At a Glance
- Tasks: Monitor CCTV and respond to alarms, ensuring customer safety.
- Company: Join Security Monitoring Centres, a leader in security since 1931.
- Benefits: Enjoy flexible weekend hours, competitive pay, and great perks like free parking and a pension scheme.
- Other info: Part-time role with shifts only on weekends, perfect for students!
- Why this job: Be part of a supportive team that values people and offers ongoing training.
- Qualifications: Strong communication skills; previous customer service experience preferred but not essential.
CCTV Call Centre Agent (Part Time – Weekends only)
Looking for an opportunity within a business that offer a genuine \'people first\' culture
Security Monitoring Centre in Nottingham have newly created opportunities forCall Centre & CCTV Agentsto join our security monitoring centre team on a part time, permanentshift working basis (weekends only).
About Us, Our Culture & What We Can Offer You
Since 1931, Security Monitoring Centres (SMC) has positioned itself at the forefront of security monitoring with the continual promise of keeping people safe across the UK and Ireland. We pride ourselves in delivering exceptional service to hundreds of thousands of customers, ranging from monitoring life safety systems, Telecare, Intruder, Fire, CCTV monitoring, Remote Concierge Services and the provision of service management software.
As part of the global API Group, we join a family of organisations including Chubb Fire & Security, where leadership, and leadership development is our most powerful strategic advantage and the best way to invest in our people.
SALARY: £ 12,222.21 per annum
- 23 day holiday per year (rising to 24 days after 5yrs)
- Enhanced overtime rates *
- Free Onsite Parking
- Liftshare Community – an app designed to make your commute more affordable, sustainable and enjoyable
- Cycle to Work Scheme
- Company Pension Scheme
- Life Assurance (4 x Salary)
- A Central Benefits Platform offering a wide variety discounts
- Employee Scholarship Programme
- Bravo scheme: Incentivising high achieving employees
- Ongoing training & development
*Overtime Rates:Standard overtime paid at 1.5x basic rate (hours exceeding 38.5)|Bank Holidays paid at 2.5x basic rate|Christmas Days & New Years’ Day at 3x basic rate
What You\'ll Be Doing As A CCTV Agent
With full and ongoing training, you’ll be assisting with the monitoring of, and response to CCTV and intruder alarms. This will include contacting our customers in both a calm and timely manner in response to activated alarms on their premises and respond with the appropriate course of action to ensure our customers premises are secure.
- Handling inbound & outbound calls to our customers and external organisations, including the Emergency Services
- Process CCTV and alarm activations speedily and accurately
- Inform the relevant Emergency Services and Customers of relevant information in relation to their system
Working Hours:19 hours per week
Shift Pattern: Weekends only | 8.30am – 7pm
What We Would Like You To Bring:
You will be a strong communicator, with a passion for delivering exceptional customer service. You will ideally possess some previous customer service experience within a telephone based or contact centre environment:
- CCTV (SIA) badge advantageous, but not essential–We have opportunities for both badge holders & non-badge holders
- Work well and remain calm in a busy, fast paced environment
- Excellent attention to detail, with high levels of accuracy
- Be able to work well on your own initiative as well as part of a team
If this sounds like you, send us your application today!
Each listing including the job title, location, brief
description, and a link to a page with more details.
CCTV Call Centre Agent (Part Time - Weekends only) Nottingham SMC Customer Service employer: Chubb Deutschland GmbH
At Security Monitoring Centres in Nottingham, we foster a 'people first' culture that prioritises employee well-being and development. As a part-time CCTV Call Centre Agent, you'll enjoy competitive pay, comprehensive training, and a supportive work environment that encourages growth and recognises high achievers through our Bravo scheme. With additional benefits like enhanced overtime rates, a cycle to work scheme, and a community-focused liftshare app, we ensure that your experience with us is both rewarding and fulfilling.
StudySmarter Expert Advice🤫
We think this is how you could land CCTV Call Centre Agent (Part Time - Weekends only) Nottingham SMC Customer Service
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Chubb Deutschland GmbH and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Chubb Deutschland GmbH and let us see your personality shine through!
We think you need these skills to ace CCTV Call Centre Agent (Part Time - Weekends only) Nottingham SMC Customer Service
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Chubb Deutschland GmbH.
Get Familiar with Our Brand:Before applying, take some time to learn about Chubb Deutschland GmbH and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Chubb Deutschland GmbH
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Chubb Deutschland GmbH.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Chubb Deutschland GmbH will surely appreciate.
