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- Tasks: Provide top-notch customer service in a dynamic contact centre environment.
- Company: Join Chubb Fire & Security, a global leader in innovative security solutions for over 200 years.
- Benefits: Enjoy free onsite parking, a cycle to work scheme, and a comprehensive benefits platform.
- Why this job: Be part of a supportive team that values your growth and offers full training.
- Qualifications: No experience needed; just bring a positive attitude and great communication skills.
- Other info: This is a 9-month fixed-term contract with a Monday to Friday schedule.
The predicted salary is between 24000 - 36000 £ per year.
Are you looking to join a business that offers a genuine ‘people first’ culture?
Here at Chubb Fire & Security, we have an opportunity for a Customer Service Advisor to join our Customer Excellence Team based in Blackburn (BB1 2PR) on a 9-month fixed-term contract.
About Us, Our Culture & What We Can Offer You
Chubb Fire & Security has been protecting people and assets worldwide for over 200 years. We provide essential and innovative security systems, equipment, and services, from digital CCTV surveillance and intruder alarms to fire detection and suppression systems. Our customers range from local independent businesses to many FTSE 100 companies. Our Chubb family is extensive, with a dynamic team of over 13,000 employees globally – Together we do great things!
Our commitment to our people is to continually develop and innovate so that we grow together as your career unfolds. As part of the global API Group, we prioritize leadership and leadership development as our most powerful strategic advantage and the best way to invest in our people.
- Free Onsite Parking
- Cycle to Work Scheme
- Company Pension Scheme
- A Central Benefits Platform offering a wide variety of discounts
- Bravo Awards: Recognising outstanding contributions from all employees and encouraging excellence
What You’ll Be Doing As Customer Service Advisor
As a Customer Service Advisor within our Customer Excellence Teams, no two days will be the same, but you’ll always strive to provide the best customer service experience to all internal and external customers calling into the Contact Centre. You’re not a robot, so naturally you have the freedom to support our customers in the way you would like to be helped… With professional warmth and patience.
- Respond to all inbound calls professionally and effectively, working to response times (KPIs)
- Accurately record information, ensuring correct processing
- Take ownership of customer interactions, including recording requests
- Be proactive in identifying incidents that may affect service delivery, and comply with escalation procedures
WORKING HOURS: 37.5 hours per week | Monday to Friday | 9.00am – 5.00pm
What We Would Like You To Bring
Experience isn’t necessary as we offer full training. We value your attitude and approach—ask yourself, ‘What can I do to make a difference to this Customer?’ every time you answer a call.
- Excellent communication skills, with the ability to build rapport with customers and colleagues
- Solution-focused – eager to understand and resolve issues on each call
- Solid IT literacy – familiarity with multiple systems, including in-house portals and Microsoft platforms
- Calm under pressure – able to handle urgent calls effectively
- Open-minded and eager to learn – comfortable in a fast-paced, ever-changing environment, with support provided for your success
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Customer Service Advisor (9 Month FTC) employer: Chubb Deutschland GmbH
Contact Detail:
Chubb Deutschland GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (9 Month FTC)
✨Tip Number 1
Familiarise yourself with Chubb Fire & Security's values and culture. Since they emphasise a 'people first' approach, demonstrating your alignment with this philosophy during any interactions can set you apart.
✨Tip Number 2
Prepare to showcase your communication skills. As a Customer Service Advisor, you'll need to build rapport quickly, so think of examples from your past experiences where you've successfully engaged with customers or resolved issues.
✨Tip Number 3
Research common customer service scenarios and how to handle them effectively. Being solution-focused is key, so having strategies ready for potential challenges can demonstrate your proactive mindset.
✨Tip Number 4
Show your eagerness to learn and adapt. Chubb values open-mindedness and the ability to thrive in a fast-paced environment, so be prepared to discuss how you've embraced change in previous roles.
We think you need these skills to ace Customer Service Advisor (9 Month FTC)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Chubb Fire & Security is looking for in a Customer Service Advisor. Highlight key responsibilities and required skills that you possess.
Tailor Your CV: Customise your CV to reflect your relevant experience and skills that align with the job requirements. Emphasise your communication skills, problem-solving abilities, and any customer service experience you may have.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Use specific examples to demonstrate how your attitude and approach can make a difference to customers, as highlighted in the job description.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Chubb Deutschland GmbH
✨Show Your People Skills
As a Customer Service Advisor, your ability to connect with people is crucial. During the interview, share examples of how you've built rapport with customers or colleagues in the past. This will demonstrate your natural warmth and patience, which are key traits for this role.
✨Be Solution-Focused
The job requires a solution-oriented mindset. Prepare to discuss specific instances where you identified a problem and took proactive steps to resolve it. This will show that you understand the importance of addressing customer issues effectively.
✨Demonstrate IT Literacy
Familiarity with various systems is essential for this role. Brush up on your IT skills and be ready to talk about your experience with different software, especially Microsoft platforms. If you have any examples of using technology to enhance customer service, make sure to mention them.
✨Stay Calm Under Pressure
Customer service can be challenging, especially during busy times. Think of a time when you handled a stressful situation successfully and be prepared to share that story. Highlighting your ability to remain calm and effective under pressure will reassure the interviewer of your capability.
