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- Tasks: Join our team as a Customer Services Technician, fixing defects in homes and collaborating with contractors.
- Company: Work for a 5-star housebuilder dedicated to building better homes and communities.
- Benefits: Enjoy a competitive salary, company van, 25 days holiday, pension scheme, and optional healthcare.
- Why this job: Be part of an innovative team in a supportive environment that values your skills and growth.
- Qualifications: Must be a time-served joiner with a clean driving license and strong communication skills.
- Other info: We celebrate diversity and encourage applicants from all backgrounds to apply.
The predicted salary is between 32000 - 34000 £ per year.
Salary: £32,000-£34,000 plus bonus and company vehicle (van)
Location: North East
Working Hours: Monday-Thursday 8am-4:30pm, Friday 8am-3:30pm
Role Requirements:
- Ideally a time-served joiner.
- Able to demonstrate they are a team player.
- Possesses a keen work ethic, excellent communication skills, desire and drive to succeed.
- Exhibits empathy and sympathy in equal measures when dealing with customers.
- Smart, punctual, honest, and reliable.
About the Role:
Are you ready to be part of an innovative team dedicated to building better homes and communities? On behalf of our client, a 5-star housebuilder, we are seeking a dedicated Customer Services Technician to join their dynamic Customer Services team in the North East region. This is an exciting opportunity for a skilled tradesperson to thrive in a supportive and rewarding environment.
What We Offer:
- Competitive Salary: £32,000-£34,000 plus performance-based bonus
- Company Vehicle: A van provided
- Holidays: 25 days holiday per year
- Pension Scheme: Secure your future with our pension plan
- Optional Healthcare: Access to healthcare benefits
- Professional Growth: Opportunities for career development and progression
Key Responsibilities:
- Carrying out defect repairs in occupied properties.
- Coordinating with nominated contractors and suppliers for remedial works in occupied homes.
- Collaborating with your Line Manager to develop effective solutions for complex remedial activities.
- Building positive relationships with colleagues, particularly site teams.
- Communicating with the Customer Service Hub regarding completed or ongoing remedial activities.
- Handling all assigned tasks efficiently and within charter timescales.
- Acting professionally and courteously at all times with customers, colleagues, and subcontractors.
- Understanding and adhering to NHBC Technical Standards & Guidelines.
- Demonstrating sound decision-making skills and the ability to use your initiative to solve problems.
About You:
- A clean driving license.
- A time-served tradesperson with a team player mindset.
- Strong work ethic, excellent communication skills, and a drive to succeed.
- Empathy and sympathy when dealing with customers.
- Punctual, honest, reliable, and presentable.
Diversity, Equity, and Inclusion Statement:
We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We believe that diverse perspectives drive innovation and better decision-making. We welcome applicants from all backgrounds and encourage individuals from underrepresented groups to apply.
Join us in creating homes and communities where people and nature can thrive. Apply today to be part of our client's journey!
Joiner in Newcastle Upon Tyne employer: Chrysalis Talent Solutions Limited
Contact Detail:
Chrysalis Talent Solutions Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Joiner in Newcastle Upon Tyne
✨Tip Number 1
Familiarise yourself with the NHBC Technical Standards & Guidelines, as understanding these will be crucial in your role. This knowledge will not only help you during the interview but also demonstrate your commitment to quality and compliance.
✨Tip Number 2
Showcase your teamwork skills by preparing examples of how you've successfully collaborated with others in previous roles. Highlighting your ability to work well with site teams and contractors can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss specific instances where you've demonstrated empathy and effective communication with customers. Being able to articulate these experiences will show that you possess the soft skills necessary for this customer-facing role.
✨Tip Number 4
Research our client’s values and mission as a 5-star housebuilder. Aligning your personal values with theirs during the interview can help you connect on a deeper level and show that you're genuinely interested in contributing to their vision.
We think you need these skills to ace Joiner in Newcastle Upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a joiner and any relevant customer service skills. Use specific examples that demonstrate your ability to work in a team and your strong work ethic.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your empathy and communication skills, and explain how you can contribute to building better homes and communities.
Highlight Relevant Experience: In your application, emphasise any previous roles where you handled defect repairs or worked closely with customers. This will show that you understand the responsibilities of the Customer Services Technician position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Chrysalis Talent Solutions Limited
✨Showcase Your Joinery Skills
Be prepared to discuss your experience as a joiner in detail. Highlight specific projects you've worked on, the techniques you used, and how you overcame challenges. This will demonstrate your expertise and commitment to quality workmanship.
✨Emphasise Teamwork
Since the role requires a team player, think of examples where you've successfully collaborated with others. Share stories that illustrate your ability to work well within a team, especially in high-pressure situations or when coordinating with contractors.
✨Demonstrate Excellent Communication Skills
Communication is key in this role, so be ready to explain how you effectively communicate with customers and colleagues. Practice articulating your thoughts clearly and consider discussing any experiences where your communication skills made a positive impact.
✨Exhibit Empathy and Professionalism
Prepare to discuss how you handle customer interactions, particularly in challenging situations. Show that you understand the importance of empathy and professionalism, and provide examples of how you've successfully managed customer concerns in the past.
