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- Tasks: Deliver and install medical equipment while ensuring customer satisfaction.
- Company: Join a leading medical device company making a difference in healthcare.
- Benefits: Enjoy travel opportunities, competitive salary, and a dynamic work environment.
- Why this job: Be part of impactful projects and collaborate with top professionals in the industry.
- Qualifications: Bachelor's degree and 2-3 years in a similar role required.
- Other info: Frequent travel within Europe and potential for Asia travel.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
The Customer Implementation Specialist is responsible for every aspect of the delivery of medical equipment and related services to customers.
Tasks include
1) customer site inspection and design
2) participation in contract negotiations, site preparation
3) delivery and installation coordination with the customer and 3rd parties
4) marketing collaboration, customer training, and final commissioning and acceptance.
This position will require frequent travel in Europe and in the future possibly in Asia.
Required Qualifications:
Bachelor’s degree or combination of education and experience
2-3 years in a similar role, handling complex / multiple projects simultaneously in the medical device industry
Experience in dealing with executive-level management and clinicians within a diverse customer organization.
Pro-active and customer-focused approach to problem-solving
Independent and able to handle multiple projects in parallel
Proficient in English and at least one additional European Language
Willing to travel up to 70% of the time
Responsibilities:
Attend presale meetings with Sales and support the sales relationship with customers as required
In collaboration with a Sales Leader and with the support of the Service department, engage in customer requirements definition prior to contract negotiations during the Sales Cycle
Develop detailed implementation plans based on clearly defined customer requirements with the support of the Service department
Understanding of the product and service offering specific to the assigned customer prior to final contract negotiation
Communicate and coordinate with all affected functions in the company to ensure awareness of all customer requirements and obligations for assigned customer programs
Effectively communicate at multiple levels up to the C-Level within the customer organization
Once order is received, takes control and ensures timely delivery of products and services in accordance with customer requirements and signed purchase agreement, all the way to completion of training.
Project commonly includes: customer site planning (with Service), site preparation (with Service), system delivery (with Operations) and installation (with Service), patient flow planning (with CAM, Marketing), disposables supply (with Operations), marketing, and clinical training (with Applications).
Perform regular site visits and monitor progress of site preparation to ensure that all tasks are being completed on schedule and to customer’s high satisfaction
Conduct regular internal and external reviews to ensure adherence to committed schedules. Responsible for initiating suitable corrective action plans when critical path milestones are at risk
Handle and respond to customer questions, complaints, and problems to maintain high levels of customer satisfaction throughout the project. Conduct formal and/or informal reviews of customer satisfaction throughout the Project Implementation process. Develop initiatives to assure the highest possible level of customer satisfaction, quality and risk management. Become favorite and trusted POC for customers all the way from order to completion of training
Maintain accurate and appropriate data in the appropriate data systems for project and customer management
Exhibits leadership practices consistent with company values and traits
Additional tasks and objectives may be added, based on the company’s plans
Customer Implementation Specialist, Medical Devices Oxford employer: Chronos Consulting
Contact Detail:
Chronos Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Implementation Specialist, Medical Devices Oxford
✨Tip Number 1
Familiarise yourself with the medical device industry and current trends. Understanding the latest technologies and regulations will not only help you in interviews but also show your commitment to the field.
✨Tip Number 2
Network with professionals in the medical devices sector. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities at StudySmarter.
✨Tip Number 3
Prepare for potential travel requirements by researching the regions you may visit. Being knowledgeable about cultural differences and business practices in Europe and Asia can set you apart as a candidate.
✨Tip Number 4
Practice your communication skills, especially in English and any additional European language you speak. Being able to effectively communicate with C-Level executives and clinicians is crucial for this role.
We think you need these skills to ace Customer Implementation Specialist, Medical Devices Oxford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing complex projects within the medical device industry. Emphasise any roles where you've worked with executive management and clinicians, as this is crucial for the position.
Craft a Compelling Cover Letter: In your cover letter, demonstrate your proactive, customer-focused problem-solving skills. Provide specific examples of how you've successfully handled multiple projects independently and ensured customer satisfaction.
Highlight Language Proficiency: Since proficiency in English and at least one additional European language is required, make sure to clearly state your language skills in both your CV and cover letter. This will show that you meet the qualifications for the role.
Showcase Travel Flexibility: Mention your willingness to travel up to 70% in your application. This is an important aspect of the job, so addressing it directly will demonstrate your commitment and readiness for the role.
How to prepare for a job interview at Chronos Consulting
✨Showcase Your Project Management Skills
Since the role involves managing complex projects, be prepared to discuss your previous experiences in detail. Highlight specific examples where you successfully coordinated multiple tasks and met deadlines, especially in the medical device industry.
✨Demonstrate Customer-Focused Problem Solving
The company values proactive problem-solving skills. Prepare to share instances where you identified customer needs and implemented solutions that enhanced their experience. This will show your ability to think on your feet and prioritise customer satisfaction.
✨Communicate Effectively with All Levels
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently, especially when discussing technical details with non-technical stakeholders. Be ready to explain how you would engage with C-Level executives and clinicians.
✨Prepare for Travel Discussions
With a significant amount of travel required, be ready to discuss your flexibility and willingness to travel. Share any relevant experiences that demonstrate your adaptability and how you manage work-life balance while on the road.
