At a Glance
- Tasks: Install and support IT infrastructure while providing top-notch customer service.
- Company: Join a growing tech team focused on innovation and customer satisfaction.
- Benefits: Competitive pay, hands-on experience, and opportunities for career growth.
- Other info: Dynamic role with a focus on learning and teamwork.
- Why this job: Make a real impact by solving IT challenges and helping clients succeed.
- Qualifications: Valid UK driving licence and experience in end-user IT support.
The predicted salary is between 30000 - 40000 £ per year.
We're looking for a technically capable and customer-focused IT Field & Support Engineer to join our growing technical team.
In this hands-on role, you'll be the primary point of contact for on-site IT installations and support across client sites, working closely with our Lead Engineer. From installing network infrastructure and new hardware to responding to incidents within SLAs, you'll play a key part in delivering gold-standard service to our customers.
Responsibilities
- Visiting client sites to install, configure and maintain IT infrastructure (network equipment, hardware, software)
- Responding to on-site incidents and providing technical support
- Scheduling and managing site attendances and project work
- Supporting the central helpdesk team with remote end-user support
- Completing site documentation, asset audits and administration
- Assisting the sales team with site surveys and pre-sales recommendations
Qualifications
- A full, valid UK driving licence with regular access to a vehicle
- Experience with end-user IT support (computers, networks, software, devices)
- A working understanding of network devices, routers, switches, access points
- Knowledge of Microsoft 365 administration
- Familiarity with Windows Server and Desktop environments
- Comfortable using hands-on site tools (drills, ladders, cable crimpers etc.)
Required Skills
Bonus points for experience with Active Directory, virtualisation (VMware/Hyper-V), SharePoint, firewalls, VPNs, or wireless infrastructure, but we're happy to develop the right person.
Preferred Skills
Who you are: You put the customer first, communicate clearly, and take ownership of your work. You're self-motivated, logical, and enjoy learning new technologies. You work well as part of a team and can adapt to a fast-moving environment.
If you're ready to take the next step in your IT career and enjoy variety in your day-to-day, we'd love to hear from you.
This role is subject to a satisfactory disclosure and Barring Service (DBS) check. Enhanced checks will be requested from the successful applicant following a conditional offer of employment.
IT Field and Support Engineer in Warrington employer: Chroma Recruitment
As a leading space technology organisation, we pride ourselves on fostering a dynamic and innovative work culture that empowers our employees to excel in their roles. Located in the heart of the UK space sector, we offer competitive benefits, continuous professional development opportunities, and the chance to work on groundbreaking projects that shape the future of space technology. Join us to be part of a collaborative team that values creativity, encourages growth, and is dedicated to delivering exceptional results in the exciting field of space exploration.
