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- Tasks: Lead the delivery of medical equipment and services, ensuring customer satisfaction.
- Company: Join a dynamic company in the medical device industry, making a real impact.
- Benefits: Enjoy travel opportunities across Europe and Asia, plus a supportive work culture.
- Why this job: Be part of a team that values innovation and customer focus while developing your skills.
- Qualifications: Bachelor’s degree and 2-3 years in a similar role; must be proactive and customer-oriented.
- Other info: Frequent travel required, up to 70% of the time.
The predicted salary is between 36000 - 60000 £ per year.
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Customer Implementation Specialist, Medical Devices Reading UK, united kingdom
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Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
632372fc3f1c
Job Views:
17
Posted:
12.08.2025
Expiry Date:
26.09.2025
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Job Description:
Job Description
The Customer Implementation Specialist is responsible for every aspect of the delivery of medical equipment and related services to customers.
Tasks include
1) customer site inspection and design
2) participation in contract negotiations, site preparation
3) delivery and installation coordination with the customer and 3rd parties
4) marketing collaboration, customer training, and final commissioning and acceptance.
This position will require frequent travel in Europe and in the future possibly in Asia.
Required Qualifications:
Bachelor’s degree or combination of education and experience
2-3 years in a similar role, handling complex / multiple projects simultaneously in the medical device industry
Experience in dealing with executive-level management and clinicians within a diverse customer organization.
Pro-active and customer-focused approach to problem-solving
Independent and able to handle multiple projects in parallel
Proficient in English and at least one additional European Language
Willing to travel up to 70% of the time
Responsibilities:
Attend presale meetings with Sales and support the sales relationship with customers as required
In collaboration with a Sales Leader and with the support of the Service department, engage in customer requirements definition prior to contract negotiations during the Sales Cycle
Develop detailed implementation plans based on clearly defined customer requirements with the support of the Service department
Understanding of the product and service offering specific to the assigned customer prior to final contract negotiation
Communicate and coordinate with all affected functions in the company to ensure awareness of all customer requirements and obligations for assigned customer programs
Effectively communicate at multiple levels up to the C-Level within the customer organization
Once order is received, takes control and ensures timely delivery of products and services in accordance with customer requirements and signed purchase agreement, all the way to completion of training.
Project commonly includes: customer site planning (with Service), site preparation (with Service), system delivery (with Operations) and installation (with Service), patient flow planning (with CAM, Marketing), disposables supply (with Operations), marketing, and clinical training (with Applications).
Perform regular site visits and monitor progress of site preparation to ensure that all tasks are being completed on schedule and to customer’s high satisfaction
Conduct regular internal and external reviews to ensure adherence to committed schedules. Responsible for initiating suitable corrective action plans when critical path milestones are at risk
Handle and respond to customer questions, complaints, and problems to maintain high levels of customer satisfaction throughout the project. Conduct formal and/or informal reviews of customer satisfaction throughout the Project Implementation process. Develop initiatives to assure the highest possible level of customer satisfaction, quality and risk management. Become favorite and trusted POC for customers all the way from order to completion of training
Maintain accurate and appropriate data in the appropriate data systems for project and customer management
Exhibits leadership practices consistent with company values and traits
Additional tasks and objectives may be added, based on the company’s plans
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Customer Implementation Specialist, Medical Devices Reading UK employer: Chronos Consulting
Contact Detail:
Chronos Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Implementation Specialist, Medical Devices Reading UK
✨Tip Number 1
Familiarise yourself with the medical device industry and current trends. Understanding the specific challenges and innovations in this field will help you engage more effectively during interviews and discussions.
✨Tip Number 2
Network with professionals already working in customer implementation roles within the medical devices sector. Attend industry events or join relevant online forums to gain insights and potentially get referrals.
✨Tip Number 3
Prepare to discuss your project management skills in detail. Be ready to share examples of how you've successfully handled multiple projects simultaneously, especially in high-pressure environments.
✨Tip Number 4
Showcase your communication skills by practising how to articulate complex ideas clearly. Since you'll be interacting with C-level executives and clinicians, being able to convey information succinctly is crucial.
We think you need these skills to ace Customer Implementation Specialist, Medical Devices Reading UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the medical device industry, particularly any roles that involved project management or customer interaction. Use keywords from the job description to align your skills with what the company is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention specific experiences that demonstrate your ability to handle complex projects and your proactive approach to problem-solving.
Highlight Language Proficiency: Since proficiency in English and at least one additional European language is required, make sure to clearly state your language skills in both your CV and cover letter. Provide examples of how you've used these skills in a professional context.
Showcase Customer Focus: In your application, emphasise your customer-focused approach. Include examples of how you've successfully managed customer relationships and resolved issues in previous roles, as this is crucial for the Customer Implementation Specialist position.
How to prepare for a job interview at Chronos Consulting
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Customer Implementation Specialist. Familiarise yourself with the tasks mentioned in the job description, such as customer site inspections and contract negotiations, so you can discuss how your experience aligns with these duties.
✨Showcase Your Project Management Skills
Since this role involves handling multiple projects simultaneously, be prepared to share specific examples from your past experiences. Highlight how you managed timelines, coordinated with different teams, and ensured customer satisfaction throughout the project lifecycle.
✨Demonstrate Communication Skills
This position requires effective communication at various levels, including C-Level executives. Practice articulating your thoughts clearly and confidently, and prepare to discuss how you've successfully communicated complex information to diverse audiences in previous roles.
✨Prepare for Travel Discussions
With up to 70% travel required, be ready to discuss your flexibility and willingness to travel. Share any relevant experiences where travel was a key component of your job, and express your enthusiasm for working in different locations across Europe and potentially Asia.
