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- Tasks: Lead customer service operations and manage spare parts quotations and delivery commitments.
- Company: A top machinery manufacturer in Lancashire with a strong team culture.
- Benefits: Generous annual leave, pension scheme, bonus, and health plan.
- Why this job: Join a dynamic team and make a real impact in customer service management.
- Qualifications: 25 years experience in capital equipment or engineering, strong leadership skills.
- Other info: Opportunities for travel and professional growth in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
A leading Machinery manufacturer in the Lancashire area are looking for a talented Customer Service Manager to join their team. You will be responsible for preparing and managing spare parts quotations, order acknowledgements and customer delivery commitments, supporting budgets, sales proposals and OEM negotiations, and coordinating warranty and replacement parts.
You will oversee shipping, returns and customs documentation, ensure accuracy within the ERP system, set team objectives, manage performance and development, and review KPIs. Monthly reports to drive continuous improvement, working closely with Sales, Engineering, Purchasing, Manufacturing and Shipping.
Customer Service Manager Requirements:
- 25 years experience in the capital equipment or engineering sector
- Strong MS Office skills
- Proven leadership and customer-facing experience
- Willingness to travel as required
Benefits:
- 264 hours annual leave (including bank holidays)
- Contributory pension scheme
- Discretionary annual bonus
- Life assurance
- Medical cash health plan
- Employee Assistance Programme
- On-site parking
If you have the required skills for this Customer Service Manager position or would like to learn more then please get in touch ASAP with an up-to-date copy of your CV.
Customer Service Manager in Accrington employer: Chroma Recruitment Ltd
Contact Detail:
Chroma Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager in Accrington
✨Tip Number 1
Network like a pro! Reach out to your connections in the machinery or engineering sectors. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research the company and its products, especially in the capital equipment space. Show them you know your stuff and are genuinely interested in their operations.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over others.
We think you need these skills to ace Customer Service Manager in Accrington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the capital equipment or engineering sector. We want to see how your skills align with the Customer Service Manager role, so don’t be shy about showcasing your leadership and customer-facing experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. We love seeing enthusiasm, so let us know what excites you about working with us and how you can contribute to our team.
Showcase Your MS Office Skills: Since strong MS Office skills are a must-have, make sure to mention any relevant experience you have with these tools. Whether it's Excel for managing reports or Word for documentation, we want to know how you’ve used them effectively in your previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Chroma Recruitment Ltd
✨Know Your Stuff
Make sure you brush up on the specifics of the machinery and engineering sector. Understand the company's products and services, and be ready to discuss how your experience aligns with their needs, especially in customer service management.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience. Think about times when you've successfully managed a team or improved customer satisfaction. This will demonstrate your ability to lead and develop others, which is crucial for this role.
✨Be Ready for Technical Questions
Since you'll be dealing with spare parts quotations and ERP systems, expect some technical questions. Familiarise yourself with common industry terms and processes, and be prepared to explain how you've handled similar tasks in the past.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the company's approach to continuous improvement or how they measure success in customer service. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
