At a Glance
- Tasks: Manage supplier relationships and ensure top-notch service delivery.
- Company: Impressive Manchester tech business with a focus on people.
- Benefits: Competitive salary, hybrid work, and a supportive team environment.
- Other info: Opportunity for growth in a dynamic and engaging workplace.
- Why this job: Join a team that values your personality and service excellence.
- Qualifications: Experience in IT service delivery and strong interpersonal skills.
The predicted salary is between 45000 - 45000 £ per year.
- Senior IT Service Delivery Analyst
- Manchester (Trafford Park) | upto £45,000
We’re hiring a Senior IT Service Delivery Analyst for a genuinely impressive Manchester tech business.
Yes, the technical side matters.
But the thing that will actually get you this job?
Your personality.
We’ve met plenty of people who can recite ITIL in their sleep.
What this team needs is someone people like dealing with.
Someone who can pick up the phone to a frustrated stakeholder and leave them feeling heard, supported, and calmer.
Someone who can challenge a supplier on an SLA breach without burning the relationship.
If that sounds like you, keep going.
- What you’ll be doing
- Owning relationships with suppliers and managed service partners, driving performance and holding them to SLAs
- Running service reviews and producing clear, meaningful SLA/KPI reporting
- Leading root cause analysis and making sure lessons learned actually stick
- Keeping the CSI register active, relevant, and moving forward
- Supporting service transition and contract governance
- What we’re looking for
- Strong grounding in IT service delivery or service desk, ideally with MSP/managed service exposure
- ITIL (certified or genuinely lived)
- Salesforce reporting experience
- And above all: warmth, empathy, and the ability to build trust quickly
- What’s in it for you
- A team you’ll genuinely want to be part of
• A business where service delivery is taken seriously!
- Hybrid in Manchester
- #J-18808-Ljbffr
Senior IT Service Delivery Analyst in Manchester employer: Chroma Recruitment
Chroma Recruitment is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the energy sector. With a strong focus on employee growth, the company provides excellent benefits, including flexible working arrangements and a clear progression path for Mechanical Project Engineers. Located in Butterley, UK, this role presents a unique opportunity to contribute to impactful projects while enjoying a supportive and engaging workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Service Delivery Analyst in Manchester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Chroma Recruitment values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Chroma Recruitment might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Chroma Recruitment!
✨Direct Apply to Chroma Recruitment
Let's not forget to apply directly through the Chroma Recruitment website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior IT Service Delivery Analyst in Manchester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Chroma Recruitment.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Chroma Recruitment. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Chroma Recruitment
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
