At a Glance
- Tasks: Resolve customer disputes and improve processes to enhance satisfaction.
- Company: Join Chubb Fire and Security, a global leader prioritising people and safety.
- Benefits: Enjoy a competitive salary, pension, free parking, and various employee perks.
- Other info: Potential for hybrid working after probation; commitment to diversity and inclusion.
- Why this job: Be part of a supportive culture focused on growth and making a difference.
- Qualifications: Experience in credit control or customer service is essential; attention to detail is key.
The predicted salary is between 24500 - 28000 £ per year.
Looking for an opportunity within a business that offer a genuine ‘people first’ culture?
Here at Chubb Fire and Security (part of the APi group), we are looking for invoice / billing / finance admin specialists to join our high performing team as Dispute Resolution Specialist in Blackburn (BB1 2PR) on a permanent, full time basis
About Us, Our Culture & What We Can Offer You
Chubb Fire & Security have been protecting people and assets worldwide for more than 200 years. Providing essential and innovative security systems, equipment and services, from digital CCTV surveillance and intruder alarms to fire detection and suppression systems. Our customers range from local independent businesses to many of the FTSE 100 companies, and our Chubb family is extensive too, with a dynamic team of over 13,000 employees globally – Together we do great things!
Our commitment to our people is to continually develop and innovate so that we grow together as your career unfolds. As part of the global API Group, we join a family of organisations where leadership, and leadership development is our most powerful strategic advantage and the best way to invest in our people.
SALARY
Between £25K – £28K per annum (depending on experience)
- Company Pension (5% matched)
- Free Onsite Parking
- Liftshare Community – an app designed to make your commute more affordable, sustainable and enjoyable
- Cycle to Work Scheme
- Life Assurance (4 x Basic Salary)
- A Central Benefits Platform offering a wide variety discounts
- Free Mortgage Advice
- Bravo scheme: Incentivising high achieving employees
What you'll be doing as Dispute Resolution Specialists
The role involves the resolution of customer disputes, subsequent analysis of the cause of the disputes, and identification and implementation of solutions to prevent reoccurrence
Responsibilities will include:
- Dispute resolution: Resolve customer disputes to ensure they can make payment. This includes discussing issues with customers on the phone or via email. This will also require close coordination with colleagues in business support, finance and operational teams.
- Root cause analysis: Reverse engineer the circumstances that led to a customer dispute to identify how it could have been prevented.
- Process improvement: Reviewing processes in conjunction with colleagues across the business to make effective changes that prevent future recurrence.
- Documentation: Production and refinement of work instructions and processes.
- Reporting: Generate and analyse reports applicable to the disputes process.
- Compliance: Ensure all activities comply with company policies and relevant regulations.
Working Hours: 37.5 Hours Per Week | Mon-Fri | 9am – 5pm | Fully Office Based (potential for hybrid working post probation)
What we would like you to bring to the role:
The ideal candidate will have previous demonstrated experience in a credit control, billing, invoicing, customer service resolutions or a similarly related role
- Attention to Detail: Ability to take actions with minimal error rates and able to identify improvement opportunities that may not be immediately obvious.
- Analytical Thinking: Capability to analyse discrepancies identify root causes.
- Customer Focus: Commitment to meeting customer service SLAs and ensuring customer satisfaction.
- Influencing: Able to influence people positively, for the best benefit of all related parties
- Team Collaboration: Ability to work effectively with multiple internal teams.
Join us and become part of a team committed to building great leaders. It all starts with you!
Chubb Fire and Security is an equal opportunities employer. Our commitment to Diversity, Equity, and Inclusion (DEI) ensures all employees and applicants feel valued, respected, and supported. At Chubb, individuality is celebrated, and our strength lies in the diversity of our team. By fostering an equitable environment, we empower individuals to contribute their unique perspectives, driving innovation and excellence at every level.
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Dispute Resolution Specialist Blackburn Chubb General Management employer: Chubb Deutschland GmbH
Chubb Fire & Security is an exceptional employer, offering a dynamic work culture that prioritises employee development and innovation. With a commitment to diversity, equity, and inclusion, we empower our team members to thrive while contributing to meaningful environmental and sustainability initiatives across the UK. Our comprehensive benefits package, including a competitive salary, company vehicle, and a robust pension scheme, ensures that our employees feel valued and supported in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Dispute Resolution Specialist Blackburn Chubb General Management
✨Tip Number 1
Familiarise yourself with Chubb's 'people first' culture. Research their values and how they prioritise employee well-being. This will help you align your responses during interviews and demonstrate that you share their commitment to a positive workplace.
✨Tip Number 2
Brush up on your dispute resolution skills. Since the role involves resolving customer disputes, consider preparing examples from your past experiences where you've successfully handled similar situations. This will showcase your ability to manage conflicts effectively.
✨Tip Number 3
Network with current or former employees of Chubb. Use platforms like LinkedIn to connect and ask about their experiences. This insider knowledge can provide valuable insights into the company culture and expectations for the Dispute Resolution Specialist role.
✨Tip Number 4
Prepare to discuss process improvement ideas. Since the role involves reviewing processes to prevent future disputes, think of specific examples where you've identified inefficiencies and implemented successful changes in previous roles. This will highlight your analytical thinking and proactive approach.
We think you need these skills to ace Dispute Resolution Specialist Blackburn Chubb General Management
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of a Dispute Resolution Specialist. Familiarise yourself with the key tasks such as dispute resolution, root cause analysis, and process improvement.
Tailor Your CV:Highlight relevant experience in credit control, billing, invoicing, or customer service resolutions. Use specific examples that demonstrate your attention to detail and analytical thinking skills.
Craft a Compelling Cover Letter:Write a cover letter that reflects your understanding of Chubb's 'people first' culture. Emphasise your commitment to customer satisfaction and your ability to work collaboratively with internal teams.
Showcase Your Skills:In your application, clearly outline your skills in influencing others and your analytical capabilities. Provide examples of how you've successfully resolved disputes or improved processes in previous roles.
How to prepare for a job interview at Chubb Deutschland GmbH
✨Understand the Company Culture
Before your interview, take some time to research Chubb's 'people first' culture. Be prepared to discuss how your values align with theirs and how you can contribute to a positive work environment.
✨Showcase Your Analytical Skills
As a Dispute Resolution Specialist, analytical thinking is crucial. Prepare examples from your past experience where you've successfully identified root causes of issues and implemented effective solutions.
✨Demonstrate Customer Focus
Be ready to share specific instances where you've gone above and beyond to meet customer needs. Highlight your commitment to customer satisfaction and how you handle disputes effectively.
✨Prepare for Team Collaboration Questions
Since the role involves working closely with various teams, think of examples that showcase your ability to collaborate. Discuss how you’ve worked with others to resolve issues or improve processes in previous roles.
