Anywhere in the UKRemote Working: 100% remote working possibleSalary: On ApplicationSector: IT & Tech, Enterprise Software, Customer Success. Post SalesJob Type: Permanent, Full-time, W2, RemoteApply for this job nowJob DescriptionOur client is a high-growth, cutting-edge global SaaS company leading the way in Digital Experience Management. They deliver a proven solution leveraged by 4 of the World's top 6 Telecommunications companies, 3 of the top 5 Health Insurance companies, and 5 of the top 8 Healthcare companies. Technical Success Managers are experienced IT professionals who are deeply knowledgeable in IT operations in the EUD and EUC space and gifted communicators to customers. Individuals who are successful in this role are self-motivated, charismatic problem-solvers and excited by the prospect of building relationships with customers in organisations of all sizes and verticals. Ideal candidates possess several years of enterprise IT consulting experience and a deep technical skill set covering VMware and/or Citrix virtualization technologies, the Microsoft stack, including endpoints, and PowerShell scripting. Demonstrable experience working in large organisations with VMware, Citrix, Azure Virtual Desktop and/or other VDI technologies. Citrix/VMware/Microsoft certified in one or more disciplines. Experience in IT consulting, professional services or other customer-facing roles within IT.Proven capabilities in building, designing, and delivering technology solutions to customers. Excellent organisational, note-taking, project management, and time management skills. Preferred (but not must-have) Qualifications: Previous experience working with/for SaaS companiesWindows desktop OS administration experienceCommercial acumen and an understanding of what drives business decision-makingAdditional European languagesResponsibilities: Support customers through a combination of active listening and consultative investigation techniques to ensure customer needs are well understood. Advise customers on technical matters relating to products, including implementation best practices, solution operation, and adoption, performance tuning, and use case enhancement. Provide regular feedback to management for process and practice improvements. Contribute to internal technical projects, which can include supporting new product features, benchmarking, troubleshooting, and best practices. Provide ad-hoc assistance to Customer Success Managers, providing product and domain expertise to overcome problematic issues. Support the sales and presales teams with their efforts by being a 'trusted advisor' during the sales process. Identify and write internal and external technical collateral, like typical deployment architectures or best practices.
Customer Success Technical Manager in London employer: Chronos Consulting
As a leading manufacturer of home health monitoring sensors, our company offers an exceptional work environment for the Sales Manager role in Cambridge. With a strong focus on employee growth and development, we provide comprehensive training and support, fostering a collaborative culture that values innovation and teamwork. Enjoy the flexibility of a home-office-based position while making a meaningful impact in the healthcare sector, all within a vibrant community dedicated to improving senior care.
