At a Glance
- Tasks: Lead office and event management to support operational plans and ensure a welcoming environment.
- Company: Join Chest Heart and Stroke Scotland, making a real difference in people's lives.
- Benefits: Flexible working options, supportive team culture, and opportunities for personal growth.
- Other info: Hybrid role with regular office attendance; commitment to equality and flexible recruitment.
- Why this job: Be part of a mission to help people truly live, not just survive.
- Qualifications: Strong teamwork skills and a passion for delivering excellent support.
The predicted salary is between 30000 - 40000 £ per year.
Everyday people with chest, heart and stroke conditions are leaving hospital scared and alone. You can be part of our mission to make sure that there is no life half lived in Scotland. By joining Chest Heart and Stroke Scotland (CHSS) as Operational Support Team Officer you can be the difference between people just surviving and really living.
As Operations Support Team Officer, you will lead office and event management within the Operational Support Team, helping deliver the operational plan. You will also oversee office health and safety, ensuring a safe, welcoming and professional hybrid working environment. This is a fantastic opportunity for someone who enjoys working with others, thrives in a varied role, and takes pride in delivering excellent support.
As part of this role, you will help bring the No Life Half Lived 2 Strategy to life by providing efficient, inclusive and high‑quality customer service to colleagues across the organisation.
Responsibilities:- Leading and coordinating office, operations and event activities to support delivery of operational plans.
- Ensuring continuity and resilience of services across the Operational Support Team.
- Fostering a positive and collaborative working environment where colleagues feel supported, engaged, and empowered.
- Leading and supporting a team of Operational Support Administrators, helping them to grow and succeed in their roles.
- Building a high‑performing team that delivers a consistently high‑quality service through effective coaching, motivation and development.
- Championing operational effectiveness and supporting innovation that strengthens outcomes for people affected by long term conditions and communication disability.
- Providing event support by working closely with event organisers to plan, coordinate and deliver smooth, successful events.
- Overseeing event operations where needed, helping to ensure a high‑quality experience from start to finish.
- Working closely with teams across the organisation to provide reliable operational support and keep day‑to‑day services running smoothly.
As such whilst the role is hybrid, regular weekly attendance (3 days per week) in the Head Office is required to ensure effective and practical support to all colleagues. CHSS also supports flexible recruitment through Working Families and we are “Happy to Talk Flexible Working”.
In line with our commitment to safeguarding, this role is subject to a Basic Disclosure check. CHSS is committed to equality of opportunity and to providing a service which is free from unfair and unlawful discrimination. We therefore aim to ensure that no applicant, volunteer or member of staff is unfairly treated on the grounds of offending background.
If you need this application form as a Word document, in larger print, audio form, Braille or in another language, please contact us by phone 0131 225 6963 or email recruitment@chss.org.uk.
Operations Support Team Officer employer: Chss Shop
Chest Heart and Stroke Scotland (CHSS) is an exceptional employer dedicated to making a meaningful impact in the lives of individuals with chest, heart, and stroke conditions. With a strong focus on employee growth and a collaborative work culture, CHSS offers a supportive environment where team members can thrive while contributing to the charity's mission. The hybrid working model, combined with flexible recruitment options, ensures that employees can maintain a healthy work-life balance while being part of a passionate team committed to delivering high-quality support and services.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Support Team Officer
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Chss Shop. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Chss Shop before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Operations Support Team Officer
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Chss Shop:Your cover letter is your chance to shine! Tell us why you want to work at Chss Shop specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Chss Shop!
How to prepare for a job interview at Chss Shop
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
