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- Tasks: Provide top-notch customer service and support to internal and external clients.
- Company: Join Chubb Fire & Security, a global leader in innovative security solutions for over 200 years.
- Benefits: Enjoy a competitive salary, free parking, cycle scheme, pension, life assurance, and employee discounts.
- Why this job: Be part of a dynamic team that values personal growth and offers a supportive work culture.
- Qualifications: No experience needed; just bring your communication skills and a willingness to learn.
- Other info: Full training provided; flexible working hours from Monday to Friday.
The predicted salary is between 19800 - 27600 £ per year.
Are you looking to join a business that offers a genuine ‘people first’ culture?
Here at Chubb Fire & Security we have an opportunity for a Customer Service Advisor to join ourCustomer Excellence Team based inBlackburn(BB1 2PR) on a full time, permanent basis.
About Us, Our Culture & What We Can Offer You
Chubb Fire & Security have been protecting people and assets worldwide for more than 200 years.Providing essential and innovative security systems, equipment and services, from digital CCTV surveillance and intruder alarms to fire detection and suppression systems. Our customers range from local independent businesses to many of the FTSE 100 companies, and our Chubb family is extensive too, with a dynamic team of over 13,000 employees globally – Together we do great things!
Our commitment to our people is to continually develop and innovate so that we grow together as your career unfolds. As part of the global API Group, we join a family of organisations where leadership, and leadership development is our most powerful strategic advantage and the best way to invest in our people.
SALARY: £24, 800 per annum, with an ongoing opportunity to progress through ongoing performance reviews
- Free Onsite Parking
- Cycle to Work Scheme
- Company Pension Scheme
- Life Assurance (4 x Basic Salary)
- Lift Share Scheme
- Employee Scholarship Scheme
- A Central Benefits Platform offering a wide variety discounts
- Bravo Awards: Recognising outstanding contributions from all employees and encourage excellence
What You’ll be Doing as Customer Service Advisor
As a Customer Service Advisor within our Customer Excellence Teams no two days will be the same, but you’ll always strive to provide the best customer service experience to allinternal and external customers calling into the Contact Centre. You’re not a robot, so naturally you have the freedom to support our customers in the way you would like to be helped…With professional warmth and patience.
- Supporting our Engineering Teams in the field using both email and telephone, updating the relevant systems accordingly
- Accurately record information, ensuring it’s processed correctly
- Take ownership of all aspects of customer service, both internal and external from the business including recording any customer requests
- Be proactive in identifying incidents that may have an adverse effect on the Centre’s service delivery, and to comply with the escalation procedures
WORKING HOURS:37.5 hours per week | Monday to Friday | 9.00am – 5.00pm
What We Would Like You To Bring
Simply put, experience isn’t necessary as we offer full training. Whatever your background we would like you to ask yourself ‘What can I do to make a difference to this Customer’, every time you answer a call.
- You‘ll be a natural communicator, with an ability to build rapport with both our customers and your colleagues. It’s essential you can write effective emails to our clients/customers
- Solution focused – Strive to understand and resolve potential issues on each call
- Solid IT literacy– We use multiple systems, both inhouse portals and Microsoft platforms
- Consistently remains calm under pressure – Some calls / emails may be of an urgent nature
- Open minded and willing to learn– Learning in a fast-paced and ever-changing environment, isn’t for the faint hearted but we will endeavour to set you up for success
Each listing including the job title, location, brief
description, and a link to a page with more details.
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Customer Service Advisor employer: Chubb Deutschland GmbH
Contact Detail:
Chubb Deutschland GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with Chubb Fire & Security's products and services. Understanding their security systems, from CCTV to fire detection, will help you engage more effectively during the interview and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills by role-playing customer service scenarios with a friend. This will help you become more comfortable with building rapport and handling various customer inquiries, which is crucial for the Customer Service Advisor position.
✨Tip Number 3
Research common customer service challenges and solutions. Being able to discuss how you would handle difficult situations or resolve issues can set you apart as a proactive candidate who is ready to make a difference.
✨Tip Number 4
Showcase your adaptability by sharing examples of how you've successfully learned new systems or processes in previous roles. This aligns with Chubb's emphasis on being open-minded and willing to learn in a fast-paced environment.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Chubb Fire & Security is looking for in a Customer Service Advisor. Highlight key responsibilities and required skills that you possess.
Tailor Your CV: Customise your CV to reflect your relevant experience and skills that align with the job requirements. Emphasise your communication skills, IT literacy, and any customer service experience, even if it's informal.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your values align with their 'people first' culture and provide examples of how you can make a difference to customers.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Chubb Deutschland GmbH
✨Show Your People Skills
As a Customer Service Advisor, your ability to connect with people is crucial. During the interview, share examples of how you've built rapport with customers or colleagues in the past. This will demonstrate your natural communication skills and your commitment to providing excellent service.
✨Demonstrate Problem-Solving Abilities
The role requires a solution-focused mindset. Prepare to discuss specific instances where you've identified and resolved issues effectively. Highlight your proactive approach to problem-solving, as this aligns with the company's emphasis on customer satisfaction.
✨Familiarise Yourself with the Company
Research Chubb Fire & Security and understand their services and culture. Being knowledgeable about the company will not only impress your interviewers but also help you tailor your responses to show how you can contribute to their mission of putting people first.
✨Stay Calm Under Pressure
Given that some calls may be urgent, it's important to convey your ability to remain calm under pressure. Share examples from your past experiences where you've handled stressful situations effectively, showcasing your resilience and composure.
