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- Tasks: Deliver and install medical equipment while ensuring customer satisfaction.
- Company: Join a leading medical device company making a difference in healthcare.
- Benefits: Enjoy travel opportunities, competitive salary, and a dynamic work environment.
- Why this job: Be part of impactful projects and collaborate with diverse teams across Europe.
- Qualifications: Bachelor's degree and 2-3 years in a similar role required.
- Other info: Willingness to travel up to 70% is essential for this role.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
The Customer Implementation Specialist is responsible for every aspect of the delivery of medical equipment and related services to customers.
Tasks include
1) customer site inspection and design
2) participation in contract negotiations, site preparation
3) delivery and installation coordination with the customer and 3rd parties
4) marketing collaboration, customer training, and final commissioning and acceptance.
This position will require frequent travel in Europe and in the future possibly in Asia.
Required Qualifications:
Bachelor’s degree or combination of education and experience
2-3 years in a similar role, handling complex / multiple projects simultaneously in the medical device industry
Experience in dealing with executive-level management and clinicians within a diverse customer organization.
Pro-active and customer-focused approach to problem-solving
Independent and able to handle multiple projects in parallel
Proficient in English and at least one additional European Language
Willing to travel up to 70% of the time
Responsibilities:
Attend presale meetings with Sales and support the sales relationship with customers as required
In collaboration with a Sales Leader and with the support of the Service department, engage in customer requirements definition prior to contract negotiations during the Sales Cycle
Develop detailed implementation plans based on clearly defined customer requirements with the support of the Service department
Understanding of the product and service offering specific to the assigned customer prior to final contract negotiation
Communicate and coordinate with all affected functions in the company to ensure awareness of all customer requirements and obligations for assigned customer programs
Effectively communicate at multiple levels up to the C-Level within the customer organization
Once order is received, takes control and ensures timely delivery of products and services in accordance with customer requirements and signed purchase agreement, all the way to completion of training.
Project commonly includes: customer site planning (with Service), site preparation (with Service), system delivery (with Operations) and installation (with Service), patient flow planning (with CAM, Marketing), disposables supply (with Operations), marketing, and clinical training (with Applications).
Perform regular site visits and monitor progress of site preparation to ensure that all tasks are being completed on schedule and to customer’s high satisfaction
Conduct regular internal and external reviews to ensure adherence to committed schedules. Responsible for initiating suitable corrective action plans when critical path milestones are at risk
Handle and respond to customer questions, complaints, and problems to maintain high levels of customer satisfaction throughout the project. Conduct formal and/or informal reviews of customer satisfaction throughout the Project Implementation process. Develop initiatives to assure the highest possible level of customer satisfaction, quality and risk management. Become favorite and trusted POC for customers all the way from order to completion of training
Maintain accurate and appropriate data in the appropriate data systems for project and customer management
Exhibits leadership practices consistent with company values and traits
Additional tasks and objectives may be added, based on the company’s plans
Customer Implementation Specialist, Medical Devices Bristol employer: Chronos Consulting
Contact Detail:
Chronos Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Implementation Specialist, Medical Devices Bristol
✨Tip Number 1
Familiarise yourself with the medical device industry and current trends. Understanding the latest technologies and regulations will not only help you in interviews but also demonstrate your commitment to the field.
✨Tip Number 2
Network with professionals in the medical devices sector. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities at StudySmarter.
✨Tip Number 3
Prepare for potential travel requirements by researching the regions you may visit. Being knowledgeable about cultural differences and business practices in Europe and Asia can set you apart as a candidate.
✨Tip Number 4
Practice your communication skills, especially for engaging with executive-level management. Role-playing scenarios can help you articulate your thoughts clearly and confidently during interviews.
We think you need these skills to ace Customer Implementation Specialist, Medical Devices Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the medical device industry, especially any roles where you managed complex projects or worked with executive-level management. Use specific examples to demonstrate your skills.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Customer Implementation Specialist role. Discuss your proactive problem-solving approach and how your background aligns with the responsibilities outlined in the job description.
Highlight Language Proficiency: Since proficiency in English and at least one additional European language is required, make sure to clearly state your language skills in both your CV and cover letter. Provide examples of how you've used these skills in a professional context.
Showcase Your Travel Flexibility: Mention your willingness to travel up to 70% of the time in your application. This shows that you are prepared for the demands of the role and can handle the travel requirements effectively.
How to prepare for a job interview at Chronos Consulting
✨Know Your Medical Devices
Make sure you have a solid understanding of the medical devices you'll be working with. Familiarise yourself with their features, benefits, and any recent advancements in the industry. This knowledge will help you impress during technical discussions.
✨Demonstrate Project Management Skills
Be prepared to discuss your experience managing multiple projects simultaneously. Use specific examples to illustrate how you've successfully handled complex tasks in the past, especially in high-pressure situations.
✨Showcase Your Communication Skills
Since this role involves interacting with executive-level management and clinicians, practice articulating your thoughts clearly and confidently. Prepare to discuss how you've effectively communicated with diverse stakeholders in previous roles.
✨Highlight Your Problem-Solving Approach
Employ a proactive mindset when discussing challenges you've faced. Share examples of how you've identified problems and implemented solutions, particularly in customer-facing scenarios, to demonstrate your customer-focused approach.
