At a Glance
- Tasks: Support the false alarm management team and liaise with customers and police.
- Company: Join a leading security monitoring company with a strong commitment to safety.
- Benefits: Competitive salary, 25 days holiday, pension scheme, and ongoing training.
- Other info: Dynamic workplace with opportunities for career growth and personal development.
- Why this job: Make a difference in security while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and previous admin experience required.
The predicted salary is between 24785 - 24785 € per year.
Security Monitoring Centre in Nottingham are currently recruiting for an administrator to join their specialist false alarm management (FAM) team based in Nottingham (NG2 3EJ) on a permanent full-time basis.
About Us, Our Culture & What We Can Offer You
Since 1931, Security Monitoring Centres (SMC) has positioned itself at the forefront of security monitoring with the continual promise of keeping people safe across the UK and Ireland. We pride ourselves in delivering exceptional service to hundreds of thousands of customers, ranging from monitoring life safety systems, Telecare, Intruder, Fire, CCTV monitoring, Remote Concierge Services and the provision of service management software.
As part of the global API Group, we join a family of organisations including Chubb Fire & Security, where leadership, and leadership development is our most powerful strategic advantage and the best way to invest in our people.
SALARY: £24,785.69 per annum
- 25 days holiday per year (rising to 26 days after 5yrs)
- Free Onsite Parking – please note this is limited and on a first come, first served basis.
- Cycle to Work Scheme
- Company Pension Scheme
- Life Assurance (4 x Salary)
- A Central Benefits Platform offering a wide variety discounts
- Employee Scholarship Programme
- Bravo scheme: Incentivising high achieving employees
- Ongoing training & development
What You'll Be Doing As A FAM Administrator
The main goal of this role is to provide administrative support to help resolve false alarm activations, working with both the customer and the regional Police centres to update and maintain activation records. You will effectively maintain the lifecycle of the Unique Reference numbers provided by the Police, in relation to alarm system responses.
You will:
- Manage email requests from both internal & external customers
- Act as the first point of contact for the Police and take ownership of queries
- Proactively manage false alarms in line with NSI requirements for Security and CCTV monitoring
- Process all customer, engineer and Police force documents accurately and in line with service levels as required
- Maintain customer job files, ensuring that all necessary information is accurately recorded, to ensure that full customer history and data is readily available
- Take calls primarily from customers, Chubb branches, National coordinators and the Police
- Maintain police audit data and documentation
Working Hours: 37.5 hours per week | Monday to Friday | 9am-5pm | Fully Office Based
What We Would Like You To Bring:
- You will be a strong communicator, with a passion for delivering exceptional customer service.
- Possess previous administration or data entry experience
- Have a good level of IT literacy, especially Microsoft Word, Excel, Outlook and Teams
- Be dedicated to delivering an excellent customer service experience
- Be proactive, able to prioritise workloads
- Have excellent attention to detail
- Work well in a team as well as on own initiative
If this sounds like you, send us your application today!
Chubb Fire and Security is an equal opportunities employer. Our commitment to Diversity, Equity and Inclusion (DEI) ensures all employees and applicants feel valued, respected, and supported. At Chubb, individuality is celebrated, and our strength lies in the diversity of our team. By fostering an equitable environment, we empower individuals to contribute their unique perspectives, driving innovation and excellence at every level.
Administrator - False Alarm Managment Nottingham SMC Customer Service employer: Chubb Deutschland GmbH
At Security Monitoring Centres in Nottingham, we are dedicated to fostering a supportive and inclusive work environment where every employee can thrive. With a strong emphasis on professional development, our team members benefit from ongoing training, a comprehensive benefits package, and the opportunity to be part of a leading organisation in the security industry. Join us and contribute to our mission of keeping people safe while enjoying a rewarding career with ample growth opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator - False Alarm Managment Nottingham SMC Customer Service
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those working at Security Monitoring Centres. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show us that you understand what makes SMC tick and how you can contribute to our mission of keeping people safe.
✨Tip Number 3
Practice your communication skills! As an administrator, you'll be the first point of contact for customers and the Police. Make sure you can convey information clearly and confidently.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you're serious about joining our team.
We think you need these skills to ace Administrator - False Alarm Managment Nottingham SMC Customer Service
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your previous administration experience and customer service skills. We want to see how you can bring your unique flair to our FAM team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you're passionate about this role and how your skills align with what we’re looking for. Keep it friendly and professional!
Show Off Your IT Skills:Since we rely heavily on Microsoft Office, especially Word and Excel, make sure to mention any relevant experience you have. We love tech-savvy applicants who can hit the ground running!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Chubb Deutschland GmbH
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of the FAM Administrator role. Familiarise yourself with false alarm management processes and how they relate to customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a strong communicator, it's essential to demonstrate your ability to interact effectively with both customers and the police. Prepare examples from your past experiences where you've successfully resolved queries or managed difficult situations. This will highlight your customer service skills and your proactive approach.
✨Be IT Savvy
Since the role requires good IT literacy, brush up on your skills with Microsoft Word, Excel, Outlook, and Teams. You might be asked about your experience with these tools, so be ready to discuss how you've used them in previous roles to manage data or improve efficiency.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, and how success is measured in the FAM team. This shows your enthusiasm for the role and helps you determine if the company is the right fit for you.
