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- Tasks: Lead and inspire a team to deliver exceptional customer service and productivity.
- Company: Join Chubb Fire & Security, a global leader in innovative security solutions for over 200 years.
- Benefits: Enjoy free onsite parking, digital GP services, cycle to work scheme, and more!
- Why this job: Be part of a people-first culture that values your growth and development.
- Qualifications: Strong leadership skills, customer service experience, and proficiency in Microsoft Office required.
- Other info: Chubb celebrates diversity and is committed to creating an inclusive workplace.
The predicted salary is between 36000 - 60000 £ per year.
Looking for an opportunity within a business that offer a genuine ‘people first’ culture?
Chubb Fire & Security currently have an exciting opportunity for an Administration Team Managerto join our TeaminBlackburn (BB1 2PR)on a full time, permanent basis.
This is a crucial role in ensuring the highest standards of quality and productivity within our business support coordinator teams and as such we are looking for an innovative and inspirational leader
About Us, Our Culture & What We Can Offer You
Chubb Fire & Security have been protecting people and assets worldwide for more than 200 years. Providing essential and innovative security systems, equipment and services, from digital CCTV surveillance and intruder alarms to fire detection and suppression systems. Our customers range from local independent businesses to many of the FTSE 100 companies, and our Chubb family is extensive too, with a dynamic team of over 13,000 employees globally – Together we do great things!
Our commitment to our people is to continually develop and innovate so that we grow together as your career unfolds. As part of the global API Group, we join a family of organisations where leadership, and leadership development is our most powerful strategic advantage and the best way to invest in our people.
- Free Onsite Parking
- Free Digital GP Service
- Cycle to Work Scheme
- Company Pension Scheme
- Free Mortgage Advice
- Life Assurance (4 x Basic Salary)
- Employee Scholarship Scheme
- A Central Benefits Platform offering a wide variety discounts
- Bravo Awards: Recognising outstanding contributions from all employees and encourage excellence
Your role as Administration Team Manager
This role is pivotal in ensuring the highest standards of quality and productivity within our account coordinator teams, directly impacting customer satisfaction and service delivery through management and coaching of the team.
Goals and Objectives:
- Provide leadership & coaching to Teams, motivate, develop and manage individuals to exceptional levels driving a positive and productive work environment
- Support the wider Business Support teams resource planning to meet customer demand, improve performances and undertake consistent reviews
- Working closely with internal cross functional teams to ensure customer’s expectations and SLA metrics are delivered,
- Ensure high levels of customer service at all times with robust documented processes and standard work to match both customer and internal metrics
- Monitoring, managing, and reporting teams SLA’s and KPI’s with the aid of strong visual management
- Provide employee feedback through effective performance management, ensuring employee skill and leadership development, and conduct regular 1-2-1 meetings
- Incorporate company objectives to team objectives to ensure alignment, engagement in key priorities and initiatives
What we would like you to bring
You will be an inspirational leader with a passion for developing team members through coaching and performance management to drive the delivery of exceptional service to both our customers and internal stakeholders at every opportunity
- Customer Service – Excellent background in a customer centric environment
- Experience: Strong experience in operational and people management
- A natural communicator– This role will provide support to the wider business and stakeholders
- Solution focused– You’ll possess data interrogation skills to support decision making and investigations
- Strong IT literacy– Have experience of Microsoft products, Visio. Word, Excel, PowerPoint and Outlook
- Prioritise workloads & multitask effectively– Possess skills in prioritising workload and working under pressure
- Results’ Orientated– Be experienced in working in a results focused environment
If this sounds like you, send us your application today!
Chubb Fire and Security is an equal opportunities employer. Our commitment to Diversity, Equity, and Inclusion (DEI) ensures all employees and applicants feel valued, respected, and supported. At Chubb, individuality is celebrated, and our strength lies in the diversity of our team. By fostering an equitable environment, we empower individuals to contribute their unique perspectives, driving innovation and excellence at every level.
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Administration Team Manager Blackburn Chubb Operations employer: Chubb Deutschland GmbH
Contact Detail:
Chubb Deutschland GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administration Team Manager Blackburn Chubb Operations
✨Tip Number 1
Familiarise yourself with Chubb Fire & Security's core values and culture. Understanding their 'people first' approach will help you align your leadership style with their expectations, making you a more attractive candidate.
✨Tip Number 2
Prepare to discuss specific examples of how you've successfully led teams in a customer-centric environment. Highlighting your experience in coaching and performance management will demonstrate your capability to drive exceptional service.
✨Tip Number 3
Showcase your data interrogation skills by preparing to discuss how you've used data to make informed decisions in previous roles. This will illustrate your solution-focused mindset, which is crucial for the Administration Team Manager position.
✨Tip Number 4
Network with current or former employees of Chubb Fire & Security on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information to tailor your approach during the interview process.
We think you need these skills to ace Administration Team Manager Blackburn Chubb Operations
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Administration Team Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in operational and people management. Use bullet points to make it easy to read, and quantify your achievements where possible to demonstrate your impact.
Write a Strong Cover Letter: In your cover letter, express your passion for developing team members and delivering exceptional customer service. Provide specific examples of how you've successfully led teams and improved performance in previous roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Chubb Deutschland GmbH
✨Show Your Leadership Skills
As an Administration Team Manager, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully motivated and developed team members in the past, highlighting any specific coaching techniques you used.
✨Emphasise Customer Service Experience
Chubb values a strong customer-centric approach. Be ready to discuss your experience in customer service environments, focusing on how you've ensured high levels of satisfaction and met customer expectations.
✨Demonstrate Problem-Solving Skills
This role requires a solution-focused mindset. Prepare to share instances where you've effectively tackled challenges or improved processes, using data to support your decisions and outcomes.
✨Familiarise Yourself with Company Culture
Chubb prides itself on a 'people first' culture. Research their values and be prepared to discuss how your personal values align with theirs, showcasing your commitment to diversity, equity, and inclusion.
