, as this is crucial for the Operations Support Specialist role.
✨Tip Number 3
Prepare to discuss your customer service experience in detail. Since the role requires a customer-centric mindset, think of scenarios where you've gone above and beyond to meet customer needs, especially in a call centre or team environment.
✨Tip Number 4
Brush up on your MS Office skills, particularly Excel. Being proficient in data entry and analysis is essential, so consider practising relevant functions and features that could be beneficial in the role.
We think you need these skills to ace Operations Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in coordinating and scheduling field technicians. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer service experience and your ability to work in a fast-paced environment. Mention your proficiency with MS Office and any experience with ERP/CRM systems.
Highlight Your Teamwork Skills: In your application, emphasise your ability to work well in a team. Provide examples of how you've contributed to team success in previous roles, particularly in service coordination.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Operations Support Specialist role.
How to prepare for a job interview at Chubb Deutschland GmbH
✨Show Your Customer-Centric Mindset
During the interview, emphasise your experience in customer service and how you prioritise customer needs. Share specific examples of how you've successfully resolved customer issues or improved their experience.
✨Demonstrate Your Technical Aptitude
Be prepared to discuss your familiarity with tools like MS Office, especially Excel, and any ERP/CRM systems you've used. Highlight your ability to quickly learn new technologies, as this is crucial for the role.
✨Highlight Your Coordination Skills
Since the role involves coordinating field technicians, share your experiences in scheduling and dispatching in a fast-paced environment. Discuss how you manage multiple tasks efficiently while ensuring smooth operations.
✨Understand the Company Culture
Research Chubb Fire & Security's values and mission. Be ready to explain how your personal values align with their focus on protecting people and building great leaders, which will show your genuine interest in the company.
