At a Glance
- Tasks: Provide 2nd line support, mentor juniors, and manage diverse IT tickets.
- Company: Established MSP in South Manchester with a growth-focused culture.
- Benefits: Competitive salary, annual bonus, health programme, and progression opportunities.
- Other info: Exciting growth journey with excellent career development prospects.
- Why this job: Join a dynamic team and advance your IT career with real impact.
- Qualifications: 3+ years in IT support with strong 1st/2nd line experience.
The predicted salary is between 24500 - 30000 € per year.
We're working with an established, growing MSP in South Manchester who are looking for an experienced 2nd Line Service Desk Engineer to join their close-knit engineering team.
Our client has been established for over 15 years and is in the middle of an ambitious growth journey, with a clear plan to scale significantly over the coming years. Their structured progression programme means engineers genuinely develop here, and several have gone on to senior specialist and infrastructure roles both internally and in the wider market.
You'll be the escalation point above 1st Line, owning tickets across a varied SME customer base: Windows desktop and Server, Active Directory and Group Policy, M365 administration, networking, and small project work. You'll also mentor junior engineers and contribute to internal documentation.
What you'll bring:
- 3+ years in IT support, ideally within an MSP
- Solid 1st/2nd Line experience with genuine escalation depth
- Strong Windows 10/11, Windows Server, AD and Group Policy
- Hands-on M365 (Exchange Online, SharePoint, OneDrive, Teams)
- Networking fundamentals: TCP/IP, DNS, DHCP, firewall basics
- Reliable transport (the office isn't well-served by public transport)
Nice to have:
- PSA / RMM tooling exposure
- Microsoft associate or CompTIA certifications.
On offer:
- £24,500 - £30,000 DOE
- Annual bonus
- Annual salary review
- Company pension
- Additional leave
- Health & wellbeing programme
- Paid volunteer time
- Referral scheme
- Free on-site parking
- A real progression path.
Locations
2nd Line Service Desk Engineer in Cheadle, Cheshire employer: Chroma Recruitment Ltd
Join a dynamic and supportive team as a 2nd Line Service Desk Engineer in South Manchester, where your skills will be nurtured through a structured progression programme that promotes genuine career development. With competitive salaries, an annual bonus, and a focus on employee wellbeing, this established MSP offers a collaborative work culture and the opportunity to mentor junior engineers while working on diverse projects across a varied SME customer base.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Service Desk Engineer in Cheadle, Cheshire
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local tech meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills and common interview questions. Practise explaining your experience with Windows, Active Directory, and M365 in a way that shows your depth of knowledge and problem-solving abilities.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your career goals. Check out our website for openings at companies like the one in South Manchester. Tailor your approach to show how you can contribute to their growth journey.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from the interview to remind them why you’re the perfect fit for their team.
We think you need these skills to ace 2nd Line Service Desk Engineer in Cheadle, Cheshire
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your 1st/2nd Line experience and any relevant projects you've worked on. We want to see how you fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our needs. We love hearing about your journey in IT support!
Show Off Your Technical Skills:Be specific about your technical expertise, especially with Windows, M365, and networking fundamentals. We’re looking for someone who can hit the ground running, so don’t hold back on showcasing your knowledge!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Chroma Recruitment Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows 10/11, Windows Server, and Active Directory. Be ready to discuss your hands-on experience with M365 tools like Exchange Online and Teams, as well as networking fundamentals. The more confident you are in these areas, the better you'll impress the interviewers.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled complex IT issues in the past. Think about times when you escalated a ticket or mentored a junior engineer. This will demonstrate your depth of experience and your ability to handle challenges effectively.
✨Understand the Company Culture
Research the MSP's growth journey and their structured progression programme. Knowing their values and how they support employee development will help you align your answers with what they're looking for. It shows you're genuinely interested in being part of their team.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, the types of projects you'll be working on, or how they support ongoing training and certifications. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
