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- Tasks: Lead operational excellence and project delivery in cultural heritage management.
- Company: Join a global leader in heritage consultancy with a collaborative culture.
- Benefits: Competitive salary, remote work, and opportunities for career progression.
- Why this job: Make a real impact in cultural heritage while working across the Middle East and Europe.
- Qualifications: Postgraduate degree and 5+ years in heritage consultancy with leadership experience.
- Other info: Fully remote role with a focus on staff development and international collaboration.
The predicted salary is between 65000 - 85000 £ per year.
Chronicle Heritage International is a leading global heritage consultancy delivering integrated cultural heritage and advisory services across the Middle East, Europe, and beyond. We support major public and private sector clients through technically robust, regulation-compliant, and operationally excellent cultural heritage management solutions.
We are seeking an experienced Operations Principal to provide senior operational leadership across our international portfolio, with a particular focus on the Middle East region. This role will oversee operational delivery, project execution, quality assurance, and team leadership, ensuring that Chronicle Heritage continues to meet strategic and financial expectations through strong operational performance.
Role Overview
The Operations Principal is a senior operational leader within Chronicle Heritage International, responsible for ensuring effective delivery of projects and programmes across the region. The role focuses on:
- Operational excellence and delivery performance
- Resource and team leadership
- Quality assurance and compliance
- Operational contribution to financial performance through forecasting, utilisation, and cost management
The Operations Principal works closely with regional leadership, technical teams, and corporate support functions to ensure that operational execution aligns with organisational objectives and financial expectations.
Key Responsibilities
- Operational Leadership & Performance
- Lead regional operational planning to ensure efficient delivery across projects and programmes
- Oversee resource allocation, scheduling, and delivery frameworks
- Monitor operational KPIs including utilisation, delivery performance, quality, and staff engagement
- Project Delivery & Quality Assurance
- Ensure successful execution of projects in line with professional best practice and client requirements
- Maintain high standards of technical quality, compliance, and risk management
- Support continuous improvement across operational systems and delivery processes
- Financial Contribution Through Execution
- Support financial forecasting and delivery planning in collaboration with regional leadership
- Ensure operational decisions align with project budgets, cost control, and performance expectations
- Contribute to P&L outcomes by strengthening delivery efficiency, utilisation, and execution discipline
- People Leadership & Development
- Provide leadership, mentorship, and performance management for senior staff and project managers
- Support staff development, succession planning, and a high-performing team culture
- Promote collaboration across international teams and disciplines
- Client & Stakeholder Engagement
- Maintain strong working relationships with key clients and stakeholders to support successful delivery
- Contribute operational input into proposals, scopes of work, resourcing plans, and delivery strategies
- Represent Chronicle Heritage International as a senior operational leader in the region
- Systems, Governance & Compliance
- Ensure compliance with local, national, and international cultural heritage regulations and standards
- Work closely with internal departments to support organisational alignment and operational reporting
- Utilise internal systems including Salesforce, Sage Intacct, Teamwork, and Deel to support operational management
Required Qualifications & Experience
- Postgraduate qualification in archaeology, anthropology, heritage management, history, architectural history, or related discipline
- Minimum 5 years’ experience in heritage, environmental, or related consultancy with progressive responsibility
- At least 2 years’ experience in a leadership role managing professional teams
- Strong understanding of cultural heritage regulation and professional practice, preferably within the Middle East
- Demonstrated ability to lead complex project delivery and operational performance
- Excellent organisational, communication, and stakeholder engagement skills
- Ability and willingness to travel periodically across the Middle East and Europe
- Legal eligibility to enter and work across relevant international jurisdictions as required
- Full driving license
Desirable Experience
- Arabic language skills (spoken and written)
- Experience working in multinational consultancy environments
- Familiarity with project delivery, financial, or CRM systems such as Salesforce, Sage Intacct, or Teamwork
What We Offer
Chronicle Heritage International offers a collaborative and professional working environment, with a strong focus on operational excellence, staff development, and long-term career progression within a globally active heritage consultancy. This is a fully remote position, and we are open to hiring candidates worldwide, provided they are legally able to travel as required across countries in the Middle East and Europe.
Operations Principal in London employer: Chronicle Heritage
Contact Detail:
Chronicle Heritage Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Principal in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the heritage and consultancy sectors. Attend virtual events or webinars related to cultural heritage to meet potential employers and showcase your expertise.
✨Tip Number 2
Prepare for interviews by researching Chronicle Heritage International thoroughly. Understand their projects, values, and recent achievements. This will help you tailor your responses and demonstrate your genuine interest in the role.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've successfully led teams and managed projects. Highlight your experience in operational excellence and quality assurance to align with what they're looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Chronicle Heritage International.
We think you need these skills to ace Operations Principal in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Principal role. Highlight your experience in operational leadership and project delivery, especially in the cultural heritage sector. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for Chronicle Heritage International. Share specific examples of your achievements in operational excellence and team leadership that relate to the job description.
Showcase Relevant Experience: When filling out your application, emphasise your experience in managing professional teams and delivering complex projects. We’re looking for someone who can demonstrate a strong understanding of cultural heritage regulations, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Chronicle Heritage!
How to prepare for a job interview at Chronicle Heritage
✨Know Your Heritage
Make sure you brush up on your knowledge of cultural heritage regulations and practices, especially those relevant to the Middle East. This will show that you're not just familiar with the field but also genuinely interested in the role and its challenges.
✨Showcase Leadership Experience
Prepare specific examples from your past roles where you've successfully led teams or projects. Highlight how you managed resources, ensured quality, and contributed to financial performance. This will demonstrate your capability as an Operations Principal.
✨Engage with Stakeholders
Think about how you've built relationships with clients and stakeholders in previous positions. Be ready to discuss your approach to maintaining strong working relationships and how it has positively impacted project delivery.
✨Familiarise with Tools
Since the role involves using systems like Salesforce and Sage Intacct, it’s a good idea to familiarise yourself with these tools beforehand. If you have experience with similar software, be prepared to discuss how you used them to enhance operational management.
