At a Glance
- Tasks: Support customers by understanding their needs and advising on technical solutions.
- Company: Join a high-growth global SaaS leader in Digital Experience Management.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to mentor and develop customer relationships.
- Why this job: Make a real impact by helping clients optimise their tech solutions.
- Qualifications: Experience with VMware, Citrix, or Azure; strong communication skills required.
The predicted salary is between 59400 - 72600 £ per year.
Our client is a high-growth, cutting-edge global SaaS company leading the way in Digital Experience Management. They deliver a proven solution leveraged by 4 of the World’s top 6 Telecommunications companies, 3 of the top 5 Health Insurance companies, and 5 of the top 8 Healthcare companies.
Technical Success Managers are experienced IT professionals with deep knowledge in IT operations within the EU and EUC space and excellent communication skills. Successful candidates are self-motivated, charismatic problem-solvers who enjoy building relationships with organizations of various sizes and industries. Ideal candidates have several years of enterprise IT consulting experience and a strong technical skill set, including VMware and/or Citrix virtualization technologies, the Microsoft stack (endpoints), and PowerShell scripting.
Requirements:
- Experience working with VMware, Citrix, Azure Virtual Desktop, or other VDI technologies in large organizations.
- Certification in Citrix/VMware/Microsoft in one or more disciplines.
- Experience in IT consulting, professional services, or other customer-facing IT roles.
- Proven ability to design and deliver technology solutions.
- Excellent interpersonal, communication, organizational, note-taking, project, and time management skills.
Preferred Qualifications:
- Experience with SaaS companies.
- Business acumen and understanding of decision-making drivers.
Responsibilities:
- Support customers through active listening and consultative techniques to understand their needs.
- Advise on technical matters, including best practices, solution operation, adoption, performance tuning, and use case development.
- Analyze customer environments to identify new use cases, cost savings, and efficiencies.
- Mentor and coach customers on solutions and possibilities.
- Develop customer roadmaps for continuous solution evolution.
- Conduct business reviews to showcase progress and impact, and plan future steps.
- Provide feedback for process improvements.
- Participate in internal technical projects and support new product features and troubleshooting.
- Assist Customer Success Managers and support sales teams as a trusted advisor.
- Create technical collateral like deployment architectures and best practices.
- Maintain up-to-date knowledge of the product portfolio.
- Occasional customer visits may be required.
Technical Customer Success Manager in London employer: Chronos Consulting
As a leading manufacturer of home health monitoring sensors, our company offers an exceptional work environment for the Sales Manager role in Cambridge. With a strong focus on employee growth and development, we provide comprehensive training and support, fostering a collaborative culture that values innovation and teamwork. Enjoy the flexibility of a home-office-based position while making a meaningful impact in the healthcare sector, all within a vibrant community dedicated to improving senior care.
