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- Tasks: Deliver exceptional customer experiences and support showroom operations in a luxury watch environment.
- Company: Join Christopher Ward, the pioneering direct-to-consumer luxury watch brand.
- Benefits: Enjoy 25 days holiday, private medical insurance, and a birthday day off.
- Why this job: Be part of a passionate team and immerse yourself in the world of luxury watches.
- Qualifications: Experience in premium retail and a customer-first mindset are essential.
- Other info: Flexible working hours with opportunities for growth and development.
The predicted salary is between 24000 - 36000 £ per year.
Since launching in 2004 as the world’s first direct-to-consumer luxury watch brand, Christopher Ward has redefined value in mechanical watchmaking by cutting out the middleman. Proudly Anglo-Swiss, our timepieces are designed in Maidenhead, UK and engineered and assembled in Biel/Bienne, Switzerland. We are a brand built on innovation, quality, and accessibility, with a loyal global community of watch enthusiasts at our core.
Role Summary
As a Showroom Assistant, you will play a key role in delivering an exceptional customer experience within our Maidenhead showroom. Working closely with the Showroom Manager and existing team, you will support the day-to-day operations of the showroom, uphold the highest brand standards, and ensure every customer visit feels personal, welcoming, and memorable. This role is ideal for someone with experience in premium or luxury retail who is looking to grow their responsibilities while remaining highly customer-facing.
Key Responsibilities
- Deliver a warm, professional, and personalised customer experience at all times
- Support the Showroom Manager in achieving sales targets and maintaining strong performance
- Assist with the daily running of the showroom, including opening/closing procedures, security, and presentation standards
- Manage customer appointments and utilise CRM systems to personalise visits
- Support inventory management, stock accuracy, and POS operations
- Assist with team training, onboarding, and coaching where required
- Coordinate with internal teams to support product launches, events, and in-store activations
- Act as a key-holder and duty lead when required
- Maintain excellent product knowledge across collections, brand stories, and watchmaking trends
About You
We’re looking for someone who brings:
- A customer-first mindset and genuine enthusiasm for luxury products
- Experience in a premium or luxury retail environment
- Confidence and professionalism when engaging with clients, colleagues, and VIP customers
- Strong communication and interpersonal skills
- Commercial awareness and attention to detail
- Pride in maintaining high showroom and brand standards
Preferred Experience
- Background in watches, jewellery, or personal shopping
- Experience supporting showroom or store operations
- Familiarity with CRM systems, POS, and retail reporting
- Interest in storytelling, hospitality, and brand immersion
Based on-site in our The Yard, Maidenhead showroom. Working hours to be confirmed, with flexibility required around events and peak trading periods. 25 days holiday plus public holidays (increasing after 2 years’ service). Birthday day off (if it falls on a working day). Private medical insurance or £35 monthly wellness allowance. Fully subsidised life insurance (4x salary). Discretionary company bonus scheme. Friends & family discount on watches.
Showroom Assistant in Maidenhead employer: Christopher Ward
Contact Detail:
Christopher Ward Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Showroom Assistant in Maidenhead
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Christopher Ward's history, values, and product range. This will not only help you stand out in interviews but also show your genuine enthusiasm for luxury watches.
✨Tip Number 2
Network like a pro! Attend industry events or local meet-ups related to luxury retail. Connecting with people in the field can lead to valuable insights and even job opportunities that aren’t advertised.
✨Tip Number 3
Practice your customer service skills! Role-play scenarios where you engage with customers, handle inquiries, and provide personalised experiences. This will prepare you for the real deal when you step into the showroom.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Christopher Ward team and ready to contribute to our exceptional customer experience.
We think you need these skills to ace Showroom Assistant in Maidenhead
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for luxury watches shine through! We want to see that you genuinely care about the products and the customer experience. Share any personal stories or experiences that highlight your love for the brand.
Tailor Your CV: Make sure your CV is tailored to the Showroom Assistant role. Highlight your experience in premium or luxury retail, and don’t forget to mention any relevant skills like customer service or inventory management. We love seeing how your background aligns with our needs!
Be Professional Yet Personal: In your cover letter, strike a balance between professionalism and a personal touch. We’re looking for someone who can connect with customers on a personal level, so let your personality come through while maintaining a polished tone.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Christopher Ward
✨Know Your Product
Before the interview, dive deep into Christopher Ward's watch collections and brand story. Familiarise yourself with their unique selling points and what sets them apart in the luxury market. This knowledge will not only impress your interviewers but also show your genuine enthusiasm for the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service, especially in a premium retail environment. Think about how you made customers feel valued and how you handled challenging situations. This will demonstrate your customer-first mindset, which is crucial for the Showroom Assistant role.
✨Practice Your Communication
Since this role involves engaging with clients and colleagues, practice articulating your thoughts clearly and confidently. You might want to do mock interviews with friends or family, focusing on maintaining professionalism and warmth in your communication style.
✨Be Ready to Discuss Teamwork
The role requires collaboration with the Showroom Manager and other team members. Prepare to discuss your experience working in teams, how you support others, and any leadership roles you've taken on. Highlighting your ability to contribute positively to a team dynamic will be key.
