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For Companies At a Glance
- Tasks: Support client implementations and enhance the onboarding experience for sophisticated clients.
- Company: Join Chronograph, a leading financial technology firm transforming private capital markets.
- Benefits: Enjoy equity participation, unlimited vacation, and quarterly team events in NYC.
- Why this job: Make a real impact while working with innovative technology and a dynamic team.
- Qualifications: 3+ years in professional services with strong project management skills.
- Other info: Be part of a diverse culture and help scale our international presence from London.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Chronograph was founded to bring next‑generation financial technology to private capital markets. Through our suite of cloud‑based analytics and data management technology solutions, we help many of the world’s largest and most sophisticated venture capital, private equity, and credit funds understand their investment performance in unprecedented detail, monitoring over $20 trillion of AUM via our solution suite. Our team works directly with investors across high‑growth start‑ups, global infrastructure, renewable energy, growth equity, and other private capital strategies. Founded in 2016, we are backed by The Carlyle Group, Nasdaq Inc., and Summit Partners and have experienced rapid growth.
The Opportunity
Bring your expertise to a highly collaborative, creative, and innovative team with a market‑leading technology product suite. We seek a motivated, organized, client‑facing manager to join our Client Solutions team and scale our client implementations program. This role is the first team member based in the United Kingdom, with significant opportunities to build and scale an international presence from our London offices. You will work closely with internal project teams and client stakeholders to ensure our clients have a seamless onboarding experience during customer implementations. The position reports to the Director of Client Solutions EMEA/APAC and collaborates across the entire Client Management division globally. In addition to client engagement, the Implementation team coordinates across the organization and with executive leadership to create a cohesive client experience.
Ideal candidates have a background in professional services, enterprise software, or financial technology client success, with substantial experience and proven success.
Responsibilities
- Support client implementation processes and initiatives
- Help build and scale the company’s international footprint from the United Kingdom
- Document organizational processes and initiatives internal to the company and within client implementations
- Act as a client support resource during onboarding, owning client communications and deliverables
- Coordinate resources across the organization (Client Solutions, Data Operations, Product, Executive Leadership) to ensure timely completion of deliverables and alignment on client priorities
- Coordinate with clients to align on agenda topics for weekly calls
- Discuss, implement, and document client implementation choices and decisions
- Create and update client project plans tracking milestone progress
- Produce flawless deliverables to facilitate communication around complex project requirements
- Uphold brand standards and values in every client interaction
- Learn to implement a technology solution while working with a sophisticated client base
Qualifications
- Bachelor’s degree and 3+ years of experience in a professional services environment, ideally consulting, investment banking, private equity, technology client success, or similar
- Demonstrated excellence producing time‑sensitive deliverables for a sophisticated client base
- Experience with project management and skill in managing internal and external stakeholders toward successful implementation
- Experience using project management tools
- Desire to become a product expert
- Superb written and verbal communication skills
- Excellent organizational strategies
- Willingness to travel occasionally
- Entrepreneurial mindset and attitude; contributions will have a significant impact on operations
- Ability to adapt quickly to a high‑performance environment
- Flexibility and open mindset to perform a variety of tasks
Benefits
- Equity participation
- Unlimited and flexible vacation
- Pension
- Quarterly team events in New York City for all global employees
- Fully paid parental leave
Chronograph is committed to promoting a diverse and inclusive culture, welcoming applicants from all backgrounds. If you’re a passionate team player who wants to have an outsized impact on a dynamic team, we’d love to hear from you. Referrals increase your chances of interviewing at Chronograph by 2x.
Seniority level: Associate
Employment type: Full-time
Job function: Project Management
Implementation Manager employer: Chronograph
Contact Detail:
Chronograph Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at Chronograph or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their tech solutions and how they impact clients. This will show you're genuinely interested and ready to contribute from day one.
✨Tip Number 3
Practice your communication skills! As an Implementation Manager, you'll need to convey complex ideas clearly. Try mock interviews with friends or use online platforms to refine your pitch.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our awesome team at Chronograph.
We think you need these skills to ace Implementation Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Implementation Manager role. Highlight your experience in professional services and project management, and don’t forget to showcase any relevant tech skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about financial technology and how your background aligns with our mission at Chronograph. Keep it engaging and personal – we love a good story!
Showcase Your Communication Skills: As an Implementation Manager, communication is key. In your application, demonstrate your superb written skills by being clear and concise. Whether it’s in your CV or cover letter, make sure we can see your ability to convey complex ideas simply.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Chronograph
✨Know Your Tech Inside Out
As an Implementation Manager, you'll be working with sophisticated financial technology. Make sure you understand the product suite inside and out. Familiarise yourself with how it benefits clients and be ready to discuss specific features and their applications during the interview.
✨Showcase Your Project Management Skills
Highlight your experience in managing projects and stakeholders. Be prepared to share examples of how you've successfully coordinated resources and delivered time-sensitive projects. This will demonstrate your ability to handle the responsibilities of the role effectively.
✨Prepare for Client Engagement Scenarios
Since this role involves direct client interaction, think of scenarios where you've had to manage client expectations or resolve issues. Practising these examples will help you articulate your approach to ensuring a seamless onboarding experience for clients.
✨Emphasise Your Collaborative Spirit
Chronograph values collaboration across teams. Be ready to discuss how you've worked with different departments to achieve common goals. Show that you're not just a lone wolf but someone who thrives in a team environment and can contribute to building the company's international presence.
