It Operations Manager

b Overview /b p You will oversee the reliability and efficiency of the technology infrastructure and lead the IT team to operational excellence. In a senior, strategic capacity, you will engage stakeholders across the business and ensure smooth incident response and supplier performance. The role blends hands-on operations with process improvement as the organization scales. This is a flexible, mostly remote position with weekly onsite presence in Manchester, offering a chance to shape IT delivery in a forward‑thinking, IT‑focused environment. /p b Pay / Benefits /b ul li flexible remote work /li li senior leadership role /li li inclusive and supportive environment /li /ul b Responsibilities /b ul li Oversee daily IT operations to ensure reliability and efficiency /li li Lead, mentor and support the IT team to achieve operational excellence /li li Manage supplier relationships, service levels and incident resolution /li li Contribute to development and continuous improvement of IT processes as the business expands /li /ul b Key requirements /b ul li Proven track record in managing IT operations or service delivery /li li Confident leadership skills with ability to engage stakeholders at all levels /li li Calm, pragmatic approach to problem-solving under pressure /li li Based in the North West with the flexibility to attend Manchester office one day per week /li /ul ul li stakeholder engagement /li li leadership /li li problem-solving under pressure /li li IT operations management /li li service delivery /li li incident management /li /ul