At a Glance
- Tasks: Support customers by understanding their needs and advising on technical solutions.
- Company: Join a high-growth global SaaS leader in Digital Experience Management.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to mentor and develop customer relationships.
- Why this job: Make a real impact by helping clients optimise their tech solutions.
- Qualifications: Experience with VMware, Citrix, or Azure; strong communication skills required.
The predicted salary is between 59400 - 72600 £ per year.
Our client is a high-growth, cutting-edge global SaaS company leading the way in Digital Experience Management. They deliver a proven solution leveraged by 4 of the World’s top 6 Telecommunications companies, 3 of the top 5 Health Insurance companies, and 5 of the top 8 Healthcare companies.
Technical Success Managers are experienced IT professionals with deep knowledge in IT operations within the EU and EUC space and excellent communication skills. Successful candidates are self-motivated, charismatic problem-solvers who enjoy building relationships with organizations of various sizes and industries. Ideal candidates have several years of enterprise IT consulting experience and a strong technical skill set, including VMware and/or Citrix virtualization technologies, the Microsoft stack (endpoints), and PowerShell scripting.
Requirements:
- Experience working with VMware, Citrix, Azure Virtual Desktop, or other VDI technologies in large organizations.
- Certification in Citrix/VMware/Microsoft in one or more disciplines.
- Experience in IT consulting, professional services, or other customer-facing IT roles.
- Proven ability to design and deliver technology solutions.
- Excellent interpersonal, communication, organizational, note-taking, project, and time management skills.
Preferred Qualifications:
- Experience with SaaS companies.
- Business acumen and understanding of decision-making drivers.
Responsibilities:
- Support customers through active listening and consultative techniques to understand their needs.
- Advise on technical matters, including best practices, solution operation, adoption, performance tuning, and use case development.
- Analyze customer environments to identify new use cases, cost savings, and efficiencies.
- Mentor and coach customers on solutions and possibilities.
- Develop customer roadmaps for continuous solution evolution.
- Conduct business reviews to showcase progress and impact, and plan future steps.
- Provide feedback for process improvements.
- Participate in internal technical projects and support new product features and troubleshooting.
- Assist Customer Success Managers and support sales teams as a trusted advisor.
- Create technical collateral like deployment architectures and best practices.
- Maintain up-to-date knowledge of the product portfolio.
- Occasional customer visits may be required.
Technical Customer Success Manager in London employer: Chronos Consulting
As a leading manufacturer of home health monitoring sensors, our company offers an exceptional work environment for the Sales Manager role in Cambridge. With a strong focus on employee growth and development, we provide comprehensive training and support, fostering a collaborative culture that values innovation and teamwork. Enjoy the flexibility of a home-office-based position while making a meaningful impact in the healthcare sector, all within a vibrant community dedicated to improving senior care.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Customer Success Manager in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Chronos Consulting. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Chronos Consulting before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Customer Success Manager in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Chronos Consulting:Your cover letter is your chance to shine! Tell us why you want to work at Chronos Consulting specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Chronos Consulting!
How to prepare for a job interview at Chronos Consulting
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
