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For Companies At a Glance
- Tasks: Lead client interactions from sale to deployment, ensuring a smooth onboarding experience.
- Company: Join a dynamic startup that's shaking up the HCM space with innovative solutions.
- Benefits: Enjoy a competitive salary with commission, plus opportunities for growth in a vibrant environment.
- Why this job: Make a real impact in a fast-paced company while working with cutting-edge technology.
- Qualifications: Fluent in Swedish with 2+ years in Customer Success or Implementation Management.
- Other info: Ideal for project managers eager to advance their careers in a tech-savvy setting.
The predicted salary is between 28800 - 48000 £ per year.
Job Description
A very exciting, disruptive startup client of ours has just closed a large funding round (Series B) to fuel their international expansion. They are looking for an energetic, positive and experienced Saas Implementation Manager with Customer Success experience and fluent Swedish skills for the new team they are building. The OTE is around 40k base + 10% commission.
You’ll be a Swedish speaker, passionate about delivering a great customer experience to our users and be well versed in handling anything clients throw your way. A quick learner and serious about making an impact at an organization set on becoming the number one player in the HCM space. The ideal candidate would be an experienced Project Manager looking to take the next step up in their career.
You’ll be great for this role if you have:
Fluent Swedish is a must
A proven experience of at least 2 years as a CSM / Implementation manager
Strong understanding of SaaS and the technology industry
Experience in project management
Strong negotiation skills needed to liaise with internal/external stakeholders
Excellent excel & data manipulation skills
Strong problem-solving skills and an ability to think outside of the box
Ability to interact with product development teams around delivery/roadmap
A can-do approach with the ability to thrive under pressure
Nice to have:
Experience using Intercom, Salesforce, & web-based technologies
Strong interest in the technology sector
Knowledge of HR
What will you do?
Being the main point of contact for our clients from point of sale through to deployment
Identify and analyse project risks & dependencies on an ongoing basis
Analyse operational data and use it to constantly scale and find efficiencies in internal workstreams
Work cross-functionally with our Sales, Dev, Product, & Account teams
Gathering system requirements from customers pre-sale and assessing how best to configure the platform and provide guidance on best practices
Saas Customer Success Implementation Manager – Nordics – based London employer: Chronos Consulting
Contact Detail:
Chronos Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Saas Customer Success Implementation Manager – Nordics – based London
✨Tip Number 1
Network with professionals in the SaaS and Customer Success fields, especially those who have experience in the Nordics. Attend industry events or webinars to connect with potential colleagues and learn more about the company culture.
✨Tip Number 2
Familiarise yourself with the latest trends in the HCM space and be prepared to discuss how they can impact customer success. This will show your passion for the industry and your proactive approach to staying informed.
✨Tip Number 3
Brush up on your project management skills and be ready to share specific examples of how you've successfully managed projects in the past. Highlight your problem-solving abilities and how you've navigated challenges.
✨Tip Number 4
Demonstrate your fluency in Swedish by preparing to engage in conversations or role-plays during the interview. This will not only showcase your language skills but also your ability to connect with clients in their native tongue.
We think you need these skills to ace Saas Customer Success Implementation Manager – Nordics – based London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a SaaS Implementation Manager and Customer Success Manager. Emphasise your fluency in Swedish and any relevant project management experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and your understanding of the SaaS industry. Mention specific examples of how you've delivered great customer experiences in previous roles.
Highlight Relevant Skills: In your application, clearly outline your strong negotiation skills, Excel proficiency, and problem-solving abilities. These are key attributes for the role, so make them stand out.
Show Enthusiasm for the Company: Research the startup and express your excitement about their mission to become a leader in the HCM space. Demonstrating knowledge about their goals can set you apart from other candidates.
How to prepare for a job interview at Chronos Consulting
✨Showcase Your SaaS Knowledge
Make sure to brush up on your understanding of the SaaS industry and its trends. Be prepared to discuss how you can leverage this knowledge to enhance customer success and implementation processes.
✨Demonstrate Your Project Management Skills
Prepare examples from your past experiences where you successfully managed projects. Highlight your ability to handle risks, dependencies, and how you collaborated with different teams to achieve project goals.
✨Fluency in Swedish is Key
Since fluency in Swedish is a requirement, be ready to demonstrate your language skills during the interview. You might be asked to conduct part of the interview in Swedish to assess your proficiency.
✨Prepare for Problem-Solving Scenarios
Expect to face situational questions that test your problem-solving abilities. Think of specific challenges you've encountered in previous roles and how you creatively resolved them, especially in a customer-facing context.
