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- Tasks: Join us as a Clinic Patient Representative, managing patient registrations and appointments daily.
- Company: Be part of a leading behavioural medicine clinic dedicated to patient care and support.
- Benefits: Enjoy full-time hours with potential for flexible scheduling and a supportive work environment.
- Why this job: Make a real impact in patients' lives while developing valuable skills in a healthcare setting.
- Qualifications: High school diploma required; clerical experience and medical office knowledge preferred.
- Other info: Bilingual candidates are encouraged to apply; must hold a current BLS certification.
The predicted salary is between 24000 - 36000 £ per year.
According to specified procedures, arranges for the efficient and orderly registration of all patients; ensures that accurate patient and insurance information is collected; performs various clerical and cashier duties. Schedules appointments and maintains patient charts. This description is not intended to be a complete list of duties. Other related duties may be assigned.
Responsibilities:
- Demonstrates knowledge and skills necessary to provide services based on the physical, psychosocial, educational, safety, and other related criteria appropriate to the population in his/her assigned area.
- Maintains required core competencies.
- Complies with set Policies and Procedures (i.e. nametag, dress code, parking, smoking, etc.).
- Answers practice phones and schedules patient appointments.
- Accurately registers arriving patients for appointments and gathers all necessary information.
- Accurately scans/receives all required documents into patient's account.
- Faxes notifications to insurance companies that require it.
- Pre-registers via phone calls.
- Assures prompt patient services with a professional kind attitude.
- Requests medical records for new/referred patients.
- Verifies that appropriate insurance authorizations and/or referrals have been received and placed in patient records prior to patient visit.
- Updates patient information on a regular basis to include address, phone number, and insurance information.
- Assures that all forms in front office are updated and copied, including new patient packets and patient charts.
- Collects patient co-payments and outstanding balances at the time of service and posts to account and daily log.
- Balances designated cash drawer at end of shift.
- Assists patients with general insurance, billing, and other inquiries they might have pertaining to their accounts or referred to certified patient tech.
- Prepares charts for patient visit according to protocols.
Requirements:
- Education: High School diploma or equivalent.
- Experience: Clerical training that includes typing, 10 key calculator, and computer knowledge. Knowledge/Experience of computer software, insurance requirements (authorizations, policies, co-pays, etc.). Medical Office experience preferred. Bilingual preferred.
- Licenses, Registrations, or Certifications: Current American Heart - Basic Life Support (BLS) card.
Work Type: Full Time
Clinic Patient Representative - Behavioral Medicine employer: Christus Health
Contact Detail:
Christus Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinic Patient Representative - Behavioral Medicine
✨Tip Number 1
Familiarise yourself with the specific procedures and policies of our clinic. Understanding how we operate will not only help you during the interview but also show your genuine interest in the role.
✨Tip Number 2
Brush up on your knowledge of insurance processes and medical billing. Being well-versed in these areas will give you an edge, as you'll be able to demonstrate your capability to handle patient inquiries effectively.
✨Tip Number 3
Practice your communication skills, especially in a professional setting. As a Clinic Patient Representative, you'll need to interact with patients and insurance companies, so being articulate and friendly is key.
✨Tip Number 4
If you're bilingual, make sure to highlight this during your interactions with us. Being able to communicate with a diverse patient base is a valuable asset that can set you apart from other candidates.
We think you need these skills to ace Clinic Patient Representative - Behavioral Medicine
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in clerical duties, patient registration, and any medical office experience. Emphasise skills like computer knowledge and familiarity with insurance processes.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role of Clinic Patient Representative. Mention specific experiences that demonstrate your ability to handle patient inquiries and manage appointments efficiently.
Showcase Relevant Skills: Highlight your communication skills, attention to detail, and ability to work in a fast-paced environment. If you are bilingual, make sure to mention this as it is preferred for the position.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is accurate and up-to-date.
How to prepare for a job interview at Christus Health
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Clinic Patient Representative in Behavioral Medicine. Familiarise yourself with patient registration processes, insurance requirements, and appointment scheduling. This knowledge will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Communication Skills
As this role involves interacting with patients and insurance companies, it's crucial to highlight your communication skills. Be prepared to discuss how you've effectively handled patient inquiries or resolved issues in previous roles. Use specific examples to illustrate your ability to maintain a professional and kind attitude.
✨Demonstrate Attention to Detail
Accuracy is key in this position, especially when it comes to collecting patient information and handling insurance documents. During the interview, mention any experiences where your attention to detail made a difference, such as avoiding errors in patient records or ensuring compliance with policies.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready shows your interest in the role and the company. Ask about the team dynamics, training opportunities, or how success is measured in the position. This not only helps you gather important information but also demonstrates your proactive approach.
