At a Glance
- Tasks: Monitor CCTV and respond to alarms, ensuring customer safety.
- Company: Join SMC, a leader in security monitoring since 1931, dedicated to keeping people safe.
- Benefits: Enjoy competitive salary, free parking, online GP access, and a cycle to work scheme.
- Other info: Flexible shift patterns with a mix of day and night shifts.
- Why this job: Be part of a supportive team with ongoing training and opportunities for personal growth.
- Qualifications: Strong communication skills; customer service experience preferred; SIA badge is a plus but not required.
The predicted salary is between 21000 - 25000 £ per year.
Security Monitoring Centres (SMC) in Nottingham have opportunities for CCTV Call Centre Agents to join our security monitoring centre team on a full time, permanent shift working basis (please note this includes night shifts – see below for full details). With opportunities for both SIA badge holders, and also non-badge holders.
About Us, Our Culture & What We Can Offer You
Since 1931, Security Monitoring Centres (SMC) has positioned itself at the forefront of security monitoring with the continual promise of keeping people safe across the UK and Ireland. We pride ourselves in delivering exceptional service to hundreds of thousands of customers, ranging from monitoring life safety systems, Telecare, Intruder, Fire, CCTV monitoring, Remote Concierge Services and the provision of service management software.
As part of the global API Group, we join a family of organisations, where leadership, and leadership development is our most powerful strategic advantage and the best way to invest in our people.
SALARY
£30,534.50 per annum including shift allowance
- 23 day holiday per year (rising to 24 days after 5yrs)
- Enhanced overtime rates *
- Free Onsite Parking
- Online GP Appointments
- Free Mortgage Advice
- Cycle to Work Scheme
- Company Pension Scheme
- Life Assurance (4 x Salary)
- A Central Benefits Platform offering a wide variety discounts
- Employee Scholarship Programme
- Bravo scheme: Incentivising high achieving employees
- Ongoing training & development
* Overtime Rates: Standard overtime paid at 1.5x basic rate (hours exceeding 38.5) | Bank Holidays paid at 2.5x basic rate | Christmas Days & New Years’ Day at 3x basic rate
What You’ll Be Doing As Alarm Receiving Call Centre Agent
With full and ongoing training, you’ll be assisting with the monitoring of, and response to CCTV and intruder alarms. This will include contacting our customers in both a calm and timely manner in response to activated alarms on their premises and respond with the appropriate course of action to ensure our customers premises are secure.
- Handling inbound & outbound calls to our customers and external organisations, including the Emergency Services
- Process CCTV and alarm activations speedily and accurately
- Inform the relevant Emergency Services and Customers of relevant information in relation to their system
Working Hours
38.5 hours per week – Working 4 shifts followed by 4 shifts off.
Shift Pattern: Rotating you will work two DAY time shifts 7am start to 7pm finish. Followed by two NIGHT shifts of a 7pm start to 7am finish. Then four days off.
What We Would Like You To Bring
You will be a strong communicator, with a passion for delivering exceptional customer service. You will ideally possess some previous customer service experience within a telephone based or contact centre environment:
- CCTV (SIA) badge advantageous, but not essential – We have opportunities for both badge holders & non-badge holders
- Work well and remain calm in a busy, fast paced environment
- Excellent attention to detail, with high levels of accuracy
- Be able to work well on your own initiative as well as part of a team
- Able to commit to shift working which includes a blend of day & night working
If this sounds like you, send in your application now!
Chubb Fire and Security is an equal opportunities employer. Our commitment to Diversity, Equity, and Inclusion (DEI) ensures all employees and applicants feel valued, respected, and supported. At Chubb, individuality is celebrated, and our strength lies in the diversity of our team. By fostering an equitable environment, we empower individuals to contribute their unique perspectives, driving innovation and excellence at every level.
Call Centre Agent Nottingham SMC Customer Service employer: Chubb Deutschland GmbH
At Security Monitoring Centres (SMC) in Nottingham, we pride ourselves on being a leading employer in the security sector, offering a supportive work culture that prioritises employee development and well-being. With competitive salaries, comprehensive benefits including enhanced overtime rates, free onsite parking, and a commitment to diversity and inclusion, we ensure our team members feel valued and empowered. Join us for a rewarding career where your contributions make a real difference in keeping people safe across the UK and Ireland.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Agent Nottingham SMC Customer Service
✨Tip Number 1
Familiarise yourself with the types of security systems and monitoring processes used in CCTV and alarm response. Understanding the technology and protocols will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills, especially in handling stressful situations. Role-playing scenarios where you respond to alarms or customer inquiries can prepare you for the fast-paced environment you'll be working in.
✨Tip Number 3
Network with current or former employees of SMC or similar companies. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Be ready to discuss your availability for shift work during the interview. Showing that you are flexible and committed to the required hours will demonstrate your dedication to the role.
We think you need these skills to ace Call Centre Agent Nottingham SMC Customer Service
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of a CCTV Call Centre Agent. Familiarise yourself with the job description and think about how your skills and experiences align with the requirements.
Tailor Your CV:Customise your CV to highlight relevant customer service experience, especially in a call centre environment. Emphasise your communication skills and ability to work under pressure, as these are crucial for this role.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer service and your ability to handle emergency situations calmly. Mention any relevant qualifications, such as an SIA badge, and explain why you want to work for Security Monitoring Centres.
Proofread Your Application:Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is essential for the role.
How to prepare for a job interview at Chubb Deutschland GmbH
✨Showcase Your Communication Skills
As a Call Centre Agent, strong communication is key. During the interview, demonstrate your ability to articulate clearly and listen actively. Use examples from past experiences where you successfully handled customer queries or resolved issues.
✨Familiarise Yourself with the Company
Research Security Monitoring Centres (SMC) and understand their services and values. Being knowledgeable about the company will show your genuine interest in the role and help you answer questions more effectively.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific situations, such as dealing with an upset customer or responding to an alarm activation. Think through potential scenarios and prepare structured responses that highlight your problem-solving skills.
✨Emphasise Your Ability to Work Under Pressure
The role involves working in a fast-paced environment, so be ready to discuss how you manage stress and maintain accuracy during busy periods. Share examples of times when you successfully managed multiple tasks or high-pressure situations.
