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- Tasks: Deliver medical equipment, conduct site inspections, and provide customer training.
- Company: Join a leading medical device company making a difference in healthcare.
- Benefits: Enjoy travel opportunities across Europe and Asia, plus a dynamic work environment.
- Why this job: Be part of a team that values customer satisfaction and innovation in healthcare.
- Qualifications: Bachelor's degree or equivalent, with 2-3 years in the medical device industry.
- Other info: Must be willing to travel up to 70% of the time.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
The Customer Implementation Specialist is responsible for every aspect of the delivery of medical equipment and related services to customers.
Tasks include
1) customer site inspection and design
2) participation in contract negotiations, site preparation
3) delivery and installation coordination with the customer and 3rd parties
4) marketing collaboration, customer training, and final commissioning and acceptance.
This position will require frequent travel in Europe and in the future possibly in Asia.
Required Qualifications:
Bachelor’s degree or combination of education and experience
2-3 years in a similar role, handling complex / multiple projects simultaneously in the medical device industry
Experience in dealing with executive-level management and clinicians within a diverse customer organization.
Pro-active and customer-focused approach to problem-solving
Independent and able to handle multiple projects in parallel
Proficient in English and at least one additional European Language
Willing to travel up to 70% of the time
Responsibilities:
Attend presale meetings with Sales and support the sales relationship with customers as required
In collaboration with a Sales Leader and with the support of the Service department, engage in customer requirements definition prior to contract negotiations during the Sales Cycle
Develop detailed implementation plans based on clearly defined customer requirements with the support of the Service department
Understanding of the product and service offering specific to the assigned customer prior to final contract negotiation
Communicate and coordinate with all affected functions in the company to ensure awareness of all customer requirements and obligations for assigned customer programs
Effectively communicate at multiple levels up to the C-Level within the customer organization
Once order is received, takes control and ensures timely delivery of products and services in accordance with customer requirements and signed purchase agreement, all the way to completion of training.
Project commonly includes: customer site planning (with Service), site preparation (with Service), system delivery (with Operations) and installation (with Service), patient flow planning (with CAM, Marketing), disposables supply (with Operations), marketing, and clinical training (with Applications).
Perform regular site visits and monitor progress of site preparation to ensure that all tasks are being completed on schedule and to customer’s high satisfaction
Conduct regular internal and external reviews to ensure adherence to committed schedules. Responsible for initiating suitable corrective action plans when critical path milestones are at risk
Handle and respond to customer questions, complaints, and problems to maintain high levels of customer satisfaction throughout the project. Conduct formal and/or informal reviews of customer satisfaction throughout the Project Implementation process. Develop initiatives to assure the highest possible level of customer satisfaction, quality and risk management. Become favorite and trusted POC for customers all the way from order to completion of training
Maintain accurate and appropriate data in the appropriate data systems for project and customer management
Exhibits leadership practices consistent with company values and traits
Additional tasks and objectives may be added, based on the company’s plans
Customer Implementation Specialist, Medical Devices Glasgow UK employer: Chronos Consulting
Contact Detail:
Chronos Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Implementation Specialist, Medical Devices Glasgow UK
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in the medical device industry. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in a rapidly evolving field.
✨Tip Number 2
Network with professionals already working in the medical devices sector, especially those in implementation roles. Attend industry events or join relevant online forums to build connections that could lead to referrals or insider information about the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer relationships and project implementations in your previous roles. Highlighting your proactive approach and problem-solving skills will set you apart from other candidates.
✨Tip Number 4
Since the role involves significant travel, be ready to address your flexibility and willingness to travel extensively. Share any past experiences where you successfully managed travel schedules while maintaining high levels of customer satisfaction.
We think you need these skills to ace Customer Implementation Specialist, Medical Devices Glasgow UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the medical device industry. Emphasise any roles where you engaged with executive management and clinicians, as this is crucial for the Customer Implementation Specialist position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer-focused approach and ability to manage multiple projects. Mention specific examples of how you've successfully delivered similar services in the past.
Highlight Language Proficiency: Since proficiency in English and at least one other European language is required, clearly state your language skills in both your CV and cover letter. Provide examples of how you've used these skills in a professional context.
Showcase Your Willingness to Travel: In your application, express your enthusiasm for travel, as the role requires up to 70% travel across Europe and potentially Asia. Mention any previous experiences that demonstrate your adaptability and willingness to travel for work.
How to prepare for a job interview at Chronos Consulting
✨Research the Company and Role
Before your interview, make sure to thoroughly research the company and the specific role of Customer Implementation Specialist. Understand their products, services, and values, as well as the medical device industry trends. This will help you tailor your answers and show genuine interest.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle customer interactions. Prepare examples from your past experience where you successfully managed multiple projects or resolved customer complaints, highlighting your proactive approach.
✨Demonstrate Your Communication Skills
As this role involves engaging with executive management and clinicians, it's crucial to showcase your communication skills. Practice articulating your thoughts clearly and confidently, and be ready to discuss how you would adapt your communication style to different audiences.
✨Show Willingness to Travel
Since the position requires up to 70% travel, express your enthusiasm for this aspect of the job. Share any relevant experiences you have with travel in previous roles and how you manage your time effectively while on the road.
