At a Glance
- Tasks: Install and support IT infrastructure while providing top-notch customer service.
- Company: Join a dynamic tech team focused on innovation and customer satisfaction.
- Benefits: Competitive pay, hands-on experience, and opportunities for growth.
- Other info: Fast-paced environment with a focus on learning and development.
- Why this job: Make a real impact by solving IT challenges on-site and enhancing client experiences.
- Qualifications: Valid UK driving licence and experience in end-user IT support.
The predicted salary is between 30000 - 40000 £ per year.
We're looking for a technically capable and customer-focused IT Field & Support Engineer to join our growing technical team.
In this hands-on role, you'll be the primary point of contact for on-site IT installations and support across client sites, working closely with our Lead Engineer. From installing network infrastructure and new hardware to responding to incidents within SLAs, you'll play a key part in delivering gold-standard service to our customers.
Responsibilities:
- Visiting client sites to install, configure and maintain IT infrastructure (network equipment, hardware, software)
- Responding to on-site incidents and providing technical support
- Scheduling and managing site attendances and project work
- Supporting the central helpdesk team with remote end-user support
- Completing site documentation, asset audits and administration
- Assisting the sales team with site surveys and pre-sales recommendations
Qualifications:
- A full, valid UK driving licence with regular access to a vehicle
- Experience with end-user IT support (computers, networks, software, devices)
- A working understanding of network devices, routers, switches, access points
- Knowledge of Microsoft 365 administration
- Familiarity with Windows Server and Desktop environments
- Comfortable using hands-on site tools (drills, ladders, cable crimpers etc.)
Required Skills:
- Bonus points for experience with Active Directory, virtualisation (VMware/Hyper-V), SharePoint, firewalls, VPNs, or wireless infrastructure, but we're happy to develop the right person.
Preferred Skills:
- You put the customer first, communicate clearly, and take ownership of your work.
- You're self-motivated, logical, and enjoy learning new technologies.
- You work well as part of a team and can adapt to a fast-moving environment.
If you're ready to take the next step in your IT career and enjoy variety in your day-to-day, we'd love to hear from you.
This role is subject to a satisfactory disclosure and Barring Service (DBS) check. Enhanced checks will be requested from the successful applicant following a conditional offer of employment.
IT Field and Support Engineer in Chester employer: Chroma Recruitment
Join a dynamic and innovative team as an IT Field & Support Engineer, where your technical skills will be valued and nurtured. Our company fosters a collaborative work culture that prioritises customer satisfaction and employee growth, offering opportunities for professional development and hands-on experience in a variety of environments. With a commitment to excellence and a supportive atmosphere, we ensure that our employees thrive while delivering top-notch service to our clients.
StudySmarter Expert Advice🤫
We think this is how you could land IT Field and Support Engineer in Chester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Chroma Recruitment values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Chroma Recruitment might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Chroma Recruitment!
✨Direct Apply to Chroma Recruitment
Let's not forget to apply directly through the Chroma Recruitment website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Field and Support Engineer in Chester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Chroma Recruitment.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Chroma Recruitment. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Chroma Recruitment
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
