At a Glance
- Tasks: Lead and enhance customer service strategies to improve resident satisfaction.
- Company: Join CHS Group, a values-driven charitable housing association.
- Benefits: Competitive salary of £102,500 and opportunities for professional growth.
- Why this job: Make a real difference in the community through impactful leadership.
- Qualifications: Proven leadership experience and a passion for customer service.
The predicted salary is between 102500 - 102500 £ per year.
This is an exciting opportunity for an accomplished and values-driven leader to join CHS Group (Cambridge Housing Society) as our new Executive Director, Customer Services, following the retirement of the current postholder.
Mission and ambition
CHS Group is an independent charitable housing association and social enterprise serving Cambridge.
Executive Director, Customer Services employer: CHS Group
CHS Group is an exceptional employer that prioritises values-driven leadership and community impact, making it a rewarding place to work for those passionate about customer service in the housing sector. Located in Cambridge, employees benefit from a supportive work culture that fosters professional growth and development, alongside competitive remuneration and a commitment to social responsibility. Join us to make a meaningful difference in the lives of our residents while enjoying a collaborative and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Executive Director, Customer Services
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching CHS Group thoroughly. Understand their mission and values, and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your pitch! Be ready to articulate your vision for customer services and how you can lead the team to success. A confident and clear presentation of your ideas can make a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Executive Director, Customer Services
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through. We want to see how your values align with our mission at CHS Group, so don’t hold back on sharing what drives you!
Tailor Your CV:Make sure your CV is tailored specifically for the Executive Director position. Highlight your leadership experience and customer service achievements that resonate with our goals. We love seeing how your background fits with what we do!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for this role. Be personal, be engaging, and make it clear why you want to join CHS Group. We appreciate authenticity and a bit of personality!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at CHS Group
✨Know the Mission Inside Out
Before your interview, dive deep into CHS Group's mission and values. Understand how they serve the community and be ready to discuss how your leadership style aligns with their goals. This shows genuine interest and commitment.
✨Prepare Real-Life Examples
As an Executive Director, you'll need to demonstrate your experience in customer service leadership. Prepare specific examples of past successes, challenges you've overcome, and how you've driven positive change in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the organisation's future plans, team dynamics, and how they measure success in customer services. This not only shows your interest but also helps you gauge if it's the right fit for you.
✨Showcase Your Values
CHS Group is looking for a values-driven leader. Be prepared to discuss your personal values and how they align with the organisation's mission. Share stories that highlight your commitment to social impact and community service, as this will resonate well with the interviewers.
