Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers by understanding their needs and advising on technical solutions.
- Company: Join a leading global SaaS company transforming Digital Experience Management.
- Benefits: Enjoy flexible working options and opportunities for professional growth.
- Why this job: Be part of a dynamic team making an impact in various industries.
- Qualifications: Experience with VMware, Citrix, or Azure; IT consulting background preferred.
- Other info: Occasional customer visits may be required.
The predicted salary is between 43200 - 72000 £ per year.
Social network you want to login/join with:
Technical Customer Success Manager, United Kingdom
–
Client:
Location:
Job Category:
Other
–
EU work permit required:
Yes
Job Reference:
e13d99063c4c
Job Views:
38
Posted:
12.08.2025
Expiry Date:
26.09.2025
Job Description:
Job Description
Our client is a high-growth, cutting-edge global SaaS company leading the way in Digital Experience Management. They deliver a proven solution leveraged by 4 of the World’s top 6 Telecommunications companies, 3 of the top 5 Health Insurance companies, and 5 of the top 8 Healthcare companies.
Technical Success Managers are experienced IT professionals who are deeply knowledgeable in IT operations in the EUD and EUC space and gifted communicators to customers. Individuals who are successful in this role are self-motivated, charismatic problem-solvers and excited by the prospect of building relationships with customers in organisations of all sizes and verticals. Ideal candidates possess several years of enterprise IT consulting experience and a deep technical skill set covering VMware and/or Citrix virtualization technologies, the Microsoft stack, including endpoints, and PowerShell scripting.
Requirements:
- Demonstrable experience working in large organisations with VMware, Citrix, Azure Virtual Desktop and/or other VDI technologies.
- Citrix/VMware/Microsoft certified in one or more disciplines.
- Experience in IT consulting, professional services or other customer-facing roles within IT.
- Proven capabilities in building, designing, and delivering technology solutions to customers.
- Exceptional interpersonal and communication skills with the ability to influence decision-making at all levels.
- Excellent organisational, note-taking, project management, and time management skills.
Preferred (but not must-have) Qualifications:
- Previous experience working with/for SaaS companies
- Commercial acumen and an understanding of what drives business decision-making
Responsibilities:
- Support customers through a combination of active listening and consultative investigation techniques to ensure customer needs are well understood.
- Advise customers on technical matters relating to products, including implementation best practices, solution operation, and adoption, performance tuning, and use case enhancement.
- Leverage the solutions you have delivered to analyse customer environments and identify new use cases, cost savings opportunities, and operational efficiencies.
- Mentor, coach and enable customers on their solution and the ‘art of the possible’.
- Build bespoke customer roadmaps in collaboration with customers to ensure continuous evolution of each customer’s solution.
- Conduct regular business review meetings to showcase the progress made against the roadmap, and the impact delivered to date and agree on the future plan.
- Provide regular feedback to management for process and practice improvements.
- Contribute to internal technical projects, which can include supporting new product features, benchmarking, troubleshooting, and best practices.
- Provide ad-hoc assistance to Customer Success Managers, providing product and domain expertise to overcome problematic issues.
- Support the sales and presales teams with their efforts by being a ‘trusted advisor’ during the sales process.
- Identify and write internal and external technical collateral, like typical deployment architectures or best practices.
- Maintain current knowledge of the entire product portfolio.
- Occasional visits to customers may be needed.
#J-18808-Ljbffr
Technical Customer Success Manager employer: Chronos Consulting
Contact Detail:
Chronos Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Customer Success Manager
✨Tip Number 1
Familiarise yourself with the latest trends in Digital Experience Management and SaaS solutions. This knowledge will not only help you understand the company's offerings but also demonstrate your genuine interest during interviews.
✨Tip Number 2
Network with current or former employees of the company on platforms like LinkedIn. Engaging in conversations can provide you with insider insights about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Brush up on your technical skills related to VMware, Citrix, and PowerShell scripting. Being able to discuss specific projects or experiences where you've successfully used these technologies will set you apart from other candidates.
✨Tip Number 4
Prepare to showcase your problem-solving abilities through real-life examples. Think of scenarios where you've successfully navigated customer challenges, as this aligns perfectly with the role's focus on building relationships and providing solutions.
We think you need these skills to ace Technical Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT consulting and customer-facing roles. Emphasise your technical skills with VMware, Citrix, and Microsoft technologies, as well as any certifications you hold.
Craft a Compelling Cover Letter: Write a cover letter that showcases your problem-solving abilities and interpersonal skills. Mention specific examples of how you've successfully supported customers in the past and how you can bring value to the company.
Highlight Relevant Experience: In your application, focus on your experience with SaaS companies and your understanding of decision-making drivers. Discuss any previous roles where you designed and delivered technology solutions.
Showcase Communication Skills: Since excellent communication is key for this role, ensure your application reflects your ability to convey complex technical information clearly. Use concise language and structure your application logically.
How to prepare for a job interview at Chronos Consulting
✨Showcase Your Technical Expertise
Make sure to highlight your experience with VMware, Citrix, and the Microsoft stack during the interview. Be prepared to discuss specific projects where you successfully implemented these technologies, as this will demonstrate your technical proficiency.
✨Demonstrate Your Problem-Solving Skills
As a Technical Customer Success Manager, you'll need to be a charismatic problem-solver. Prepare examples of how you've tackled challenges in previous roles, focusing on your consultative approach and how you built relationships with clients to find solutions.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to analyse customer environments and identify new use cases. Practice articulating your thought process and decision-making strategies when faced with hypothetical situations related to customer needs.
✨Emphasise Your Communication Skills
Excellent communication is key in this role. Be ready to discuss how you've effectively communicated complex technical information to non-technical stakeholders in the past. This will show your ability to bridge the gap between technology and business needs.
