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- Tasks: Lead eCommerce logistics across multiple sites, ensuring top-notch customer satisfaction.
- Company: Join a dynamic brand specialising in clothing, accessories, and jewellery.
- Benefits: Enjoy a full-time, permanent role with opportunities for team development and growth.
- Why this job: Be part of a fast-paced environment where your impact on customer experience is valued.
- Qualifications: Proven experience in eFulfilment and direct-to-customer operations is essential.
- Other info: Work between Nantgarw and Treorchy Distribution Centres, managing a dedicated fulfilment team.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an experienced eCommerce Manager, reporting to the Director of Logistics. The role would be multi-site and you may be expected to work between our Nantgarw and Treorchy Distribution Centres. The eCommerce Manager would be focused on delivering exceptional service and customer satisfaction for our brand of clothing, accessories, and jewellery. The ideal candidate would have a proven track record in an E-fulfilment environment, with a strong focus on demonstrating ROI through monitoring and reporting of key KPIs. An understanding of direct-to-customer networks would be an advantage.
Responsibilities
- Monitor the network to ensure operations meet service level agreements and implement corrective actions as needed.
- Act as a systems expert for fulfilment management systems.
- Partner with operations, customer care, and merchandising to update system parameters supporting sales strategies.
- Manage the eCommerce fulfilment team to support operational goals, with a focus on team building and development.
- Review eCommerce order fulfilment processes to improve productivity and industry standards.
- Coordinate with Customer Service and Operations to address customer experience challenges.
- Manage performance of returns and key metrics for the health of the fulfilment network.
- Oversee reporting and analytics for the fulfilment network.
- Plan daily staffing, agency requirements, and budget.
- Manage all aspects of H&S.
- Experience managing 3PL contractors and monitoring service level agreements.
- Maintain P&L awareness and provide regular reports.
Requirements
- Experience in direct-to-customer network operations.
- Extensive knowledge in direct fulfilment, maintaining customer service levels via external partners.
- Understanding of logistics finance, variance analysis, and contract negotiation.
- Ability to act independently and drive process improvements.
- High sense of urgency and ability to meet seasonal peaks and deadlines.
- Personable and approachable with a drive to succeed in a fast-paced environment.
eCommerce Logistics Manager Nantgarw employer: Chronos Consulting
Contact Detail:
Chronos Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land eCommerce Logistics Manager Nantgarw
✨Tip Number 1
Familiarise yourself with the latest trends in eCommerce logistics. Understanding current technologies and methodologies can give you an edge during interviews, as you'll be able to discuss how these can be applied to improve operations at StudySmarter.
✨Tip Number 2
Network with professionals in the eCommerce and logistics sectors. Attend industry events or join relevant online forums to connect with others who may provide insights or even referrals for the position at StudySmarter.
✨Tip Number 3
Prepare to discuss specific KPIs you've managed in previous roles. Be ready to share examples of how you've improved performance metrics, as this will demonstrate your ability to deliver ROI and meet service level agreements.
✨Tip Number 4
Research StudySmarter's current logistics processes and identify potential areas for improvement. This proactive approach will not only impress during your interview but also show your commitment to enhancing our operations.
We think you need these skills to ace eCommerce Logistics Manager Nantgarw
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in eCommerce and logistics. Focus on your achievements in previous roles, especially those that demonstrate your ability to improve service levels and manage fulfilment processes.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the requirements of the eCommerce Logistics Manager role. Mention your understanding of direct-to-customer networks and how your past experiences align with the responsibilities outlined in the job description.
Highlight Key Metrics: In your application, emphasise your experience with key performance indicators (KPIs) and how you have used data to drive improvements in logistics operations. This will show your analytical skills and focus on ROI.
Showcase Team Management Skills: If you have experience managing teams, make sure to include examples of how you've built and developed teams in a fast-paced environment. Highlight any specific successes in team performance and development.
How to prepare for a job interview at Chronos Consulting
✨Know Your KPIs
Familiarise yourself with key performance indicators relevant to eCommerce logistics. Be prepared to discuss how you've monitored and reported on these metrics in your previous roles, as this will demonstrate your understanding of the importance of ROI in logistics.
✨Showcase Your Team Management Skills
Since the role involves managing a fulfilment team, be ready to share examples of how you've built and developed teams in the past. Highlight any specific strategies you've used to improve team performance and morale.
✨Understand Direct-to-Customer Networks
Brush up on your knowledge of direct-to-customer logistics operations. Be prepared to discuss how you would approach challenges in this area and any experience you have with 3PL contractors or similar partnerships.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific instances where you've identified operational challenges and implemented corrective actions. This will show your potential employer that you can think critically and act decisively in a fast-paced environment.
