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For Companies At a Glance
- Tasks: Coordinate and dispatch Engineers to provide top-notch customer service.
- Company: Join Chubb Fire & Security, a global leader in innovative security solutions.
- Benefits: Enjoy competitive salary, free parking, cycle scheme, and employee discounts.
- Other info: Dynamic team culture with full training and excellent career development opportunities.
- Why this job: Make a real difference in customer experiences while growing your career.
- Qualifications: No experience needed; just bring your communication skills and willingness to learn.
The predicted salary is between 25668 - 25668 £ per year.
Looking for an opportunity within a business that offers a genuine ‘people first’ culture? Here at Chubb Fire & Security, we have an opportunity for a Field Support Advisor to join our Customer Excellence Team based in Blackburn (BB1 2PR) on a full-time, permanent basis.
About Us, Our Culture & What We Can Offer You
Chubb Fire & Security have been protecting people and assets worldwide for more than 200 years, providing essential and innovative security systems, equipment and services, from digital CCTV surveillance and intruder alarms to fire detection and suppression systems. Our customers range from local independent businesses to many of the FTSE 100 companies, and our Chubb family is extensive too, with a dynamic team of over 13,000 employees globally – Together we do great things! Our commitment to our people is to continually develop and innovate so that we grow together as your career unfolds.
As part of the global API Group, we join a family of organisations where leadership and leadership development is our most powerful strategic advantage and the best way to invest in our people.
Salary: £25,668 per annum
- Free Onsite Parking
- Cycle to Work Scheme
- Free Mortgage Advice
- Company Pension Scheme
- Life Assurance (4 x Basic Salary)
- Employee Scholarship Scheme
- A Central Benefits Platform offering a wide variety of discounts
- Bravo Awards: Recognising outstanding contributions from all employees and encouraging excellence
What You’ll be Doing As A Field Support Advisor
As a Field Support Advisor within our Customer Excellence Teams, no two days will be the same, but you’ll always strive to provide the best customer service experience. You will work with a variety of stakeholders, including field-based Engineers, Account Managers, our Branch network and also our external customers. You will carry out a number of customer service-related tasks, focused around coordinating and dispatching Engineers to our customers within specific timeframes to meet service level agreements.
Duties Include:
- Planning, routing and coordinating Engineer visits – Diary management.
- Tracking each job and status through to completion.
- Identifying potential delays and reacting.
- Communicating and updating Engineers, internal stakeholders and customers by email and telephone platforms.
- Dealing with customer responses to telephone calls and emails, and updating systems accordingly.
- Updating and maintaining multiple scheduling systems, platforms and CRMs.
- Meeting KPI’s (focused on timely dispatch).
Working Hours: 37.5 hours per week | Monday to Friday | shifts between 8am – 6pm
What We Would Like You To Bring
Simply put, experience isn’t necessary as we offer full training and support. Whatever your background, we would like you to ask yourself ‘What can I do to make a difference to this Customer or Stakeholder’ every time you answer a call.
- You’ll be a natural communicator, with an ability to build rapport with our customers and your colleagues.
- Solution focused – Strive to understand and resolve potential issues to meet dispatch timeframes.
- Prioritise workloads & multitask effectively – You’ll work with a number of Engineers & customers at any one time.
- Open minded and willing to learn – Learning in a fast-paced and ever-changing environment isn’t for the faint-hearted but we will endeavour to set you up for success, starting with an initial three-week classroom induction.
- Solid IT literacy – We use multiple systems, both in-house portals and Microsoft systems.
- Highly organised – Planning or scheduling experience would be beneficial but not essential.
If this sounds like you, apply today and send us your application!
Chubb Fire and Security is an equal opportunities employer. Our commitment to Diversity, Equity, and Inclusion (DEI) ensures all employees and applicants feel valued, respected, and supported. At Chubb, individuality is celebrated, and our strength lies in the diversity of our team. By fostering an equitable environment, we empower individuals to contribute their unique perspectives, driving innovation and excellence at every level.
Field Support Advisor Blackburn Chubb Customer Service employer: Chubb Deutschland GmbH
Contact Detail:
Chubb Deutschland GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Support Advisor Blackburn Chubb Customer Service
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Chubb Fire & Security. Understand their 'people first' approach and think about how you can align your values with theirs. This will help you stand out as someone who truly fits into their team.
✨Tip Number 2
Practice your communication skills! As a Field Support Advisor, you'll need to be a natural communicator. Try role-playing common customer scenarios with a friend or family member to build your confidence and ensure you're ready to impress during the interview.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues or improved processes. Be ready to share these stories in your interview to demonstrate your solution-focused mindset.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Chubb Fire & Security site. This not only shows your enthusiasm but also ensures your application gets to the right people quickly. Plus, it’s super easy!
We think you need these skills to ace Field Support Advisor Blackburn Chubb Customer Service
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to our 'people first' culture.
Tailor Your Application: Make sure to tailor your application to the Field Support Advisor role. Highlight any relevant skills or experiences that align with the job description, especially your communication and organisational skills, as these are key to success in this position.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our Chubb family!
How to prepare for a job interview at Chubb Deutschland GmbH
✨Know the Company Culture
Before your interview, take some time to research Chubb Fire & Security's 'people first' culture. Understand their commitment to employee development and how they value teamwork. This will help you align your answers with their values and show that you're genuinely interested in being part of their family.
✨Demonstrate Your Communication Skills
As a Field Support Advisor, communication is key. Prepare examples from your past experiences where you've effectively communicated with customers or colleagues. Highlight your ability to build rapport and resolve issues, as this will resonate well with the interviewers.
✨Showcase Your Organisational Skills
Since the role involves planning and coordinating Engineer visits, be ready to discuss how you manage multiple tasks and prioritise workloads. Share specific strategies or tools you use to stay organised, which will demonstrate your capability to handle the demands of the job.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.