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- Tasks: Deliver medical equipment and services, manage projects, and ensure customer satisfaction.
- Company: Join a leading medical device company making a difference in healthcare.
- Benefits: Enjoy travel opportunities, competitive salary, and a dynamic work environment.
- Why this job: Be part of impactful projects while developing your skills in a fast-paced industry.
- Qualifications: Bachelor's degree and 2-3 years in medical devices; strong problem-solving and communication skills required.
- Other info: Willingness to travel up to 70% across Europe and potentially Asia.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
The Customer Implementation Specialist is responsible for every aspect of the delivery of medical equipment and related services to customers.
Tasks include
1) customer site inspection and design
2) participation in contract negotiations, site preparation
3) delivery and installation coordination with the customer and 3rd parties
4) marketing collaboration, customer training, and final commissioning and acceptance.
This position will require frequent travel in Europe and in the future possibly in Asia.
Required Qualifications:
Bachelor’s degree or combination of education and experience
2-3 years in a similar role, handling complex / multiple projects simultaneously in the medical device industry
Experience in dealing with executive-level management and clinicians within a diverse customer organization.
Pro-active and customer-focused approach to problem-solving
Independent and able to handle multiple projects in parallel
Proficient in English and at least one additional European Language
Willing to travel up to 70% of the time
Responsibilities:
Attend presale meetings with Sales and support the sales relationship with customers as required
In collaboration with a Sales Leader and with the support of the Service department, engage in customer requirements definition prior to contract negotiations during the Sales Cycle
Develop detailed implementation plans based on clearly defined customer requirements with the support of the Service department
Understanding of the product and service offering specific to the assigned customer prior to final contract negotiation
Communicate and coordinate with all affected functions in the company to ensure awareness of all customer requirements and obligations for assigned customer programs
Effectively communicate at multiple levels up to the C-Level within the customer organization
Once order is received, takes control and ensures timely delivery of products and services in accordance with customer requirements and signed purchase agreement, all the way to completion of training.
Project commonly includes: customer site planning (with Service), site preparation (with Service), system delivery (with Operations) and installation (with Service), patient flow planning (with CAM, Marketing), disposables supply (with Operations), marketing, and clinical training (with Applications).
Perform regular site visits and monitor progress of site preparation to ensure that all tasks are being completed on schedule and to customer’s high satisfaction
Conduct regular internal and external reviews to ensure adherence to committed schedules. Responsible for initiating suitable corrective action plans when critical path milestones are at risk
Handle and respond to customer questions, complaints, and problems to maintain high levels of customer satisfaction throughout the project. Conduct formal and/or informal reviews of customer satisfaction throughout the Project Implementation process. Develop initiatives to assure the highest possible level of customer satisfaction, quality and risk management. Become favorite and trusted POC for customers all the way from order to completion of training
Maintain accurate and appropriate data in the appropriate data systems for project and customer management
Exhibits leadership practices consistent with company values and traits
Additional tasks and objectives may be added, based on the company’s plans
Customer Implementation Specialist, Medical Devices Thames Valley employer: Chronos Consulting
Contact Detail:
Chronos Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Implementation Specialist, Medical Devices Thames Valley
✨Tip Number 1
Familiarise yourself with the medical device industry, especially the specific products and services offered by StudySmarter. Understanding our offerings will help you engage more effectively during interviews and demonstrate your knowledge of the field.
✨Tip Number 2
Network with professionals in the medical devices sector, particularly those who have experience in customer implementation roles. Attend industry events or join relevant online forums to gain insights and potentially get referrals.
✨Tip Number 3
Prepare to discuss your project management skills in detail. Be ready to share specific examples of how you've successfully managed complex projects in the past, as this will be crucial for the role.
✨Tip Number 4
Showcase your problem-solving abilities by thinking of scenarios where you've had to overcome challenges in customer service or project delivery. This will highlight your proactive approach and customer-focused mindset, which are key for this position.
We think you need these skills to ace Customer Implementation Specialist, Medical Devices Thames Valley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the medical device industry, particularly any roles that involved project management or customer implementation. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, emphasise your proactive problem-solving skills and ability to manage multiple projects. Mention specific examples of how you've successfully handled customer relationships and project implementations in the past.
Showcase Language Proficiency: Since proficiency in English and at least one other European language is required, be sure to mention your language skills clearly in your application. If you have certifications or relevant experiences, include those as well.
Highlight Willingness to Travel: Given the travel requirements of the role, express your willingness and ability to travel frequently. You can mention any previous experiences where travel was a part of your job, showcasing your adaptability and commitment.
How to prepare for a job interview at Chronos Consulting
✨Showcase Your Project Management Skills
As a Customer Implementation Specialist, you'll be managing complex projects. Be prepared to discuss specific examples from your past experience where you successfully handled multiple projects simultaneously, highlighting your organisational skills and ability to meet deadlines.
✨Demonstrate Your Customer-Focused Approach
This role requires a proactive, customer-focused mindset. During the interview, share instances where you've gone above and beyond to solve customer problems or improve their experience, especially in the medical device industry.
✨Prepare for Technical Questions
Since the position involves delivering medical equipment, expect technical questions related to the products and services. Brush up on your knowledge of medical devices and be ready to explain how you would approach site inspections and installations.
✨Highlight Your Communication Skills
Effective communication is key in this role, especially when dealing with management and clinicians. Prepare to discuss how you've successfully communicated with different stakeholders in previous roles, ensuring clarity and understanding at all levels.
