Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support the FAM team by managing false alarm activations and maintaining records.
- Company: Join Security Monitoring Centres, a leader in security since 1931, dedicated to keeping people safe.
- Benefits: Enjoy 25 days holiday, free parking, a pension scheme, and ongoing training opportunities.
- Why this job: Be part of a supportive team that values diversity and offers career development.
- Qualifications: Strong communication skills, previous admin experience, and good IT literacy are essential.
- Other info: This role is fully office-based, working Monday to Friday, 9am-5pm.
The predicted salary is between 19800 - 26700 £ per year.
Security Monitoring Centre in Nottingham are currently recruiting for an administrator to join their specialist false alarm management (FAM) team based in Nottingham (NG2 3EJ) on a permanent full-time basis
About Us, Our Culture & What We Can Offer You
Since 1931, Security Monitoring Centres (SMC) has positioned itself at the forefront of security monitoring with the continual promise of keeping people safe across the UK and Ireland. We pride ourselves in delivering exceptional service to hundreds of thousands of customers, ranging from monitoring life safety systems, Telecare, Intruder, Fire, CCTV monitoring, Remote Concierge Services and the provision of service management software.
As part of the global API Group, we join a family of organisations including Chubb Fire & Security, where leadership, and leadership development is our most powerful strategic advantage and the best way to invest in our people.
SALARY:£23,809.50 per annum
- 25 days holiday per year (rising to 26 days after 5yrs)
- Free Onsite Parking
- Cycle to Work Scheme
- Company Pension Scheme
- Life Assurance (4 x Salary)
- A Central Benefits Platform offering a wide variety discounts
- Employee Scholarship Programme
- Bravo scheme: Incentivising high achieving employees
- Ongoing training & development
What You\’ll Be Doing As A FAM Administrator
The main goal of this role is to provide administrative support to help resolve false alarm activations, working with both the customer and the regional Police centres to update and maintain activation records.
You will:
- Manage email requests from both internal & external customers
- Act as the first point of contact for the Police and take ownership of queries
- Proactively manage false alarms in line with NSI requirements for Security and CCTV monitoring
- Process all customer, engineer and police force documents accurately and in line with service levels as required
- Maintain customer job files, ensuring that all necessary information is accurately recorded, to ensure that full customer history and data is readily available
- Take calls from Engineers, Customers and Colleagues to assist in the resolution of any issues or concerns
- Maintain police audit data and documentation
Working Hours:37.5 hours per week | Monday to Friday | 9am-5pm | Fully Office Based
What We Would Like You To Bring:
You will be a strong communicator, with a passion for delivering exceptional customer service.
- Possess previous administration or data entry experience
- Have a good level of IT literacy, especially Microsoft Word and Excel
- Be dedicated to delivering an excellent customer service experience
- Be proactive, able to prioritise workloads
- Have excellent attention to detail
- Work well in a team as well as on own initiative
If this sounds like you, send us your application today!
Chubb Fire and Security is an equal opportunities employer. Our commitment to Diversity, Equity, and Inclusion (DEI) ensures all employees and applicants feel valued, respected, and supported. At Chubb, individuality is celebrated, and our strength lies in the diversity of our team. By fostering an equitable environment, we empower individuals to contribute their unique perspectives, driving innovation and excellence at every level.
Each listing including the job title, location, brief
description, and a link to a page with more details.
#J-18808-Ljbffr
FAM Administrator Nottingham SMC Customer Service employer: Chubb Deutschland GmbH
Contact Detail:
Chubb Deutschland GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FAM Administrator Nottingham SMC Customer Service
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a FAM Administrator. Understanding the nuances of false alarm management and how it interacts with police protocols will give you an edge in discussions during interviews.
✨Tip Number 2
Brush up on your customer service skills. Since this role involves direct communication with customers and police, demonstrating your ability to handle queries effectively will be crucial in showcasing your fit for the position.
✨Tip Number 3
Network with current or former employees of Security Monitoring Centres. They can provide insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Prepare for potential scenario-based questions in your interview. Think about how you would handle specific situations related to false alarms or customer interactions, as this will demonstrate your problem-solving skills and proactive mindset.
We think you need these skills to ace FAM Administrator Nottingham SMC Customer Service
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the FAM Administrator position. Tailor your application to highlight how your skills and experiences align with these needs.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in administration and customer service. Use bullet points for clarity and focus on achievements that demonstrate your attention to detail and communication skills.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples from your past experiences that showcase your ability to manage queries and maintain records accurately, as well as your commitment to exceptional customer service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the FAM Administrator role.
How to prepare for a job interview at Chubb Deutschland GmbH
✨Show Your Customer Service Skills
Since the role focuses heavily on customer service, be prepared to share examples of how you've successfully handled customer queries or complaints in the past. Highlight your communication skills and your ability to resolve issues effectively.
✨Demonstrate Attention to Detail
As an administrator, accuracy is key. During the interview, mention specific instances where your attention to detail made a difference in your work. This could include managing records or processing documents without errors.
✨Familiarise Yourself with Relevant Software
The job requires a good level of IT literacy, especially in Microsoft Word and Excel. Brush up on these applications before the interview and be ready to discuss how you've used them in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, particularly in relation to false alarm management. Think about how you would handle various scenarios and be ready to explain your thought process.
