At a Glance
- Tasks: Provide 2nd line support, mentor juniors, and manage diverse IT tickets.
- Company: Established MSP in South Manchester with a growth-focused culture.
- Benefits: Competitive salary, annual bonus, health programme, and paid volunteer time.
- Other info: Great progression opportunities and supportive work environment.
- Why this job: Join a dynamic team and advance your career in IT support.
- Qualifications: 3+ years in IT support with strong Windows and M365 skills.
The predicted salary is between 24500 - 30000 € per year.
We're working with an established, growing MSP in South Manchester who are looking for an experienced 2nd Line Service Desk Engineer to join their close-knit engineering team.
Our client has been established for over 15 years and is in the middle of an ambitious growth journey, with a clear plan to scale significantly over the coming years. Their structured progression programme means engineers genuinely develop here, and several have gone on to senior specialist and infrastructure roles both internally and in the wider market.
You'll be the escalation point above 1st Line, owning tickets across a varied SME customer base: Windows desktop and Server, Active Directory and Group Policy, M365 administration, networking, and small project work. You'll also mentor junior engineers and contribute to internal documentation.
What you'll bring:
- 3+ years in IT support, ideally within an MSP
- Solid 1st/2nd Line experience with genuine escalation depth
- Strong Windows 10/11, Windows Server, AD and Group Policy
- Hands-on M365 (Exchange Online, SharePoint, OneDrive, Teams)
- Networking fundamentals: TCP/IP, DNS, DHCP, firewall basics
- Reliable transport (the office isn't well-served by public transport)
Nice to have:
- PSA / RMM tooling exposure
- Microsoft associate or CompTIA certifications.
On offer:
- £24,500 - £30,000 DOE
- Annual bonus
- Annual salary review
- Company pension
- Additional leave
- Health & wellbeing programme
- Paid volunteer time
- Referral scheme
- Free on-site parking
- A real progression path.
2nd Line Service Desk Engineer in Cheshire employer: Chroma Recruitment Ltd
Join a dynamic and supportive team as a 2nd Line Service Desk Engineer in South Manchester, where your skills will be nurtured through a structured progression programme that has successfully advanced many engineers into senior roles. Enjoy a competitive salary, annual bonuses, and a range of benefits including a health & wellbeing programme and paid volunteer time, all within a close-knit work culture that values collaboration and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Service Desk Engineer in Cheshire
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local tech meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and be ready to discuss how your experience aligns with their needs. Practise common interview questions and think of examples that showcase your skills in Windows, M365, and networking.
✨Tip Number 3
Show off your problem-solving skills! During interviews, be prepared to tackle hypothetical scenarios or technical challenges. This is your chance to demonstrate your 2nd Line expertise and how you handle real-world issues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace 2nd Line Service Desk Engineer in Cheshire
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the 2nd Line Service Desk Engineer role. Highlight your relevant experience with Windows, Active Directory, and M365. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about joining our team and how your background makes you a great fit. Keep it friendly and professional – we love a personal touch!
Show Off Your Problem-Solving Skills:In your application, don’t forget to mention specific examples of how you've tackled IT issues in the past. We’re keen to see your problem-solving skills in action, especially in a fast-paced MSP environment like ours.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at Chroma Recruitment Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows 10/11, Windows Server, and Active Directory. Be ready to discuss your hands-on experience with M365 tools like Exchange Online and Teams, as well as networking fundamentals. The more confident you are in these areas, the better you'll impress the interviewers.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled tricky IT issues in the past. Think about times when you escalated a ticket or mentored a junior engineer. This will demonstrate your depth of experience and your ability to handle challenges effectively.
✨Understand the Company Culture
Research the company’s growth journey and their structured progression programme. Being able to articulate why you want to join their team and how you can contribute to their ambitious plans will show that you're genuinely interested and aligned with their goals.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of the interview. Inquire about their internal documentation processes or how they support the development of their engineers. This not only shows your interest but also helps you gauge if the company is the right fit for you.
