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For Companies At a Glance
- Tasks: Monitor CCTV and respond to alarms, ensuring customer safety.
- Company: Join Security Monitoring Centres, a leader in security since 1931.
- Benefits: Enjoy flexible weekend hours, competitive pay, and great perks like free parking and a pension scheme.
- Why this job: Be part of a supportive team that values people and offers ongoing training.
- Qualifications: Strong communication skills; previous customer service experience preferred but not essential.
- Other info: Part-time role with shifts only on weekends, perfect for students!
CCTV Call Centre Agent (Part Time – Weekends only)
Looking for an opportunity within a business that offer a genuine \’people first\’ culture
Security Monitoring Centre in Nottingham have newly created opportunities forCall Centre & CCTV Agentsto join our security monitoring centre team on a part time, permanentshift working basis (weekends only).
About Us, Our Culture & What We Can Offer You
Since 1931, Security Monitoring Centres (SMC) has positioned itself at the forefront of security monitoring with the continual promise of keeping people safe across the UK and Ireland. We pride ourselves in delivering exceptional service to hundreds of thousands of customers, ranging from monitoring life safety systems, Telecare, Intruder, Fire, CCTV monitoring, Remote Concierge Services and the provision of service management software.
As part of the global API Group, we join a family of organisations including Chubb Fire & Security, where leadership, and leadership development is our most powerful strategic advantage and the best way to invest in our people.
SALARY: £ 12,222.21 per annum
- 23 day holiday per year (rising to 24 days after 5yrs)
- Enhanced overtime rates *
- Free Onsite Parking
- Liftshare Community – an app designed to make your commute more affordable, sustainable and enjoyable
- Cycle to Work Scheme
- Company Pension Scheme
- Life Assurance (4 x Salary)
- A Central Benefits Platform offering a wide variety discounts
- Employee Scholarship Programme
- Bravo scheme: Incentivising high achieving employees
- Ongoing training & development
*Overtime Rates:Standard overtime paid at 1.5x basic rate (hours exceeding 38.5)|Bank Holidays paid at 2.5x basic rate|Christmas Days & New Years’ Day at 3x basic rate
What You\’ll Be Doing As A CCTV Agent
With full and ongoing training, you’ll be assisting with the monitoring of, and response to CCTV and intruder alarms. This will include contacting our customers in both a calm and timely manner in response to activated alarms on their premises and respond with the appropriate course of action to ensure our customers premises are secure.
- Handling inbound & outbound calls to our customers and external organisations, including the Emergency Services
- Process CCTV and alarm activations speedily and accurately
- Inform the relevant Emergency Services and Customers of relevant information in relation to their system
Working Hours:19 hours per week
Shift Pattern: Weekends only | 8.30am – 7pm
What We Would Like You To Bring:
You will be a strong communicator, with a passion for delivering exceptional customer service. You will ideally possess some previous customer service experience within a telephone based or contact centre environment:
- CCTV (SIA) badge advantageous, but not essential–We have opportunities for both badge holders & non-badge holders
- Work well and remain calm in a busy, fast paced environment
- Excellent attention to detail, with high levels of accuracy
- Be able to work well on your own initiative as well as part of a team
If this sounds like you, send us your application today!
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CCTV Call Centre Agent (Part Time - Weekends only) Nottingham SMC Customer Service employer: Chubb Deutschland GmbH
Contact Detail:
Chubb Deutschland GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CCTV Call Centre Agent (Part Time - Weekends only) Nottingham SMC Customer Service
✨Tip Number 1
Familiarise yourself with the key responsibilities of a CCTV Call Centre Agent. Understanding the specific tasks, such as monitoring alarms and communicating with emergency services, will help you demonstrate your knowledge during any interviews.
✨Tip Number 2
Highlight your customer service skills in conversations or networking opportunities. Since this role requires strong communication, sharing examples of how you've successfully handled customer interactions can set you apart from other candidates.
✨Tip Number 3
If you have experience in a fast-paced environment, be sure to mention it. The ability to remain calm under pressure is crucial for this role, so share any relevant experiences that showcase your ability to handle stressful situations.
✨Tip Number 4
Consider reaching out to current or former employees of SMC to gain insights into the company culture and expectations. This can provide you with valuable information to tailor your approach and show that you're genuinely interested in being part of their team.
We think you need these skills to ace CCTV Call Centre Agent (Part Time - Weekends only) Nottingham SMC Customer Service
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a CCTV Call Centre Agent. Tailor your application to highlight relevant skills and experiences that match what they are looking for.
Highlight Customer Service Skills: Since the role requires strong communication and customer service skills, make sure to emphasise any previous experience you have in these areas. Use specific examples to demonstrate how you've successfully handled customer interactions.
Showcase Attention to Detail: The job involves processing CCTV and alarm activations accurately. Include examples in your application that showcase your attention to detail and ability to work under pressure, as this will be crucial for the role.
Craft a Strong Cover Letter: Write a compelling cover letter that not only introduces yourself but also explains why you are interested in the position and how your background makes you a suitable candidate. Make it personal and engaging to stand out.
How to prepare for a job interview at Chubb Deutschland GmbH
✨Showcase Your Communication Skills
As a CCTV Call Centre Agent, strong communication is key. Be prepared to demonstrate your ability to communicate clearly and calmly, especially in high-pressure situations. Use examples from past experiences where you successfully handled customer interactions.
✨Highlight Customer Service Experience
Since the role focuses on delivering exceptional customer service, make sure to discuss any relevant experience you have in this area. Share specific instances where you went above and beyond to assist a customer or resolve an issue.
✨Demonstrate Attention to Detail
Attention to detail is crucial for processing CCTV and alarm activations accurately. During the interview, mention how you ensure accuracy in your work and provide examples of how this skill has benefited your previous roles.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to remain calm under pressure. Practice responding to potential situations you might face as a CCTV Agent, such as handling an alarm activation or dealing with an upset customer.