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For Companies At a Glance
- Tasks: Manage client accounts, focusing on renewals and upselling while ensuring customer success.
- Company: Join a dynamic startup in London that's shaking up the SaaS industry with innovative solutions.
- Benefits: Enjoy a hybrid work model, competitive salary, and commission structure, plus a vibrant company culture.
- Why this job: Be part of a fast-paced environment where your contributions directly impact growth and success.
- Qualifications: Fluent in German and English with 2+ years in SaaS Account Management or Customer Success.
- Other info: Experience with Salesforce and web technologies is a plus; additional languages like French are advantageous.
The predicted salary is between 36000 - 60000 £ per year.
A very exciting, disruptive startup client of ours has just closed a large funding round (Series B) to fuel their international expansion. They are looking for an energetic, positive, and experienced SaaS Account Manager with Customer Success experience and fluent German skills for the new team they are building. The OTE is around 50k base + 20% commission. This is a startup with an amazing culture, located in London (EC1). Once permitted, employees will work hybrid – at least 2–3 days a week from the office. Currently, all are home-office based.
Candidate requirements:
- At least 2 years SaaS Account Management or CSM experience
- Fluent in German and English
- At least 2 years managing EU accounts with targets on net retention, low churn, and expansions (upsells & cross-sells)
- Experience in a B2B client-facing role
- Passion for learning product functionalities and tech-savviness
- Ability to forecast and meet revenue targets accurately
- Desire to work in a fast-paced startup environment
- Strong work ethic, integrity, and motivation to succeed
- Executive project management skills and effective communication across C-suite
- Experience with Salesforce & web-based technologies
- Experience with Intercom, Slack, Quicksight, Zendesk, Airtable is a plus
- HR or HRM background is a plus but not required
- Additional language skills such as French are a significant advantage
Responsibilities:
- Build and execute account-specific relationship frameworks, including status calls, quarterly reviews, documentation, reference management, and planning
- Manage a portfolio focusing on renewals and upselling
- Work closely with customers to help them achieve their workplace and business goals
- Become a trusted advisor and advocate for change within customer organizations
- Collaborate with Product, Development, Marketing, and Sales teams as the customer advocate
- Protect revenue streams, identify opportunities and risks
- Assess client health and develop strategies to reduce churn
- Meet KPIs related to net retention, CSAT, and NPS through data-driven strategies
- Establish and maintain relationships with key stakeholders and promote internal advocacy
Saas Account Manager – German speaking – based in London employer: Chronos Consulting
Contact Detail:
Chronos Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Saas Account Manager – German speaking – based in London
✨Tip Number 1
Familiarise yourself with the startup culture and values of the company. Research their mission, vision, and recent achievements to demonstrate your enthusiasm and alignment with their goals during any conversations.
✨Tip Number 2
Leverage your network to connect with current or former employees of the company. They can provide valuable insights into the work environment and expectations, which can help you tailor your approach when discussing your fit for the role.
✨Tip Number 3
Prepare specific examples from your past experience that showcase your success in managing EU accounts, particularly focusing on net retention and upselling. Be ready to discuss these in detail to highlight your relevant skills.
✨Tip Number 4
Brush up on your knowledge of the tools mentioned in the job description, such as Salesforce and Intercom. Being able to speak confidently about how you've used similar technologies in the past will set you apart as a tech-savvy candidate.
We think you need these skills to ace Saas Account Manager – German speaking – based in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in SaaS Account Management and Customer Success. Emphasise your fluency in German and English, as well as any specific achievements related to managing EU accounts.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the startup environment and your ability to meet revenue targets. Mention your experience with tools like Salesforce and any additional languages you speak, as these can set you apart.
Showcase Your Skills: In your application, clearly outline your project management skills and your ability to communicate effectively with C-suite executives. Provide examples of how you've successfully reduced churn or increased upsells in previous roles.
Highlight Cultural Fit: Since this is a startup with a unique culture, express your enthusiasm for working in a fast-paced environment. Share any experiences that demonstrate your strong work ethic and motivation to succeed in such settings.
How to prepare for a job interview at Chronos Consulting
✨Showcase Your SaaS Experience
Make sure to highlight your previous experience in SaaS Account Management or Customer Success. Be prepared to discuss specific examples of how you've managed EU accounts, focusing on net retention and upselling.
✨Demonstrate Language Proficiency
Since fluency in German is a key requirement, be ready to converse in German during the interview. This will not only showcase your language skills but also your confidence in using it in a professional setting.
✨Understand the Startup Culture
Research the company’s culture and values. Startups often look for candidates who fit well within their dynamic environment, so be prepared to discuss how your work ethic and motivation align with their culture.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage client relationships. Think of examples where you successfully turned around a challenging situation or improved client satisfaction.
