At a Glance
- Tasks: Lead a team to deliver exceptional housing management services and support communities.
- Company: Join CHS, a charitable housing association making a real difference in Cambridgeshire.
- Benefits: Enjoy 30-35 days holiday, flexible working, and a range of employee discounts.
- Other info: Hybrid working options and comprehensive training opportunities available.
- Why this job: Make a positive impact on people's lives while developing your career in housing.
- Qualifications: Experience in social housing and strong leadership skills are essential.
£43,559.84 per annum
Cambridge (CB24 9ZR)
Permanent
Full-Time
35 hours per week
Hybrid Working Arrangements: the majority of the working week will be office-based with the housing team in Histon, particularly in the first six months (probation period). Thereafter it may be possible to apply for a higher proportion of hybrid working, with the needs of the team and service delivery being the prime consideration.
About us:
CHS is a charitable housing association and social enterprise helping people and communities in Cambridgeshire. Our mission is to enable people to flourish, delivering a high-quality housing management service to our 3000 rented and shared ownership homes. If you are looking for a truly rewarding role with a very supportive team, then come and join us.
About the role:
- Play a key role in shaping an exceptional housing management service by working alongside the Senior Housing Manager to deliver a truly customer-focused experience.
- Line manage a team of Housing Officers, leading and coaching them to deliver a responsive and proactive service.
- Work closely alongside your Housing Manager counterpart to promote a culture of continuous improvement.
- Take ownership of core performance areas including lettings, tenancy management, communal space standards, rental income and service charge delivery ensuring a consistently high standard across all functions.
- Ensure CHS proactively responds to anti-social behaviour, harassment and domestic abuse cases in a responsive and supportive manner, working positively with partner agencies.
What are we looking for?
- A minimum of two years experience delivering and managing a housing service within a social housing environment.
- A Chartered Institute of Housing qualification or relevant management qualification is desirable, demonstrating your commitment to professional development.
- You have strong, up-to-date knowledge of social housing legislation, welfare benefits, housing policy and the wider social issues affecting our customers.
- Experience in line managing or supporting staff highly desirable, with a natural ability to lead and motivate others.
- Naturally confident and customer-focused, you bring excellent communication, relationship-building and influencing skills to every interaction.
- Experience of using housing management IT systems and Microsoft Packages and strong numeracy skills.
- A full UK driving licence, use of a car for work purposes and business insurance.
Benefits of working for CHS Group:
- Employee discount scheme (retail, leisure, gym membership and fitness equipment)
- Doctor Care Anywhere (telehealth service offering private online GP and nurse appointments via video and phone)
- Employee Assistance Programme
- Cycle to work scheme (salary sacrifice)
- One day off a year to volunteer for a charity of your choice
- 30 days holiday, increasing to 35 days per annum, inclusive of bank holidays (pro rata for part-time staff), depending on length of service
- Holiday purchase scheme - up to 5 days per annum (pro rata for part-time staff)
- Company sick pay
- 58p per mile business mileage allowance
- Refer a friend scheme (£250)
- Contributory pension scheme, which both you and CHS contribute to
- Enhanced maternity and paternity leave
- Flexible Working Policy
- Full induction
- Comprehensive free training and development opportunities with paid time off
- Free DBS (for relevant posts)
- Free onsite/nearby parking
- Hybrid Working Policy
- Flexitime
Please note this position is subject to a Basic DBS Disclosure.
As part of the recruitment and selection process candidates will be required to complete a Personality Profiler.
CLOSING DATE FOR APPLICATIONS: midnight Sunday 19 April 2026
INTERVIEWS: Thursday 30 April 2026
If you would like an informal discussion about the post, please contact Charlotte Daleworth, Senior Housing Manager.
Housing Manager employer: CHS Group
CHS Group is an exceptional employer dedicated to fostering a supportive and rewarding work environment in the heart of Cambridgeshire. With a strong focus on employee development, we offer comprehensive training opportunities, flexible working arrangements, and generous benefits including enhanced leave and a contributory pension scheme. Join our passionate team and make a meaningful impact in the community while enjoying a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews! Research CHS and understand their mission and values. Think about how your experience aligns with their goals, especially in delivering a high-quality housing management service.
✨Tip Number 3
Show off your skills! During interviews, be ready to discuss specific examples of how you've managed teams or improved services in your previous roles. This will demonstrate your leadership abilities and customer-focused approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at CHS.
We think you need these skills to ace Housing Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the Housing Manager role. We want to see how you can bring your unique skills to our team at CHS!
Showcase Your Experience:Don’t just list your previous jobs; tell us about specific achievements and challenges you've faced in housing management. We love hearing about real-life examples that demonstrate your expertise!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This helps us understand your qualifications quickly!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at CHS Group
✨Know Your Stuff
Make sure you brush up on your knowledge of social housing legislation and welfare benefits. Being able to discuss these topics confidently will show that you're serious about the role and understand the challenges faced by the community.
✨Showcase Your Leadership Skills
Since this role involves line managing a team, be prepared to share examples of how you've successfully led and motivated others in the past. Think about specific situations where you’ve made a positive impact on your team’s performance.
✨Demonstrate Customer Focus
CHS is all about delivering a customer-focused experience. Be ready to talk about how you've handled customer interactions, especially in challenging situations. Highlight your communication skills and how you build relationships with clients.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the culture at CHS, and how they measure success in the Housing Manager role. This shows your genuine interest and helps you assess if it’s the right fit for you.
