At a Glance
- Tasks: Support customers with tech solutions and build strong relationships through consultative techniques.
- Company: Join a high-growth global SaaS leader in Digital Experience Management.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to mentor and influence decision-making.
- Why this job: Make a real impact by helping customers optimise their tech solutions.
- Qualifications: Experience in IT consulting, VMware/Citrix expertise, and strong communication skills.
The predicted salary is between 50481 - 61699 £ per year.
Our client is a high-growth, cutting-edge global Saa S company leading the way in Digital Experience Management.
They deliver a proven solution leveraged by 4 of the World’s top 6 Telecommunications companies, 3 of the top 5 Health Insurance companies, and 5 of the top 8 Healthcare companies.
Technical Success Managers are experienced IT professionals who are deeply knowledgeable in IT operations in the EUD and EUC space and gifted communicators to customers.
Individuals who are successful in this role are self-motivated, charismatic problem-solvers and excited by the prospect of building relationships with customers in organisations of all sizes and verticals.
Ideal candidates possess several years of enterprise IT consulting experience and a deep technical skill set covering VMware and/or Citrix virtualization technologies, the Microsoft stack, including endpoints, and Power Shell scripting.
Requirements
- Demonstrable experience working in large organisations with VMware, Citrix, Azure Virtual Desktop and/or other VDI technologies.
- Citrix/VMware/Microsoft certified in one or more disciplines.
- Powershell scripting skills.
- Experience in IT consulting, professional services or other customer-facing roles within IT.
- Proven capabilities in building, designing, and delivering technology solutions to customers.
- Exceptional interpersonal and communication skills with the ability to influence decision‑making at all levels.
- Excellent organisational, note-taking, project management, and time management skills.
Preferred (but not must-have) Qualifications
- Previous experience working with/for Saa S companies
- Windows desktop OS administration experience
- Commercial acumen and an understanding of what drives business decision-making
- Additional European languages
Responsibilities
- Support customers through a combination of active listening and consultative investigation techniques to ensure customer needs are well understood.
- Advise customers on technical matters relating to products, including implementation best practices, solution operation, and adoption, performance tuning, and use case enhancement.
- Leverage the solutions you have delivered to analyse customer environments and identify new use cases, cost savings opportunities, and operational efficiencies.
- Mentor, coach and enable customers on their solution and the ‘art of the possible’.
- Build bespoke customer roadmaps in collaboration with customers to ensure continuous evolution of each customer’s solution.
- Conduct regular business review meetings to showcase the progress made against the roadmap, and the impact delivered to date and agree on the future plan.
- Provide regular feedback to management for process and practice improvements.
- Contribute to internal technical projects, which can include supporting new product features, benchmarking, troubleshooting, and best practices.
- Provide ad‑hoc assistance to Customer Success Managers, providing product and domain expertise to overcome problematic issues.
- Support the sales and presales teams with their efforts by being a ‘trusted advisor’ during the sales process.
- Identify and write internal and external technical collateral, like typical deployment architectures or best practices.
- Maintain current knowledge of the entire product portfolio.
- Occasional visits to customers may be needed.
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Technical Customer Success Manager employer: Chronos Systems Inc.
As a leading global SaaS company in Digital Experience Management, we pride ourselves on fostering a dynamic and innovative work culture that empowers our Technical Customer Success Managers to thrive. Our employees benefit from extensive growth opportunities, a collaborative environment, and the chance to work with top-tier clients across various industries, all while being part of a high-growth organisation that values creativity and problem-solving.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Customer Success Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Chronos Systems Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Chronos Systems Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Customer Success Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Chronos Systems Inc.:Your cover letter is your chance to shine! Tell us why you want to work at Chronos Systems Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Chronos Systems Inc.!
How to prepare for a job interview at Chronos Systems Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
