At a Glance
- Tasks: Manage client relationships and ensure satisfaction with our cloud-based workforce solutions.
- Company: Join a leading provider of innovative HR and scheduling software for UK SMEs.
- Benefits: Competitive salary, uncapped commission, laptop, phone, and professional development opportunities.
- Other info: Office-based role near Swindon or Watchfield with great career growth potential.
- Why this job: Make a real impact by helping clients thrive with our cutting-edge technology.
- Qualifications: Strong communication skills, commercial awareness, and ideally a degree or relevant experience.
The predicted salary is between 30000 - 40000 £ per year.
Client Success and Account Management role for a Cloud-Based Workforce Management solution provider. Chronicle provides Time and Attendance, HR, Scheduling, and Access Control software to hundreds of UK SMEs.
The role involves managing 250 clients, ensuring they pay their annual renewals, processing add-on orders, conducting surveys, developing relationships, and keeping clients aware of new modules and features.
This is an office-based role, with proximity to Swindon or Watchfield being important. As part of a bigger team, the Account Manager would work alongside the Project Management team and Support desk team to ensure customer satisfaction.
Strong English, communication, and IT skills are expected, alongside commercial awareness and basic maths. There is an uncapped opportunity to earn a 15% commission scheme, with a competitive basic salary. A laptop, phone, and peripheral software will be provided.
Ideally, but not limited to, a University Degree is required or 1+ years of experience selling SaaS software. The role reports directly to senior management and involves managing and maintaining the pipeline and sales forecast using Pipedrive CRM.
Client Success and Account Manager in Lambourn employer: Chronicle Computing Ltd
Chronicle is an exceptional employer, offering a dynamic work environment where you can thrive as a Client Success and Account Manager. With a focus on employee growth, we provide comprehensive training and support, alongside a competitive salary and uncapped commission opportunities. Our collaborative culture fosters strong relationships within teams, ensuring that you are well-equipped to manage our diverse client base effectively while enjoying the benefits of working in proximity to Swindon or Watchfield.
StudySmarter Expert Advice🤫
We think this is how you could land Client Success and Account Manager in Lambourn
✨Tip Number 1
Network like a pro! Reach out to current employees at Chronicle on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Client Success and Account Manager role.
✨Tip Number 2
Prepare for the interview by understanding the company’s products inside out. Familiarise yourself with their Time and Attendance, HR, Scheduling, and Access Control software. This will show your genuine interest and help you stand out!
✨Tip Number 3
Practice your communication skills! Since strong English and IT skills are key, consider doing mock interviews with friends or using online resources. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to dive into the world of client success.
We think you need these skills to ace Client Success and Account Manager in Lambourn
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Client Success and Account Manager role. Highlight any experience you have with SaaS software, client management, or sales to show us you're the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about client success and how your background makes you a great candidate. Don't forget to mention your communication skills and any relevant achievements.
Show Off Your IT Skills:Since we're in the tech space, it's important to demonstrate your IT skills in your application. Mention any software or tools you're familiar with, especially if you've used CRM systems like Pipedrive before. We love tech-savvy candidates!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Chronicle Computing Ltd
✨Know Your Product Inside Out
Make sure you understand the Cloud-Based Workforce Management solutions that Chronicle offers. Familiarise yourself with their Time and Attendance, HR, Scheduling, and Access Control software. This knowledge will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Showcase Your Client Management Skills
Prepare examples from your past experiences where you've successfully managed client relationships. Highlight how you ensured client satisfaction, processed orders, or conducted surveys. This will show that you have the skills needed to manage 250 clients effectively.
✨Brush Up on Your Communication Skills
Since strong English and communication skills are essential, practice articulating your thoughts clearly. Consider doing mock interviews with a friend or using video recordings to refine your delivery. This will help you feel more confident during the actual interview.
✨Understand the Sales Process
Familiarise yourself with sales forecasting and pipeline management, especially using tools like Pipedrive CRM. Be ready to discuss how you would approach managing renewals and add-on orders, as this is crucial for the role. Showing your commercial awareness will impress the interviewers.
