At a Glance
- Tasks: Lead housing management and enhance customer services for a better experience.
- Company: CHS Group, a leader in housing services with a focus on customer satisfaction.
- Benefits: Competitive salary, leadership opportunities, and a chance to make a real difference.
- Other info: Join a dynamic team dedicated to fostering a customer-focused culture.
- Why this job: Shape the future of customer experience in housing and drive impactful change.
- Qualifications: Proven track record in customer service and leadership within the housing sector.
The predicted salary is between 60000 - 80000 £ per year.
CHS Group is seeking an accomplished Executive Director, Customer Services in Cambridge to lead housing management and enhance our customer services. The successful candidate will have a strong track record in the sector, focusing on improving customer satisfaction and delivering high-quality services.
You will oversee complaints handling, lead a small development team, and help implement our new Corporate Plan while fostering a customer-focused culture.
Applications are due by 5pm on Sunday, 14th June 2026.
Chief Customer Experience & Housing Services in Cambridge employer: CHS Group
CHS Group is an exceptional employer that prioritises a customer-focused culture and offers a supportive work environment in the vibrant city of Cambridge. With a commitment to employee growth, we provide ample opportunities for professional development and career advancement, ensuring that our team members can thrive while making a meaningful impact in housing management and customer services. Join us to be part of a dedicated team that values innovation and excellence in service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Chief Customer Experience & Housing Services in Cambridge
✨Tip Number 1
Network like a pro! Reach out to people in the housing management sector, especially those connected to CHS Group. A friendly chat can open doors and give you insights that might just set you apart from other candidates.
✨Tip Number 2
Prepare for the interview by diving deep into CHS Group's values and recent projects. Show us that you’re not just another candidate; you’re someone who genuinely cares about enhancing customer services and improving satisfaction.
✨Tip Number 3
Practice your pitch! Be ready to discuss your past experiences in leading teams and handling complaints. We want to hear how you've made a difference in customer service before, so have those examples at the ready.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team and making a real impact in customer experience.
We think you need these skills to ace Chief Customer Experience & Housing Services in Cambridge
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Chief Customer Experience & Housing Services role. Highlight your achievements in customer satisfaction and service delivery to show us you’re the right fit.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about enhancing customer services and how your background makes you an ideal candidate for leading our housing management.
Showcase Your Leadership Skills:As an Executive Director, we want to see your leadership style. Share examples of how you've successfully led teams and improved customer experiences in your previous roles. This will help us envision you in our team!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at CHS Group
✨Know Your Stuff
Make sure you’re well-versed in CHS Group’s mission and values. Familiarise yourself with their current Corporate Plan and any recent initiatives they’ve launched. This will show that you’re genuinely interested and ready to contribute to enhancing customer satisfaction.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your success in improving customer services and handling complaints. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easy for the interviewers to see your impact.
✨Emphasise Leadership Skills
As an Executive Director, you’ll need to lead a team effectively. Be ready to discuss your leadership style and how you’ve fostered a customer-focused culture in previous positions. Share stories that demonstrate your ability to inspire and motivate others.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the organisation. Inquire about their approach to customer feedback and how they measure satisfaction. This not only shows your interest but also helps you gauge if the company aligns with your values.
