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- Tasks: Deliver exceptional customer experiences and support showroom operations in our luxury watch brand.
- Company: Join Christopher Ward, the world's first direct-to-consumer luxury watch brand.
- Benefits: Enjoy 25 days holiday, private medical insurance, and a birthday day off.
- Why this job: Be part of a passionate team and immerse yourself in the world of luxury watches.
- Qualifications: Experience in premium retail and a customer-first mindset are essential.
- Other info: Flexible working hours with opportunities for growth and development.
The predicted salary is between 30000 - 42000 £ per year.
Since launching in 2004 as the world’s first direct-to-consumer luxury watch brand, Christopher Ward has redefined value in mechanical watchmaking by cutting out the middleman. Proudly Anglo-Swiss, our timepieces are designed in Maidenhead, UK and engineered and assembled in Biel/Bienne, Switzerland. We are a brand built on innovation, quality, and accessibility, with a loyal global community of watch enthusiasts at our core.
Role Summary
As a Showroom Assistant, you will play a key role in delivering an exceptional customer experience within our Mayfair showroom. Working closely with the Showroom Manager and existing team, you will support the day-to-day operations of the showroom, uphold the highest brand standards, and ensure every customer visit feels personal, welcoming, and memorable. This role is ideal for someone with experience in premium or luxury retail who is looking to grow their responsibilities while remaining highly customer-facing.
Key Responsibilities
- Deliver a warm, professional, and personalised customer experience at all times
- Support the Showroom Manager in achieving sales targets and maintaining strong performance
- Assist with the daily running of the showroom, including opening/closing procedures, security, and presentation standards
- Manage customer appointments and utilise CRM systems to personalise visits
- Support inventory management, stock accuracy, and POS operations
- Assist with team training, onboarding, and coaching where required
- Coordinate with internal teams to support product launches, events, and in-store activations
- Act as a key-holder and duty lead when required
- Maintain excellent product knowledge across collections, brand stories, and watchmaking trends
About You
We’re looking for someone who brings:
- A customer-first mindset and genuine enthusiasm for luxury products
- Experience in a premium or luxury retail environment
- Confidence and professionalism when engaging with clients, colleagues, and VIP customers
- Strong communication and interpersonal skills
- Commercial awareness and attention to detail
- Pride in maintaining high showroom and brand standards
Preferred Experience
- Background in watches, jewellery, or personal shopping
- Experience supporting showroom or store operations
- Familiarity with CRM systems, POS, and retail reporting
- Interest in storytelling, hospitality, and brand immersion
Based on-site in our Mayfair showroom. Working hours to be confirmed, with flexibility required around events and peak trading periods. 25 days holiday plus public holidays (increasing after 2 years’ service). Birthday day off (if it falls on a working day). Private medical insurance or £35 monthly wellness allowance. Fully subsidised life insurance (4x salary). Discretionary company bonus scheme. Friends & family discount on watches.
Showroom Assistant employer: Christopher Ward
Contact Detail:
Christopher Ward Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Showroom Assistant
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Christopher Ward's history, values, and product range. This will not only help you stand out in conversations but also show your genuine enthusiasm for luxury watches.
✨Tip Number 2
Network like a pro! Attend industry events or local meet-ups related to luxury retail. Connecting with people in the field can lead to valuable insights and even job opportunities that might not be advertised.
✨Tip Number 3
Practice your customer service skills! Role-play scenarios where you engage with customers, ensuring you deliver a warm and personalised experience. This will prepare you for the real deal when you step into the showroom.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Christopher Ward family. Don’t miss out on this opportunity!
We think you need these skills to ace Showroom Assistant
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for luxury watches shine through! We want to see that you genuinely care about the products and the customer experience. Share any personal stories or experiences that highlight your love for the brand.
Tailor Your CV: Make sure your CV is tailored to the Showroom Assistant role. Highlight your experience in premium or luxury retail, and don’t forget to mention any relevant skills like customer service or inventory management. We love seeing how your background aligns with our needs!
Be Professional Yet Personal: In your cover letter, strike a balance between professionalism and a personal touch. Address us directly and express why you want to join our team in Mayfair. Remember, we’re all about creating memorable experiences, so show us how you can contribute to that!
Apply Through Our Website: We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Christopher Ward
✨Know Your Product Inside Out
Before your interview, make sure you have a solid understanding of Christopher Ward's watch collections and brand story. Familiarise yourself with the craftsmanship and unique selling points of their timepieces. This knowledge will not only impress your interviewers but also show your genuine enthusiasm for luxury products.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience in premium or luxury retail where you delivered exceptional customer service. Think about specific situations where you went above and beyond to create a memorable experience for a customer. This will demonstrate your customer-first mindset and ability to engage with clients professionally.
✨Practice Your Communication Style
Since this role involves interacting with VIP customers and colleagues, practice articulating your thoughts clearly and confidently. You might want to role-play common scenarios you could encounter in the showroom. This will help you feel more at ease during the interview and showcase your strong communication skills.
✨Be Ready to Discuss Teamwork
As a Showroom Assistant, you'll be working closely with the Showroom Manager and other team members. Be prepared to discuss how you've collaborated with others in past roles, especially in high-pressure environments. Highlight your ability to support team training and onboarding, as this aligns well with the responsibilities of the position.
