At a Glance
- Tasks: Install and support IT infrastructure while providing top-notch customer service.
- Company: Join a growing tech team focused on innovation and customer satisfaction.
- Benefits: Competitive pay, hands-on experience, and opportunities for career growth.
- Other info: Dynamic role with a focus on learning and teamwork.
- Why this job: Make a real impact by solving IT challenges and helping clients succeed.
- Qualifications: Valid UK driving licence and experience in end-user IT support.
The predicted salary is between 30000 - 40000 £ per year.
We're looking for a technically capable and customer-focused IT Field & Support Engineer to join our growing technical team.
In this hands-on role, you'll be the primary point of contact for on-site IT installations and support across client sites, working closely with our Lead Engineer. From installing network infrastructure and new hardware to responding to incidents within SLAs, you'll play a key part in delivering gold-standard service to our customers.
Responsibilities
- Visiting client sites to install, configure and maintain IT infrastructure (network equipment, hardware, software)
- Responding to on-site incidents and providing technical support
- Scheduling and managing site attendances and project work
- Supporting the central helpdesk team with remote end-user support
- Completing site documentation, asset audits and administration
- Assisting the sales team with site surveys and pre-sales recommendations
Qualifications
- A full, valid UK driving licence with regular access to a vehicle
- Experience with end-user IT support (computers, networks, software, devices)
- A working understanding of network devices, routers, switches, access points
- Knowledge of Microsoft 365 administration
- Familiarity with Windows Server and Desktop environments
- Comfortable using hands-on site tools (drills, ladders, cable crimpers etc.)
Required Skills
Bonus points for experience with Active Directory, virtualisation (VMware/Hyper-V), SharePoint, firewalls, VPNs, or wireless infrastructure, but we're happy to develop the right person.
Preferred Skills
Who you are: You put the customer first, communicate clearly, and take ownership of your work. You're self-motivated, logical, and enjoy learning new technologies. You work well as part of a team and can adapt to a fast-moving environment.
If you're ready to take the next step in your IT career and enjoy variety in your day-to-day, we'd love to hear from you.
This role is subject to a satisfactory disclosure and Barring Service (DBS) check. Enhanced checks will be requested from the successful applicant following a conditional offer of employment.
IT Field and Support Engineer in Warrington employer: Chroma Recruitment
Chroma Recruitment is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the energy sector. With a strong focus on employee growth, the company provides excellent benefits, including flexible working arrangements and a clear progression path for Mechanical Project Engineers. Located in Butterley, UK, this role presents a unique opportunity to contribute to impactful projects while enjoying a supportive and engaging workplace.
