Head of Service Sales Burntwood Chubb Sales

Are you a proven service sales leader with deep experience in the fire sprinkler industry? Do you thrive on building high‑performing teams, transforming commercial performance, and driving growth across service contracts and small works? If so, this is a rare opportunity to shape and lead a newly created Service Sales division at Vipond (Part of Chubb Fire and Security). We are seeking an exceptional Head of Service Sales to take ownership of our service sales strategy, elevate our quoting performance, and strengthen customer relationships across a large and diverse portfolio. This is a high‑impact leadership role with clear objectives, strong executive sponsorship, and the scope to make a significant difference from day one.

What You’ll Lead & Deliver

• Build the Service Sales division, establishing processes, SLAs, and a culture of commercial excellence.
• Eliminate the current quote backlog and maintain SLA compliance for all fire sprinkler and mechanical service quotes.
• Execute succession planning, ensuring zero unplanned attrition across top‑50 accounts.
• Grow service revenue by expanding the service contract base and increasing pull‑through of small works, remedial works, and system upgrades.

What You’ll Be Responsible For

• Leading and developing a high‑performing service sales team with strong technical and commercial capability.
• Supporting and developing the team.
• Overseeing bids, proposals, and customer engagement across fire sprinkler and mechanical services.
• Ensuring quoting accuracy, compliance, and turnaround times aligned with industry standards.
• Driving pipeline discipline, forecasting accuracy, and margin protection.
• Building strong relationships with customers, consultants, insurers, and industry stakeholders.
• Collaborating with operations, engineering, and marketing to deliver seamless service and commercial growth.
• Deliver fast, priority‑based quotations on time.
• Increase quoting productivity, improve win rates, and lift average quote value.
• Grow revenue by driving service and small works.
• Lead smooth account transitions, ensuring strong customer satisfaction throughout.

What You’ll Bring

• Proven experience in fire sprinkler service sales, business development, or commercial leadership.
• Strong understanding of fire sprinkler systems, maintenance regimes, remedial works, and compliance standards.
• A track record of growing service contract portfolios and improving sales performance.
• Excellent leadership, communication, and negotiation skills.
• A data‑driven approach with strong CRM and pipeline management capability.
• The ability to build trust with customers and inspire confidence across internal teams.

What we can offer

• Competitive Basic salary with realistic OTE £100k+
• 25 days holidays plus bank holidays, plus option to purchase additional leave
• Company pension scheme
• A central Benefits programme that offers a wide variety of discounts, soon to include Health & Wellbeing services
• Bravo Awards which recognise outstanding contributions from all employees and encourage excellence

About Vipond

At Vipond, you will join a renowned fire safety solution and services business who have protected communities and assets for over 50 years. We protect people first, and your health and well‑being are important to us. People are at the heart of everything we do and that's why we are committed to keeping you safe, secure, and happy. Vipond are looking for committed individuals of the highest calibre to join our expanding team. From on‑site training to University Degree courses, we will provide you with the support and training to fully develop your potential. As part of the Chubb family, we have an exciting future ahead filled with new opportunities for you to be part of. To help us do this we need people like you, with the desire to play your part in making the world a safer place.

Chubb Fire and Security is an equal opportunities employer. Our commitment to Diversity, Equity, and Inclusion (DEI) ensures all employees and applicants feel valued, respected, and supported. At Chubb, individuality is celebrated, and our strength lies in the diversity of our team. By fostering an equitable environment, we empower individuals to contribute their unique perspectives, driving innovation and excellence at all levels.